Bergheimer Strasse 63, Bergheim, 69115 Heidelberg, Germany
#17 of 81 hotels in Heidelberg
Guests' ChoiceBased on 73 hotel reviews
8.6Cleanliness
8.8
Comfort
8.7
Location
9.1
Facilities
8.4
Staff
9.3
Value for money
8.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 4 June 2024
Vadim
GreeceBit dirty Weird smell at the corridors Toilet Flash not working properly
Great location Friendly stuff Kind of modern rooms
Stayed in May 2024
Reviewed: 3 June 2024
Benon
UgandaProximity to train station and the old town to explore
Stayed in May 2024
Reviewed: 2 June 2024
Edvinas
LithuaniaThe pillows were a bit too large for our liking.
The hotel is just a few minutes from the old town, but because the old town stretchers along the river the walk to the castle takes around 20 min. The staff was exceptionally professional and helpful. The wireless charging on the nightstand was a nice feature..
Stayed in May 2024
Reviewed: 2 June 2024
Abdulla
QatarLove it
Stayed in June 2024
Reviewed: 2 June 2024
Abdulla
QatarLove it stay here 1 month
Stayed in June 2024
Reviewed: 1 June 2024
Alexsave
LatviaNice big hotel with friendly staff, comfortable underground parking, rich and tasty breakfast. Great value for money.
Stayed in May 2024
Reviewed: 30 May 2024
Meitry
FranceNot that I don’t like it because I understand that the hotel is under renovation. A little note of the things to improve: - the hallway is a bit dark - the AC makes noise even in medium speed. - the small fridge doesn’t cool - the shower is flooded even the first 5 second I turn on the faucet. Explain to Ms. Muhammad about the shower situation and she was aware and apologetic and reduced 20% from what I paid. Also she handed us some souvenirs from Hotel. And took care of our parking ticket. I am sure when next time I am in town and stay there, everything will be fixed and improve because the hotel and staff do deserved 10!
Location is perfect. Walking distance to altstadt, the team and bus passing in front of the hotel, many shops and restaurant along the way, parking garage right under the hotel, room is spacious and clean, the staff were polite, professional, helpful and speak English.
Stayed in May 2024
Reviewed: 29 May 2024
Silvia
United States Minor Outlying IslandsHeidlberg is a very quiet city, my hotel is located a stone's throw from the centre. my room is very well equipped, large and clean with a very comfortable balcony. the staff is very friendly with excellent knowledge of the English language. I am very happy to have chosen this hotel.
Stayed in May 2024
Reviewed: 29 May 2024
Silvia
United States Minor Outlying IslandsHeidlberg is a very quiet city, my hotel is located a stone's throw from the centre. my room is very well equipped, large and clean with a very comfortable balcony. the staff is very friendly with excellent knowledge of the English language. I am very happy to have chosen this hotel.
Stayed in May 2024
Reviewed: 29 May 2024
Abdulla
QatarThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 28 May 2024
Shaun
United StatesCould have been a little closer to old town.
Clean, staff was very friendly and helpful.
Stayed in May 2024
Reviewed: 27 May 2024
Eric
LuxembourgI cannot complain.
The breakfast was excellent and the room was clean and very big. The hotel is near to the main Street in Heidelberg. I had already an Leonardo Hotel in Düsseldorf and on some other places and the result was always very good.
Stayed in May 2024
Reviewed: 27 May 2024
Abdulla
QatarMs mohammed is so friendly
Stayed in May 2024
Reviewed: 27 May 2024
Abdulla
QatarBest place
Stayed in May 2024
Reviewed: 26 May 2024
Abdulla
QatarWant to come here every year
Stayed in May 2024
Reviewed: 26 May 2024
Abdulla
QatarLove it here
Stayed in May 2024
Reviewed: 26 May 2024
Doris
United KingdomAll went well
Stayed in May 2024
Reviewed: 25 May 2024
Desmond
Singapore15 mins walk to the Haupbanhof. Fortunately the walk was pleasant and the road surface not too rough to roll your baggages. Overall, the distance is OK.
Splendid breakfast. Beverages (coffee & Tea, hot water, lemon & orange scented drinks) available in the lobby 24 hrs.
Stayed in May 2024
Reviewed: 24 May 2024
Akrimpen
NetherlandsBit of a short bed (though I:m a bit on the long side..)
Hotel is located on walking distance from the city center. Nice room, good shower!. Very friendly staff.
Stayed in May 2024
Reviewed: 24 May 2024
Tin
ThailandGood location, very friendly staffs, amazing breakfast and even they offer fruits 🍎 for us
Stayed in May 2024
Reviewed: 23 May 2024
Mary
CanadaConvenient for walking to main attractions. Large very comfortable room with great beds. Great space for luggage. Wonderful buffet breakfast.
Stayed in May 2024
Reviewed: 23 May 2024
Abdulla
QatarLove everything
Stayed in May 2024
Reviewed: 23 May 2024
Abdulla
QatarI love everything
Stayed in May 2024
Reviewed: 22 May 2024
Snezhana
Kazakhstaneverything was good
Location, nice view, friendly staff
Stayed in May 2024
Showing 1 – 25
Lafayette, USA
Villeneuve d'Ascq, France
Siusi, Italy
Flensburg, Germany
Khor Fakkan, UAE
Alcobaça, Portugal
Santa Teresa Beach, Costa Rica
Manchester, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content