Steilhofweg 19, 83457 Bad Reichenhall, Germany
#4 of 23 hotels in Bad Reichenhall
Guests' ChoiceBased on 35 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.4
Facilities
9.6
Staff
9.7
Value for money
8.5
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 17 March 2024
Jonathan
CanadaLiked everything about the property.
Beautiful setting and in excellent condition.
Stayed in March 2024
Reviewed: 17 September 2023
Alexis
CanadaNo dislikes
Facilities, location, atmosphere
Stayed in September 2023
Reviewed: 29 August 2023
Jens-thomas
GermanyThere are only minor points about some buffet options and the temperature in the (smaller) dining room to be mentioned.
A very attractive, low-key yet well-designed and well-run hotel in perfect seclusion. Excellent breakfast and dinner on the spacious terrace, a welcoming pool and a relaxing massage at the SPA. Very attentive staff; helped us with a last-minute e-Bike rental (also great). Easy parking, short distances everywhere. Bonus point: The Alphorn musician in the evening!
Stayed in August 2023
Reviewed: 30 July 2023
Peter
United KingdomTruly a beautiful hideaway.. very stylish hotel with fantastic helpful staff! The spa area has a complete offering and all brand new in appearance! 1st class.. The surrounding countryside is stunning.. highly recommend this hotel. Martin on reception was very helpful and Alexandra in the restaurant had us laughing and so nice .. Food was just the best they did a BBQ our evening the terrace has wonderful views. Hopefully return one day!
Stayed in July 2023
Reviewed: 25 July 2023
Karolína
Czech Republicomg! What an experience! the spa was amazing, unfortunatelly it was just till 8pm. The dinner was - I am speechless. The staff were so nice and helpfull. The room was really nice and cleam. The hotel was really calm. And the breakfast? Just wow!
Stayed in July 2023
Reviewed: 20 July 2023
Milos
Czech RepublicNothing
Everything was perfect - accomodation, service, spa … and food, that was amazing!!!
Stayed in July 2023
Reviewed: 4 June 2023
Khaled
Saudi ArabiaEvery thing fabulous
More than awesome
Stayed in May 2023
Reviewed: 7 April 2023
Giuseppe
GermanyQuality of food rather mediocre, Thursday buffet very crowded and in general poor quality and variety of food ( not only Thursday unfortunately), far from the standard expected in similar hotels of similar price.. All the rest great but food was really disappointing.
Spa very nice, staff was very friendly and helpful, great location.
Stayed in March 2023
Reviewed: 7 April 2023
Eli
Israelit’s quiet amazing. you can see that everything was thought of. every detail in the hotel is great. the food is amazing and the staff are friendly and very helpful. there are a lot of tracks and trips around for hiking and bikes. the hotel even rents the bikes (electric). it was defiantly one of the best hotels I have been in (and I travel a lot). it has a home atmosphere to it. Cozy and warm.
Stayed in March 2023
Reviewed: 27 November 2022
Gyorgyi
HungaryEverything was excellent. The staff is super kind and friendly, the amenities are perfect such as the location and food.
Nothing.
Stayed in November 2022
Reviewed: 9 September 2022
Jenny
United KingdomUnfortunately due to the way Booking.com had this property listed, we booked the suite plus a double room as the suite only said suitable for three. On arrival it was clear the sofa bed was fine for my children. However the hotel would not refund us the room which we left untouched for the duration of our stay. It was a disappointing and expensive error which I will be taking up with Booking.com. Whilst the majority of staff were super friendly and really engaging and chatty there was one lady who was a little bit grumpy and occasionally the restaurant looked short staffed and sadly it showed in a few faces.
Absolutely loved our short stay at Klosterhof. We had a suite (family of 4 plus dog) which was essentially a bedroom with a living room where the sofa bed was for the kids (12 year old twins). We had a balcony with stunning views of the Alps. The spa area was delightful and the pools a nice bonus. The food was amazing. We loved exploring and walked to Bad Reichenhall and got the cable car to Predigtstuhl. Not a fan of heights but views at the top were amazing. We ate at the restaurant there and it was delicious. We also drove to a car park (about 30 mins) where there is a cable car to the top of Untersberg. Even more breathtaking views! My daughter and I had our walking shoes and poles and walked down Reitstag. It had a very steep gradient and was hard on the legs. Took us nearly 4 hours. I wouldn't do it again as apart from the first hour when you're looking down on to Salzburg you spend most of the walk under the canopy of the forest and we literally saw noone so it was dark and a little bit uninspiring. It's very close to Salzburg which we had stayed in previous to our stay at Klosterhof. Lovely city full of charm and history (and plenty of Sound of Music gems).
Stayed in August 2022
Reviewed: 9 August 2022
Lucia
GermanyThis is complaining at a very high level but it would be even bette for the massage experience to have a room with more ambient (lights, darker atmosphere, music) prepared before we entered the room to relax even faster. Besides speakers to play music in the room would top the already amazing panoramic room. the hotel asked for feedback and we shared the same as here, so curious to see if next time we visit they have incorporated it!
basically everything, location, room (piece of art included!), food, friendly staff, wellness. We had a wedding in the area and we decided to extend our stay a bit longer so we started looking for a modern wellness hotel. This was the only one we found in the area and it was definitely the right decision, we will definitely come back again.
Stayed in August 2022
Reviewed: 29 July 2022
Petr
Czech RepublicThere were very hard beds. They have been new, modern, clean but probably the hardest version. Some people like it, but if you are rather fan of mid to soft bed, you gonna have hard time 😅
Wellness, staff, breakfasts were the highlights.
Stayed in July 2022
Reviewed: 3 July 2022
Heidy
NetherlandsVery friendly and knowledgeable staff, whose main aim seems to be to make guests feel at home. The room was beautiful, modern with respect for the alpine environment. Food was very good and excellent cocktails. Highly recommended!
Stayed in June 2022
Reviewed: 26 May 2022
Abdulla
Kuwaitatmosphere staff rooms restaurant location
Stayed in May 2022
Reviewed: 6 August 2021
Holger
GermanyThe bike garage could be bigger also considering the ebike boom.
Spacious rooms with excellent beds/mattresses. Great architecture with thoughtful focus on details. A place you feel immediately comfortable. Professional staff.
Stayed in August 2021
Reviewed: 3 August 2021
Sophie
BelgiumThe navigation system cannot find the official address, so better ask directions at the hotel
Beautiful setting and view, amazing sauna landscape, great dining, very friendly and helpful staff. Great place if you want to really relax and give yourself a treat for a couple of days. The area is great for hiking and cycling, you will find some spectacular trails and breathtaking views. For culture Salzburg is only just half an hours drive away.
Stayed in August 2021
Reviewed: 4 March 2024
Yamin
Hong KongThere are no comments available for this review
Stayed in March 2024
Reviewed: 2 March 2024
Jee
South KoreaThere are no comments available for this review
Stayed in January 2024
Reviewed: 12 February 2024
Sperling
GermanyThere are no comments available for this review
Stayed in February 2024
Reviewed: 17 December 2023
Bastian
GermanyThere are no comments available for this review
Stayed in December 2023
Reviewed: 2 October 2023
Martina
CroatiaThere are no comments available for this review
Stayed in July 2023
Reviewed: 20 June 2023
Jonathan
United StatesThere are no comments available for this review
Stayed in June 2023
Reviewed: 12 February 2023
Vered
IsraelThere are no comments available for this review
Stayed in February 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content