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  5. Reviews of INNSiDE by Meliá Frankfurt Ostend

Reviews of INNSiDE by Meliá Frankfurt Ostend This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Hanauer Landstrasse 81, Ostend, 60314 Frankfurt/Main, Germany

#14 of 241 hotels in Frankfurt/Main

Guests' Choice

Review score

Based on 921 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.7

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.6

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 29 April 2024

    9.0
    If I return to Frankfurt, I will definitely choose this hotel again.
    • Leisure trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 1 night

    The hotel was located near the center, just a nice 15-minute walk away. The room was nicely and stylishly furnished. There was a large selection of dishes for breakfast. The price-performance ratio is definitely reasonable for this accommodation. I appreciate that the hotel sent the address where the entrance to the parking garage is located before the accommodation.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 3 nights
    • Submitted via mobile

    No vent in toilet

    Free minibar Great breakfast

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    Very good gym/sauna.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Nice
    • Leisure trip
    • Family with young children
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    The check-in takes some time. Pricy parking but easy access.

    My third time in this hotel and I still had a great time. It’s also super nice to have free welcome drinks in the room, very generous. We enjoyed the breakfast.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    none

    breakfast is very nice with wide range of choice. Staff is very helpful.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Very good and modern hotel in Frankfurt's East End is a recommendation!
    • Leisure trip
    • Couple
    • The Habitacion Innside Premium
    • Stayed 2 nights

    Unfavorable light in bathroom in front of mirror. Very bad light at Wardrobe.

    Spacious parking garage immediately under the hotel with easy access to the lobby. Friendly service at the front desk. Spacious room that was very clean and with all appliances functioning well. Seperated toilet and large walk in shower. Fantastic large bed. Complete and good breakfast. small but good gym, small but good Sauna. Excellent WiFi.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    10
    Good
    • Leisure trip
    • Family with young children
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    The parking is expensive. The rooms were quite dusty.

    Good soundproof rooms and spacious rooms, location, easy parking access.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    10
    Amazing hotel
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent hotel, good location Breakfast is excellent

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • The INNSIDE Room
    • Stayed 1 night

    I did not like the Sauna working hours from 17 to 22, as it was very limited to really use it. I had the WORST experience ever in a hotel, where at the lounge where the breakfast is served, just a bit after Breakfast(although I missed it cuz I overslept). The Coffee Machine (freely used during breakfast) was ON, there were no signs whatsoever that you can't serve yourself with a coffee and also there was NO STAFF there to tell me, and since the COFFEE MACHINE was there and ON, the cups were there, I helped myself to make a coffee for me and as soon as I grabbed the CUP, an employee came out of no where (from the underground door),chasing me and shouting at me like I was STEALING it, of course I paid for the coffee and went outside to drink it (Not at all in Peace). I would suggest the management to turn the Coffee machine OFF after the breakfast hours, not to confuse guests, or make a free coffee machine in the lobby, which I though was the case for a hotel of that Caliber. However, the Hotel was quite nice apart from this TRAUMATIC experience that still concerns me and makes me uncomfortable!!!

    The hotel was very nice, all the facilities within the hotel were amazing and nothing was missed. Especially the FREE mini bar in room, as a mean to refresh the guests. While, also the staff at the reception were very friendly and helpful for every requests we might have had. Would be a 10 if the below story mentioned wouldn't happen.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    Liked the hotel, staff and amenities, standard room should have tea coffee as standard but enjoyed.
    • Business trip
    • Group
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    Needs to be open a little longer and the hot food was not all stocked up, I realise was half hour to closing but that should not be reason to not top up

    Good selection

    Stayed in March 2024

  • Reviewed: 19 February 2024

    9.0
    This was our second visit. We enjoyed our time here. We will come back!
    • Leisure trip
    • Family with young children
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    If you need to get two rooms with a connecting door, you need to book one premium room. You also need to pay extra for the connectioning room. It's not a complaint, but expect to pay extra (about 100€ per night).

    Modern, clean, good location- 4 tram stops to the city center.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Reasonably priced and lovely hotel. Lovely 25 minute walk along the river into the city.
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    No coffee/ tea facilities or kettle. I wasn’t keen on the sales pitch on checking in to join Melos Club. I was tired and just wanted to get to my room, not to be pitched to join. Longer opening hours for the sauna would be nice. (Presently 1700-2200)

    Room was lovely. Free drinks in fridge is a nice touch. Breakfast was good.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    9.0
    Superb
    • Business trip
    • Group
    • The INNSIDE Room
    • Stayed 1 night

    as always super friendly staff and perfect location

    Stayed in February 2024

  • Reviewed: 6 February 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 2 nights

    Quality of breakfast deteriorated in comparison with my previous stays at this hotel. Free minibar is nice, but beer is no longer available, pity. Parking is getting really expensive at 22 EUR per day.

    Excellent location for my meeting at the ECB. Rooms are well equipped. Staff very friendly. Internet conenction got better compared to my previous stays.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    Leaving to go home.

    Great facilities in the hotel. Bed was super comfortable. Hotel is spotlessly clean. Staff are very friendly and helpful. Restaurant well laid out and help-your-self breakfast means you can really stuff your face.

    Stayed in January 2024

  • Reviewed: 1 February 2024

    8.0
    I slept very well and that it the most important thing before going to an important meeting
    • Business trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 1 night

    Couldn't tell, maybe a bigger bed duvet ?

    Everything was well cleaned and the restaurant, for the breakfast or the dinner was very good.

    Stayed in January 2024

  • Reviewed: 31 January 2024

    9.0
    Excellent choice for business travel - recommend!
    • Business trip
    • Group
    • The INNSIDE Room
    • Stayed 5 nights
    • Submitted via mobile

    A bigger gym.

    Cosy hotel, close to restaurants, near the Tram. Great breakfast!

    Stayed in January 2024

  • Reviewed: 21 January 2024

    8.0
    A good value for money hotel
    • Leisure trip
    • Family with young children
    • The Habitacion Innside Premium
    • Stayed 3 nights

    breakfast option were very limited .. no option for A la carte eggs request . the only restaurants in the hotel didn't have great selection of food , especially for kids and the taste wasn't the best

    Breakfast was good quality food but limited options. The room was very spacious and great for a family of 4 The location is great , close to the park and many other attraction are only a walking distance

    Stayed in October 2023

  • Reviewed: 16 January 2024

    9.0
    Great stay- excellent value
    • Leisure trip
    • Couple
    • The Habitacion Innside Premium
    • Stayed 1 night
    • Submitted via mobile

    Did not accept prts

    Great location, friendly staff, a very good breakfast, clean

    Stayed in January 2024

  • Reviewed: 15 January 2024

    10
    Excellent StayBridge
    • Leisure trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 5 nights
    • Submitted via mobile

    Cold whether

    Friendly People

    Stayed in November 2023

  • Reviewed: 11 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • The INNSIDE Room
    • Stayed 1 night
    • Submitted via mobile

    Having to leave our room to go home.

    Very nice location near to the river. Short walk into town.

    Stayed in January 2024

  • Reviewed: 10 January 2024

    10
    everything is the best
    • People with friends
    • The INNSIDE Room
    • Stayed 2 nights
    • Submitted via mobile

    I like everything about this hotel

    Stayed in December 2023

  • Reviewed: 9 January 2024

    9.0
    Beautiful very modern and attractive hotel in Frankfurt's East End
    • Business trip
    • Couple
    • The Habitacion Innside Premium
    • Stayed 1 night

    There was nothing woth mentioning that the hotel could do tlo be better.

    Very nice modern business hotel, all in white, everything freshly renovated, modern style, materials, technology. Very good stable WiF. Large room with an excellent king size bed. Toilet is seperate to large bath room, good shower, good water pressure, rain shower. The room had a wooden floor and was superbly cleaned. Modern and new furniture in the room, very attractive lighting concept. Breakfast was standard;: good but unspectacular. Hotel has a good parking garage, which requires prior reservation. Modern and super clean Sauna where towels and bath robes are provided. Hotel Gym has high end equipment. Hotel is located in Frankfurt East with immediate and easy access to the wide public transport system.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • The INNSIDE Room
    • Stayed 1 night

    nothing

    Very good Hotel. Quiet & modern room with enough space. Excellent quality/price ratio.

    Stayed in December 2023

Showing 1 – 25

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