Pillows were a bit too soft.

Very quiet location. Room size was good enough

Stayed in September 2023

Internet too slow View of construction from window A little dated

Great location Fabulous staff Very good breakfast

Stayed in September 2023

Some facilities in the room was poorly designed

Breakfast was great. Room was spacy and soundproof. It even had a gym shared with nearby retirement house

Stayed in August 2023

Modern hotel close to the city centre. Clean and comfprtable room with excellent breakfast.

Stayed in September 2023

- poor internet connection

- great location - good breakfast

Stayed in September 2023

There was no kettle to make tea.

Location was amazing, a very short walk to the church and train station. Gym had everything we needed. Staff were friendly and happy to accommodate early check in.

Stayed in September 2023

- The first room smelled like smoke, but the staff willingly replaced it for me. In general, the rooms and the entire hotel needed some minor renovations.

- Location - easy to walk pretty much anywhere - excellent breakfast - 5star - friendly staff

Stayed in August 2023

Room locking system: sometimes it did not function properly and we were unable to enter the room and needed to go to the reception again

Location

Stayed in July 2023

Bathroom felt dated

The bed was comfortable Usable facilities Staff

Stayed in September 2023

The hotel architecture looked outdated. It is a bit of surprising as to how this is part of Hyatt. It is definitely time for them to upgrade.

This hotel has accommodating staff. The location is just next to the railway station and Cologne Cathedral. The breakfast was good ( not great, though). One advantage is that the breakfast goes till 12. There was an issue with the water drain malfunction. When we informed them, they immediately organized a team to fix it. We lost few hours in the morning and they compensated it by extending our checkout to 3 PM.

Stayed in August 2023

There is no tea and coffee facilities in the room. No room service options. It’s a bit dated and and the bath could use a good scrub.

It was a fine place to stay. Basic but comfortable.

Stayed in September 2023

Construction site right in front of your window and terrible water.

Great location Clean

Stayed in September 2023

Staff are the great and location is really good

Stayed in September 2023

The breakfast was expensive ~€25, but as not many places are open early in the morning, it was the only option if you want to eat early. Good points: It was an extremely varied continental breakfast, with options for all palates. It was from 6:30-10am which was an extremely generous timeframe.

Wonderful location, extremely close to the train station/hauptbahnhof but no disturbance from noise. Staff were extremely accommodating. Room was large, clean and spacious. The gym facilities were perfect, and open until 10pm which was very convenient. Check out was at 11am too which was very relaxed. The bed was also extremely comfortable. I would absolutely look to stay here again.

Stayed in September 2023

Outdated furnishings and no kettle in the room. From the overall look and feel a 3 star and not 4 star hotel.

Location

Stayed in September 2023

The room was quite basic

Comfortable

Stayed in July 2023

Aircon less than useless and building site next door

Located, breakfast and size of room

Stayed in September 2023

everything

Stayed in August 2023

Noise of construction work outside

Nice stay , friendly Staff , pool.sauna facilities good , location good

Stayed in August 2023

Very friendly staff and quite nice room. Location is perfect, very close to the train station and cathedral, but far enough to avoid noises or loud disturbances at night.

Stayed in August 2023

Bathroom was a bit old

Very good location to the gamescom! Nice breakfast

Stayed in August 2023

In twin room light switches appeared to be behind bed pillows therefore you could accidentally switched a light on during night. Room cleaning was not the best. Details about deposit process could be provided during check in.

Perfect location, very close to the cathedral and the railway station and at the same time located in quiet area. Really good breakfast with wide variety and extended serving hours. Spacious, modern and soundproof rooms. Friendly staff. Arriving a bit earlier than check in hours we got our keys since a room was already prepared.

Stayed in August 2023

Eerythig was very good

Stayed in July 2023

We could not have a drink on the terrace after 10pm because of the nearby elderly house, but that did not hammer our overall experience.

The staff was the real highlight of our stay. We were received like VIPs: the 2 ladies at reception tried really hard to give us adjacent rooms, and seeing the despair in our daughter's eyes as she had forgotten her phone, they offered free snacks to both kids and kept on smiling at them, what a warm welcome! The beds were excellent, the pillows (3 different types) amazing, the rooms very quiet and spacious, and the breakfast was a blast! With this excellent central location, very highly recommended!

Stayed in August 2023

The rooms are a bit on the old side and can use a renovation soon.

Hotel is in walking distance from the central train station. The rooms are very spacious and comfortable. The reception desk was also kind enough to lend us two umbrellas during our stay.

Stayed in August 2023