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  5. Reviews of Mercure Hotel Köln City Friesenstraße

Reviews of Mercure Hotel Köln City Friesenstraße This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Friesenstraße 44-48, Altstadt-Nord, 50670 Cologne, Germany

#185 of 238 hotels in Cologne

Guests' Choice

Review score

Based on 252 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.5

  • Location

    8.8

  • Facilities

    7.2

  • Staff

    8.6

  • Value for money

    7.2

  • Free WiFi

    7.8

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Showing 76 – 100

  • Reviewed: 11 December 2023

    9.0
    Great stay. Definately recommend.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing really. Can be noisy on weekend evenings but good double glazing.

    Great location. Superb breakfast choice of hot and cold dishes. Very warm and comfortable. Lovely hot shower.

    Stayed in December 2023

  • Reviewed: 13 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Great hotel Great city

    Stayed in November 2023

  • Reviewed: 28 October 2023

    9.0
    Breakfast was good but wish hot dishes were chengeble at least once in 5 days
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Pillows, the furniture looks old

    Great location, staff and breakfast

    Stayed in October 2023

  • Reviewed: 25 October 2023

    10
    Friendly and welcoming
    • Couple
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Location, parking, friendly staff

    Stayed in October 2023

  • Reviewed: 3 September 2023

    10
    Very kind staff and nice rooms
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights

    Breakfast a bit too pricey (21€). In the room I did not manage to find the switch for the main table lamp. Mini bar fridge was switched off, I wished it was On, so that I can put my yoghurt overnight there (had to keep near the open window).

    Very kind staff at the reception, clean and comfortable room and bathroom. Clean corridors and pleasant environment.

    Stayed in September 2023

  • Reviewed: 18 August 2023

    10
    would recommend, perfect for a couple-night stay
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    -

    amazing hotel with friendly staff, exceptionally cozy room and near city center

    Stayed in June 2023

  • Reviewed: 3 August 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The parking you have to pay extra I don’t know why !!!!!!

    Very nice place and very quite there also it’s in the heart of the city !!!very nice

    Stayed in July 2023

  • Reviewed: 30 July 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 7 nights

    Everything except the ridiculous price €21, really!!! for the breakfast and then instead €5.90 for a single cup of coffee?.....really not in line with the hotels ambiance.

    Stayed in July 2023

  • Reviewed: 30 June 2023

    3.0
    Never again, because in this price tag there are way better hotels out there.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Where to begin. 1. Starting from the point that we could not check in at the promised hour (we declared that we wanted to check in at 13:00 and hotel actually responded that it is fine). Unfortunately in the reception they said that we can only check in at 15:00 at the earliest, so we went for a coffee and came back at 15:00. Too bad the room was still not ready and we had to wait another 45 minutes. 2. The temperature in the room was really high (no AC) 3. During our due out day, the cleaning people came to our room 5 times before 12:00 (whereas we had it booked till 12:00) , we could not sleep because unfortunately THEY HAD TO clean even though we still were in the room. They came back every 20 minutes and we could not rest. 4. The parking entry/exit is extremely narrow. Do not enter with long/broad cars, Iwe had basically 5 cm margin of an error with BMW series 5

    I liked that wifi was pretty fast, breakfast was also great. The location of hotel is fine, it is walking distance from the most popular tourist locations

    Stayed in June 2023

  • Reviewed: 14 June 2023

    10
    clean hotel, good location
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    nice and clean

    Stayed in June 2023

  • Reviewed: 14 April 2023

    10
    Excellent hotel. Centrally located. highly recommended.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent old school hotel. pristine condition. Loved the bathroom. very organised. very systematic. helpful and kind staff. central location. highly recommended.

    Stayed in April 2023

  • Reviewed: 21 March 2023

    10
    Great location, friendly and helpful staff, good breakfast
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 4 nights

    The customer service at this hotel is very high. All the staff were extremely friendly, and very helpful throughout our stay. The breakfast selection is very good. The hotel location is great, close to the city centre, surrounded by bars and restaurants and close to the U-Bahn. Would happily recommend thius hotel.

    Stayed in March 2023

  • Reviewed: 18 March 2023

    10
    Excellent hotel
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights

    Excellent hotel, very friendly staff, excellent location and breakfast

    Stayed in March 2023

  • Reviewed: 2 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    all services

    Stayed in February 2023

  • Reviewed: 28 February 2023

    9.0
    Loved it.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to comment about.

    Very central and even though it was Carnival and the street was quite busy, the window sound proofing is excellent.

    Stayed in February 2023

  • Reviewed: 17 February 2023

    5.0
    handy for the city centre but very basic
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    unpleasant smell in reception and no Wi-Fi in the room

    good location to city centre

    Stayed in February 2023

  • Reviewed: 24 December 2022

    9.0
    Quiet comfortable room. professional and polite staff. Lovely stay. Vielen Dank!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It was all good

    very clean and comfortable

    Stayed in December 2022

  • Reviewed: 28 November 2022

    9.0
    My stay last week are fine and perfect, room condition is very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights

    Room on check-in, it could be more flexible for those guest that travel from far distance away such as Asia, after travel more than 15 hours and yet have to wait and only can check-in at 15.00 hours(check-in time), I believe there are some room available much earlier, because some guest check-out earlier than 12.00 noon, if guest request in-advance during booking and hotel should try their best to accommodate, I experienced last week during check-in on 22.11.2022, arrived at 9.35 am at front desk and only be able to check-in around 1500 hours, during the winter times after travel more than 15 hours from home city in Malaysia to Bangkok, Thailand(Flight time 2 hours) Bangkok to Munich(Flight time 12 hours) transit at Munich airport 3 hours and Munich to Cologne(Flight time 1.5 hours) and have to wait for another 5 hours at lobby before check-in ??

    Stayed in November 2022

  • Reviewed: 15 August 2022

    3.0
    Cologne One Night Hotel Stay
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    Location: It was not so close to the Hbf or the city center. Lots of bars in the vicinity so some noise can be heard if you open the window at night. And a lot of broken glass on the streets and sidewalks and they dont seem to be clean up until the latter part of the day. Rooms: The room we were assigned to (because we are a family of 3) didn't have air-conditioning. During the time we stayed in Cologne it was very hot.

    Stayed in August 2022

  • Reviewed: 9 August 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location Room Price

    Stayed in August 2022

  • Reviewed: 29 July 2022

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Clean room & had A/C!

    Stayed in July 2022

  • Reviewed: 26 July 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Area was very noisy and busy at night though that is not the hotels fault and we would have realised that if we had actually looked up the area in advance rather than just checking it was easy walking distance to the Tanzbrunnen

    Friendly, accommodating staff. Clean, decent sized room. Convenient location for our purpose - in walking distance of Amphi.

    Stayed in July 2022

  • Reviewed: 25 July 2022

    9.0
    Simply nice hotel in Cologne city centre
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The parking shutter gate is too fast and dangerous, almost hit my car.

    Simply nice and comfortable room

    Stayed in July 2022

  • Reviewed: 21 July 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    hot, no airco or ventilation bathroom: mould is the shower on the walls.

    the information said airco in the room, but no ventilation except the window.

    Stayed in June 2022

Showing 76 – 100

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