Our check-in experience was horrible as it took so long for us to do the self-check-in. The front desk guy was very arrogant, and he was really reluctant to support us. The problem was since we had only Sri Lankan credit cards with us, we didn't have pin numbers to add into their card system. So even though we had fully paid for the hotel prior to our arrival, there was a tax charge which we had to pay before the check-in. So that delayed our check-in for about 30 mins and finally the front desk guy agreed to sort out our issue mentioning that the government tax is waived off for business travelers. So we had to fill a form to get the tax waive off. Also the other issue was they clean the rooms only once a week. We actually didn't know this prior to book the hotel.

We are happy with our overall experience at the hotel. The location was fantasist and there were so many restaurants and shops close by. Also, it was located in walking distance to the tram and the train station. There was a lady at the reception, and she was very friendly and supportive. But the guy who was working at the front desk was completely different and not supportive at all.

Stayed in October 2023

I thought the hotel could have provided some water, coffee and other basics. Appreciate they are serviced apartments but it wouldn't cost a lot and i paid an extraordinary amount which was due to the Anuga food expo being held in Cologne. I i hadn't paid so much then i would have given them an 8/9

Rooms were very modern and clean. A great space for one or two people and the bathroom was good. The suburb was a lively area with lots of great restaurants and bars and the people were friendly. The subway was really close and you could get to central cologne in 10 minutes from there. I like to run so explored on foot a few times and come across some nice parks and views not too far away

Stayed in October 2023

No AC was very hot in the room during the day because it was facing sun side

Stayed in September 2023

A but further out

Modern interior Clean Easy self checkin Close to public transportation

Stayed in July 2023

Nothing!!

The room was self catering and all cooking and storage fascilitys were first rate. Shower was excellent. Location of the property was most convenient with easy access to the city centre via the subway!!

Stayed in August 2023

TV didn't really work (only YouTube and no normal TV channels, as well as Netflix on their remote but not working). Its a little pricey for the size of the room

very central in a trendy part of Cologne and near a lot of shops and restaurants in the area. Had everything I needed for the stay. staff was very friendly

Stayed in June 2023

cancellation/modification policy is terrible: 90% they keep if you have to cancel a day. definitely sub par to other hotels regarding this point

super functional and good apartments. beds are a bit dated but ok

Stayed in May 2023

Cleanliness could be better. There were silverfish which the staff said is 'common' instead of acknowledging. Later they did put some stuff to prevent but initial reaction was dismissive. The biggest problem - the check in kiosk malfunctions many times. Didn't work at check in and even once when I needed a new key. Had to call the staff both times to help out which took atleast 20-30 mins to resolve.

Great location and nice views from the rooms (if facing the cathedral side)

Stayed in March 2023

stains on sheets. noisy hinges on bathroom door. uneven temperature on shower. no tea bags or complimentary water or anything like ice blocks or anything at all

good location

Stayed in April 2023

Unless your out of apartment very early you are not getting your 1 clean of apartment in the 7 days there (they don’t give bank) Cleaner very loud chatting outside of door from 7:45am no regard for people on holiday resting. No sofa in our room as advertised on our confirmation Small double bed for two adults, no option to get a roll away bed or upgrade to room with bigger bed or sofa bed. All rooms have only one size bed and maybe this could be looked at as there is space for a wider bed. Our fault as we thought it would be manageable but on reflection we should of checked if there was other options.

Location Ease of late check in Staff running desk helpful Almost everything you need in apartment for a short break away

Stayed in April 2023

good, Seeling needs some fix

it was good and close

Stayed in December 2022

Cleanliness left something to be desired

Modern and stylish interior design

Stayed in September 2022

Windows open well, but no air conditioning is becoming more problematic as summers get hotter and hotter.

Extremely well-located spot in Ehrenfeld—couldn’t be better. Very affordable.

Stayed in June 2022

The room was boiling as it was during a heat wave, it would be nice if we could borrow fans from down at the reception.

Good location. Good and well-furnished room with own bathroom and mini fridge. The washing room facilities are easy to use and understand.

Stayed in August 2022

No air-conditioning

had everything needed, clean, spacious and pleasant.

Stayed in July 2022

Check in process was a tad annoying, with the machine. It's nice that you don't need a person on staff for it and that you can check in whenever but it's lengthy typing in your info on the screen. Parking was a bit of a pain.

Location is amazing. Rooms are set up well, so that even though it's a small space, you don't notice it View was amazing. Elevators were fun to get used to

Stayed in June 2022

bad internet

very clean

Stayed in March 2022

Compact room which is perfect for a few days stay. Great location, near many public transport links.

Stayed in February 2022

the AC cannot be controlled individually

Apartments on upper levels have a great view, nice balkony, modern and clean rooms with kitchenette and big windows.

Stayed in February 2022

the windows needs to be cleaned

location and comfortable room .You have everything you need.

Stayed in December 2021

Lovely place for a short independent stay. My only complaint is the absence of a working desk gir basic rooms.

Clean, quiet and amenities Close by

Stayed in August 2021

There was definitely an issue with cleanliness. There was a dead fly under behind the curtain and some insects. I have a phobia of insects so that made for a very uncomfortable stay. The shower seemed clean but when I used it for the first time there was some leftover soap residue. I admit that I didn't check the amenities very closely but having the name "apartment" in the title, I assumed there would be some kitchen equipment or utensils. Finally, not a very important point, but there wasn't even a complimentary tea bag available.

The room is cozy with good light and nice space. All the basics were available.

Stayed in December 2023

In spite of being new rooms/studios, they do not have airconditioning! It was boiling hot at my place. The size of the appartment; it is more like a tiny studio. Tidyness: The curtain of the showers had staines.

What appealed most was the kindness and support of the lady at the reception desk. Location: very close to shops

Stayed in August 2023

Sadly many little things made it less enjoyable. The view was nice, yes, but as the weather got really hot, it’s necessary to open the windows and the neighborhood is really loud. I am a bit surprised that such a high standard hotel don’t have any air conditioning I wanted to watch TV to only realise that the battery inside the remote leaked, probably because it wasn’t used enough. So no TV The fridge was not even cold, even tho yes, Smeg does look cool. The shower structure was also broken. Just like a piece of the window fell as i opened it first time. All together, i expected more attention to details since the price for a night is quite high.

The bed was nice and the view from the window also.

Stayed in June 2023