Reviews of a&o Köln Hauptbahnhof This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Ursulaplatz 10-12, Altstadt-Nord, 50668 Cologne, Germany
#225 of 239 hotels in Cologne
Guests' ChoiceReview score
Based on 104 hotel reviews
6.4Score breakdown
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Cleanliness
6.7
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Comfort
6.5
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Location
8.2
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Facilities
6.5
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Staff
8.0
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Value for money
6.7
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Free WiFi
7.7
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Reviewed: 18 January 2024
Roberta
Netherlands1 review6.0“Ok”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
The heaters for the shower wasn't working. There were also leak from the room heater
The proximity to the train and main areas
Stayed in December 2023
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Reviewed: 31 December 2023
Ergin
Turkey8 reviews7.0“We were cold cause there was no quilt for double”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
We are a couple but there is towel and quilt just for one person. We said the reception but they didnt add extra
Location
Stayed in December 2023
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Reviewed: 19 December 2023
Stefan
Belgium1 review7.0Good- • Leisure trip
- • People with friends
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Dirty toilet that wasn't working....
Stayed in December 2023
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Reviewed: 2 August 2023
Famjoa
Sweden52 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 1 night
- • Submitted via mobile
No kettle in room. Bathroom smelled a bit.
Very spacious room, close too hauptbahnhof. Beds good. Breakfast adequate for price.
Stayed in July 2023
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Reviewed: 23 July 2023
Saod
Kuwait17 reviews1 helpful vote6.0“Not good to stay at this hotel”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
They need AC is hell inside room. Rooms need more organized and clean
They need AC is hell inside room.
Stayed in July 2023
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Reviewed: 13 July 2023
Nikhar
India17 reviews6.0“Never again”- • Business trip
- • Solo traveller
- • Single Room
- • Stayed 4 nights
- • Submitted via mobile
There is no air conditioning and also no lift. Rooms were not cleaned once in my entire stay of 5 days
Reception Staff was very good
Stayed in July 2023
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Reviewed: 2 July 2023
Marife
United Arab Emirates37 reviews4 helpful votes7.0“Good!”- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 2 nights
No elevator - very tough to carry the luggage esp on the 2nd floor room. The toilet bowl is dirty.
The location is very near to the Main Station.
Stayed in June 2023
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Reviewed: 31 March 2023
Hazel
Singapore5 reviews7.0“Overall good with a few unpleasantries”- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
The shower heater was not working and the housekeeper entered my room with his own key barely 2 seconds after knocking on my door, and it was half an hour before the check-out time. It was rude and inappropriate, for example if I was changing inside and he came in. Very bad service from this guy
The bed was comfortable, the concierge was friendly, and the room is quite large.
Stayed in March 2023
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Reviewed: 26 February 2023
Enis
Albania5 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 2 nights
- • Submitted via mobile
Stayed there for two nights, checked in on 22Feb - checked out on 24Feb. We had booked for a family of four and room 31 was given to us. Based on our findings below, it seemed no preliminary checks/preparation had been performed by local personnel before assigning the room as available for checking us in. Bathroom door could not be locked because it would not fit to the frame. By all means it looked like a long standing unresolved repair. When we got in we found a room that was not dust cleaned properly, there was plenty of dust over the furniture frame located bedsides. Bunker beds were without sheets, they were provided upon our request and we picked them ourselves from the reception desk.
Location Personnel and their Communication
Stayed in February 2023
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Reviewed: 1 February 2023
Raden
Germany6 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 2 nights
walking distance from the central station
Stayed in November 2022
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Reviewed: 3 January 2023
Kumissay
Germany5 reviews5.0Passable- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
Hot water wasn't working.
Stayed in December 2022
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Reviewed: 31 December 2022
Melih
Turkey14 reviews1 helpful vote7.0“life saver in unexpected travel situations”- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
I was not very satisfied with the cleanliness and room temperature.
It was close to the Cologne Hbf Train station and walking distance to the center.
Stayed in December 2022
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Reviewed: 31 December 2022
Djoni
Indonesia7 reviews2 helpful votes5.0Passable- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 2 nights
- • Submitted via mobile
It does not have a lift, which is difficult for family with big baggage to carry
location is relatively close to the train station and cathedral.
Stayed in December 2022
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Reviewed: 12 December 2022
Bert
Italy41 reviews6 helpful votes6.0“Ok for just one night's stay”- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
The price for the place is a little too high.
Just a hostle-like place. Very simple and essential, useful if you have to stay one night due to flight or train connections. The cost-quality level could have been better....
Stayed in December 2022
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Reviewed: 3 December 2022
Mohamed
Egypt14 reviews1 helpful vote5.0“overall I liked A&O but not koln branch :)”- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 4 nights
receptionist experience was poor, towels deliver last day,
location was good
Stayed in November 2022
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Reviewed: 19 July 2022
Connor
Netherlands1 review6.0“Cheap, good value, nothing special”- • Leisure trip
- • Group
- • Quadruple Room
- • Stayed 1 night
We couldn't get into our room until an hour or an hour and a half after check in time
Room was nice and big
Stayed in July 2022
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Reviewed: 15 July 2022
Dalle
Germany23 reviews7 helpful votes7.0“Good value for money”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
As the room doesn't have AC I needed to open the window for some breeze and cool the room.. but as it's directly beside central station railway the noise was unbearable..
The staffs are super helpful and nice.. that's big plus from me
Stayed in July 2022
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Reviewed: 4 July 2022
Mark
United Kingdom63 reviews4 helpful votes6.0“Would not go again”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
Bathroom, no where to put things except the floor, shower either cold or very hot, no where to put clothes and excessive charge for garage half as much again as ever where else we stayed in Germany.
Very handy for visiting old Koln
Stayed in July 2022
-
Reviewed: 1 July 2022
Christoph
Germany6 reviews10 helpful votes6.0“ok for the money paid”- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
bath room is very dated; no fridge in room
location
Stayed in June 2022
-
Reviewed: 22 June 2022
Gabriel
Israel15 reviews2 helpful votes6.0Pleasant- • Business trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Room without any closet, fridge and Air conditening The hotel has not an elvatorator
Location, room size, breakfast was good and cheap.
Stayed in June 2022
-
Reviewed: 30 December 2021
Mit
Germany9 reviews2 helpful votes7.0“Value for money”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing in particular.
Neat clean and big personal room.Also helpful staff.
Stayed in December 2021
-
Reviewed: 13 August 2021
Winfried
Belgium40 reviews7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
We had a room at the front of the house: it was very noisy in the night due to a car tunnel and a rail bridge the rooms on the side of the building are situated to a quiet square
Very good location inthe heart of the city en near the mainstation
Stayed in August 2021
-
Reviewed: 30 January 2024
Jacqueline
Germany17 reviews1 helpful vote4.0“Improvement on cleanliness needed”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Hygiene needs to be flagged! room looked like it hadn’t been cleaned for quite a while, there was dust everywhere, as well as hairs on the linen. Strange odor in the room & hallways. Trash and dirty linen from previous guests were kept in the hallway way after official check-in time (around 17:00). Not a nice welcome. When I asked for the room to be cleaned again, they promptly assisted, which I am thankful for. However, it should be standard to keep the rooms clean, especially with it being a Hostel with high turnover rate. Overall a disappointing stay, especially for the price.
Close proximity to central station, very friendly receptionist, lobby with luggage storage and vending machines. Quick check-in/check-out although the app didn’t work for me.
Stayed in January 2024
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Reviewed: 19 January 2024
Oleksii
Ukraine9 reviews4.0“The photos look more attractive than they really are.”- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The room looks empty, there's not even an electric kettle.
Staff were nice
Stayed in January 2024
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