They put us in a room close to the elevator, so we heard the elevator noise all night long. That was not good!

The room was nice, with a nice size balcony! The hotel is close to the city centre. You can walk in a beautiful garden to reach the city centre. The swimming pool with a small jacuzzi was a great option to enjoy with the family!

Stayed in May 2023

no window or at least ventilator in the bathroom

friendly and helpful staff bed is very comfortable terrace in breakfast area

Stayed in May 2023

Not enough parking spaces, hotel could use a renovation to look more contemporary although all facilities are very well maintained, a bit pricey.

Great location, beautiful surroundings, friendly and helpful staff, very nice breakfast, spacious rooms, very clean, nice pool and hot tub, gym with decent equipment.

Stayed in May 2023

Close to transit. Great breakfast

Stayed in May 2023

a little bit old

Stayed in April 2023

I enjoyed using the gym but it was quite hot from the pool and needed better air circulation. It was also hard in the early afternoon/evening to find a receptionist at the desk. Multiple guests would ask each other questions instead i.e. location for a toilet near the lobby etc.

Amazing staff like Cynthia who were a joy to speak with and had great recommendations.

Stayed in May 2023

All good

Need improvement

Stayed in May 2023

General decay of the property. Needs some renovation. Closure during covid period likely helped create these conditions, therefor forcing the staff to do the best they can with what they have.

Natalie at reception did a great job. Breakfast was very good. Nice pool.

Stayed in April 2023

Bathroom exhaust fans corroded and not working was a small downside of an otherwise great stay.

Large rooms, with balcony and view of garden. The room had a large comfortable bed. pool and gym available. A short walk to get to Lichtentaler Allee on which you can take a pleasant stroll to the town centre. Supermarket and a few restaurants within walking distance.

Stayed in May 2023

Check in process was very poor. Long queues, only one person on duty who didn’t appear to usually work front of house. Better staffing levels needed for peak times, especially as travellers submit room requests + arrival times in advance.

Large room, great views, no intrusive housekeeping or unnecessary interruptions. Breakfast, lobby area + quiet zone are all fully functional + create a relaxing environment.

Stayed in May 2023

Rooms weren't ready on arrival at 9pm and not fully cleaned

Comfy beds, friendly staff, short walk to the centre

Stayed in April 2023

Parking a bit awkward

Good room and very comfortable. Great location for the town

Stayed in April 2023

Parking is terrible (either you arrive by 6ish or there is no place) the rooms and pool would really need some renovations.

The hotel was quite nice, the facilities include the pool and the breakfast is really diverse! The price was quite good for what was offered.

Stayed in March 2023

Some of the services were not accurately described or were not available. For example, we were handed out a small leaflet explaining the room service hours, but when I called to order a few things I was informed that room service was unavailable. Another example is that the hours (restaurant, bar etc.) that are mentioned in the information sheet are not really respected (e.g. I tried to ask for dinner well within the kitchen opening hours only to be informed that the kitchen was already closed and that I had to find something elsewhere). The common spaces were not very clean. The hotel is definitely showing its age.

The room was spacious and most of the stuff was new or renovated with few exceptions that showed the hotel's age. The hotel offered sufficient free parking.

Stayed in April 2023

if you need something they were telling come and get from downstairs they don’t bring to your room. there is a free parking but because the hotel staff does not check how the guests park you are not able to find parking space if you come late to hotel because of selfish guests. they were parking at the 2 parking space simultaneously. that was bothering. receptionists were talking as if it is gift and they can’t regulate it and guests can park how they want. anyways did not like 2 of the staff members.

location, facilities in the room was good. the rooms are spacious.

Stayed in April 2023

The breakfast is in my opinion overpriced, I didn't take it.

The room was very spacious, we got an upgrade. Everything was clean, in a good condition. The spa was great as well, with sauna, swimming pool and jacuzzi. There's also a fitness center.

Stayed in March 2023

Black mould in corners of window and on bathroom tiles. Walls thin, very loud at night.

Staff incredibly friendly and helpful. Breakfast ok.

Stayed in March 2023

Neighborhood is incredible with a great park and close proximity to the forest for a run or a hike

Stayed in March 2023

Shower head was broken, wouldn't stay in the holder on the wall. Room AC/fan was not strong at all even on full blast and dropped to 16 C- had to open window to cool room off and stay comfortable in the room to sleep.

The breakfast was wonderful, bed was very comfortable. Check in/out process was easy, staff was wonderfully kind! Free parking on site was a bonus!

Stayed in March 2023

For the price I expected better quality towels and toilet paper. I arrived late at the hotel and there were no options for food, drinks or snacks.

Spacious room and the hotel has a good location.

Stayed in March 2023

It could do with a little updating in the rooms and maybe install a kettle instead of a coffee machine

A good choice of food for breakfast. Something for everyone I enjoyed the salmon and scrambled eggs and glass of Buck’s Fizz on the weekend The pool and jacuzzi was great The staff were very accommodating and friendly especially Jaeger in the breakfast room

Stayed in March 2023

No distinct character, simply a big hotel chain

Big comfortable room

Stayed in March 2023

The hotel is old, but all.other aspects overcoms that facr.

Excelland location, atmosphare and nice hospitality. Great breakfast

Stayed in March 2023

Decorations, breakfast mediocre

Wonderful location, good size & well maintained pool, nice room

Stayed in March 2023

There isn't enough parking space for customers with car.

breakfast was very good and rooms were clean and comfortable

Stayed in February 2023