Bedroom was way too hot to be in April only, and air ventilation did not really help (no A/C, one window could only be tilted, also not helping). Our bedroom had a windowless shower and toilet that were hotter than the room. The toilet had no sink, so you had to move to the shower to was your hands. No good pillows.

Stayed in May 2024

The locacion

Good

Stayed in April 2024

Nothing to comment, everything is excellent.

Location is close (+/- 50 m) to the U-bahn station, however for wheelchair users the elevator building is located on the opposite direction. There are not many restaurant to find in the neighbourhood of the hotel. Hotel is provided with parking garage underneath the building, easy to reach.

Stayed in April 2024

The hotel is a bit non-descript in terms of decor. It is good, practical, sensible but not outstanding.

Practial location right at a metro that takes you into the center in a few minutes. Lovely view of the harbour for rooms on the water side.

Stayed in January 2024

1. The corner of furnitures (desk, sink) has sharp edge, this needs to be changed into rounded curve bcs kids can bump into them! 2. When we were playing in the playground, big kids were disrupting the small ones and giving bad examples. You need to ban kids age 7+ to enter the playground to make it safe for the younger kids.

The hotel has indoor playground, suitable for age 2+. The bedroom is clean and equipped with basic amenities. Each bedroom has a map of worlds harbour with explanation of it, educational and interesting to read. Very creative design!

Stayed in March 2024

Very nice location with a very good connection to public transportation

Stayed in March 2024

The room description stated river view. In fact, the river was at angle, hardly visible.

Location was really good.

Stayed in February 2024

The location is pretty nice. The subway station is just infront of the door. Breakfast was more than enough. The eggs were fantastic, they were probably baked in hot coffee beans and the state of it was exactly the apricaot.

Stayed in January 2024

- breakfast was surprisingly pricey

- Modern, clean, well equipped

Stayed in December 2023

Nothing

Very clean and very central

Stayed in February 2024

Great location!

Stayed in February 2024

Rooms insolator should be better

Staff Location

Stayed in January 2024

Hotel parking isn't the cheapest and navigating the garage might be problematic for some drivers with larger cars. Street parking is limited, especially during daytime as there are multiple construction areas around.

Good breakfast in buffet style with a wide variety of offerings, the coffee machines could be intimidating. We also enjoyed dinner buffet at the restaurant one night, but we were the only dinner guests for ~1h, kind of sad as the locations and food is good and staff is very friendly. We picked the location due to the location, and were not disappointed. There's also a subway (u-bahn) station right in front of the hotel, or 20min walk to the Hamburg main train stations. Now, this hotel is very family friendly with an indoor playroom and an indoor playground, and two more playgrounds around the the hotel. The large lobby allows to spend time away from the hotel room with multiple seating areas as well.

Stayed in December 2023

Breakfast buffet can get busy and rooms are on the smaller side if a sofa bed is used.

Location & kids indoor playground

Stayed in January 2024

lack of cleanliness. Looks like some lint from the quilt. We asked the staff to clean it, but the staff just simply made up the bed, with unhappy face and a tsk tsk sound, not trying to clean it up.

A great family-friendly city hotel. My daughter loved the place a lot, as she can ride a balance bike inside the hotel. There are 2 playgrounds inside too.

Stayed in December 2023

I hadn't realized this was advertised as a "family friendly" hotel. There were kids and bikes roaming all over the lobby.

Hotel posted the best time frames to have breakfast which was much appreciated. We were able to avoid the many families with small children.

Stayed in December 2023

Lack of pillows, but more were provided when requested

Nice hotel in a good location for our stay

Stayed in December 2023

a small refrigator inthe room would be better

we couldn’t have the opportunity to test it

Stayed in November 2023

Lots of noisy children running around in the bar area in the evening.

Fantastic location in modern Hafen City on the riverside, with terrace. Clean, modern hotel with lots of space, a bar and a restaurant. Walking distance to Elbphilharmonie, also restaurants and shops. Underground train station is literally at the front door of the hotel.

Stayed in November 2023

Clean, comfortable and lovely buffet breakfast

Stayed in December 2023

A bit far from city center

New and spacious room. Close to U4

Stayed in October 2023

Nice hotel, value for money. Well trained, knowledgeable personnel. Good connection by underground to city center. Good connection to the Autobahn

Stayed in December 2023

The room was perfect for us as a couple, but gave some concerns when putting a 2.5yr old energetic toddler into the mix! The minimalist look was nice, but the bedside tables were small and kept getting picked up and moved. Lovely spacious room, but this meant the toddler wanted to run around lots and the wood flooring meant he was slipping easily. The sofa bed was also a little high and I was worried about him falling out. A travel cot was provided too, but he was a bit big for that. Usually these are things I wouldn't even think about, but facilities take a different spin now. All of that said, this was a wonderful hotel and I wouldn't hesitate to stay on future trips to Hamburg.

Lovely hotel which we booked for it's child centred facilities. Meal times were made easier by having plastic crockery and small cutlery available. Great breakfast choice and lots of space. The play areas were fantastic, although at 2.5yrs my little was a bit small for the big play area and not so interested in the small area. Room was spacious, clean and staff were friendly and helpful when we asked anything of them. Location was perfect for us as we wanted to be close to Miniatur Wunderland and Hafen City. If you're happy to walk, the main shopping and Christmas markets were only about 30 minutes walk and a relatively direct route. Otherwise there is a U-bahn station right outside the hotel entrance.

Stayed in November 2023

We thought breakfast was a little over priced

Good selection at breakfast

Stayed in November 2023