The reception desk is hidden all the way at the back of the hotel. Upon arrival, there was no sign and no one to greet us at the entrance to let us know that the little desk upon entry wasn't the reception, my mother had to go out to explore while I stood at the front with our luggage to wait. In total I stood there waiting around 10-15 minutes. The room service menu is very limited.

We really liked the size of the rooms and the independence that the size and room facilities allowed. With two bathrooms, kitchen, laundry, etc. it allowed us to use the room to rest, work, relax, and eat

Stayed in April 2022

all good ) washing mashine and drying mashine, small but good kitchen

Stayed in April 2022

Missed a minibar

I missed a minibar Bed is very good but was little to soft for my back. Very helpfull at reception. Gerne wieder :)

Stayed in March 2022

nothing!

Everything was amazing starting from location to staff! staff were really helpful and supportive. room design was very nice.

Stayed in February 2022

The room feels like an apartment, too big kitchenette and hall. Room feels like a 20 sqm hotel room because of Floorplan.

The atmosphere and the location are great. Support is also very nice.

Stayed in December 2021

breakfast was a let down cold dried up scrambled egg cold mushrooms

excellent friendly staff. location was good. room was amazing

Stayed in November 2021

fantastic hotel spectacular interior lovely rooms and great location .

Stayed in November 2021

This review has been hidden because it doesn't meet our guidelines.

Nothing

All

Stayed in November 2021

pricey

interior style and customer service.

Stayed in October 2021

Room at bit to warm

Very specious

Stayed in October 2021

away from the train staton. breakfast could be better

the room and the staff

Stayed in October 2021

Simply Beyond my expectations

Stayed in October 2021

Staffs at the breakfast could be more proactive and friendly (it's a 5 star hotel after all)

Location is great, very spacious parking (quite expensive though 32 euros per night). Staffs friendly and helpful.

Stayed in October 2021

Only problem was the staff shortage, but due to Corona a lot of hotels and restaurants in Germany are suffering from this problem currently. Regardless, the staff was very friendly, helpful and professional.

I think The Wellem is one of the best new hotels in Germany, up there with The Fontenay in Hamburg and The Beyond by Geisel in Munich. Spectacular location in a former court house right in the middle of Altstadt, walking distance to everything that matters in Düsseldorf. We got an upgrade to an Executive suite, which had high ceilings, large windows and a fully equipped kitchen. Breakfast was high quality, unfortunately we couldn't try the restaurant, which looked very inviting. We would have stayed longer if we had had more time.

Stayed in August 2021

Need more food I guess

Location, service and style

Stayed in August 2021

Staying at The Wellem is an experience I'm surely looking forward to repeating. The room (Balcony Business Suite) is absolutely comfortable, beautiful and quiet. The hotel is absolutely beautiful, where an impressive fully restored Gericht meets modern art with its greatest names - a surprise in every corner. A charming bar, restaurants for every wish, location couldn't be better. The staff is the best, and I have to make a special comment here: the doorman Bachir is also a highlight during the stay, very, very friendly and a good chat! A real entertainer! If you're in doubt where to stay in Düsseldorf, don't be anymore: The Wellem is *the place* for that special weekend or for a longer vacation! In the middle of the Düsseldorfer fun!

Stayed in July 2021

Bathroom facilities , mattres are not appropriate for marriot standard, we could not even have slippers on the room , the reception said no stocks for few days no delivery

Staff in reception very Junior

Stayed in April 2024

Breakfast typical, nothing funcy, but the staff of the Breakfast very polite..You can have much much better breakfast even in Bulgaria in a similar hotel.....The food is a disaster in the hotel in both restaurants and also in the lobby..First 5 stars hotel i stayed without serving a french toast or a club sandwich for the kids.....There wasnt a covered area that you can smoke a cigaretee and enjoy your cofee or your beer without freezing. For the price that i have paid , i could go to Mykonos in a suite for the same days in July

Excellent location of the hotel in the main road of the Old city. Nice and comfortable rooms with floor heating and big bathrooms, very spacious...Very polite staff , especially the Non Germans employees of the Hotel..But with this price you can stay 10 days in Maldives or in Mauricious in a flying Suite over the ocean

Stayed in January 2024

The concierge in the hotel and the room service was a disaster. If you are willing to pay this much money, go somewhere else. I will not stay in this hotel again.

The rooms and breakfast was nice. Service in the restaurant was also nice.

Stayed in November 2023

The staff at the reception wasn’t very competent. During day 1, at some point a member of the staff entered our room without even knocking on the door or ringing the doorbell, just like it was his own home. The public washroom in the hall didn’t even have toiler paper, which is just outrageous considering the staggering price we paid for the room. The staff in general was arrogant and not customer-focused, especially in the bar area. On day 2, another member of the staff opened our door and entered our room to deliver something without even bothering knocking on the door, again. When I reported this violation to the reception, the person supposed to support us tried to justify that incident and even suggested that we should come back to the hotel. Which is never going to happen, I wouldn’t go back to this hotel even if they paid me for that.

It was in the city center

Stayed in December 2023

Staff polite but a little slow

Great character

Stayed in November 2023

One thing they need to improve IMMEDIATELY is the air conditioning system in the rooms. It's not possible to set the temperature below 20°C, and at night, it becomes uncomfortably warm in the rooms. We were unable to sleep for all three nights. The staff appeared relaxed and did not attend to guest requests attentively. We asked a staff member to prepare an invoice with company data, but the invoice was not prepared.

Excellent location with well-equipped rooms. Good access to old town. Nice enviroment.

Stayed in September 2023

My check-in experience was dreadful. Only one member of staff was on duty and I had to wait 30 minutes before I could be seen. In addition, although it says in the t&cs that you can have a late check-out at weekends until 6pm this is not at all a given. I had to ask 3 staff members and reconfirm twice even though it had been agreed as my key card had been deactivated. I had asked for a room with a balcony and although agreed in an email beforehand I wasn’t given a room with a balcony. It was disappointing considering the high price tag

The hotel is in a great location and despite the partying at the weekends you really can’t hear anything inside the hotel

Stayed in September 2023