Reviews of Mercure Hotel Severinshof Köln City This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Severinstr. 199, Altstadt-Süd, 50676 Cologne, Germany
#94 of 238 hotels in Cologne
Guests' ChoiceReview score
Based on 400 hotel reviews
8.1Score breakdown
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Cleanliness
8.4
-
Comfort
8.4
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Location
8.8
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Facilities
8.2
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Staff
8.8
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Value for money
7.7
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Free WiFi
8.1
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Reviewed: 27 May 2024
Alice
Netherlands2 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
The staff at the reception was not very friendly, even a bit rude at times (as if they were too busy to properly assist you with basic tasks of checking in and out). The hotel parking, not included in the price, was expensive.
The breakfast consisted of a rich buffet, including gluten-free bread and cereals.
Stayed in May 2024
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Reviewed: 24 May 2024
Andreas
Taiwan27 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
The Subway
The area and friendly people
Stayed in May 2024
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Reviewed: 21 May 2024
Andreas
Taiwan27 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
UBahn neben an
Location
Stayed in May 2024
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Reviewed: 13 May 2024
Fiona
Netherlands11 reviews7.0“Ok for one night”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
Parking was a bit of a disaster when we wanted to leave, as the beam wasn't working properly so there was a whole line of cars struggling to get out..
The room was fine, location of the hotel was also ok, as it was pretty close to the city centre and near lots of restaurants.
Stayed in May 2024
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Reviewed: 30 April 2024
Vedat
Turkey29 reviews1 helpful vote9.0Superb- • Business trip
- • Couple
- • Standard Twin Room
- • Stayed 4 nights
- • Submitted via mobile
bathroom amenities (there were not slippers, hair conditioner, solid soap etc)
location, spacious room, cleanlines, silence, helpfull staff, kettle, wifi, widescreen TV. I didn't have breakfast (I have no idea). I would choose it again and recommend it.
Stayed in April 2024
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Reviewed: 22 April 2024
Valentina
Italy22 reviews9.0Superb- • Business trip
- • Group
- • Standard King Room
- • Stayed 2 nights
Outstanding breakfast buffet
Stayed in April 2024
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Reviewed: 21 April 2024
Matan
Israel2 reviews9.0“Recommended hotel in köln”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
- • Submitted via mobile
The bathroom door didn't close very well.
Nice room, big enough, comfortable bed. Very pleasant and helpful staff. Good location next to a train station and in a walking distance from places you might wanna visit.
Stayed in April 2024
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Reviewed: 9 April 2024
Steven
Netherlands16 reviews1 helpful vote8.0Very good- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Small room for improvement; add garbage bags in the small trash cans. And indicate in garage that payment should be done in the hotel
Great location, room was perfect with all needed facilities
Stayed in April 2024
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Reviewed: 6 April 2024
Oksana
Lithuania13 reviews1 helpful vote8.0“Oksana”- • Business trip
- • Couple
- • Superior Queen Room
- • Stayed 2 nights
- • Submitted via mobile
There was a terrible smell from the toilet drain, which caused a bad smell in the whole room
Perfect breakfast; polite staff
Stayed in April 2024
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Reviewed: 5 April 2024
Kiryl
Israel20 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
Exit from parking was too tight and got my rental car scratched by it
Stayed in April 2024
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Reviewed: 23 February 2024
Cherry
Netherlands8 reviews1 helpful vote9.0Superb- • Business trip
- • Group
- • Standard King Room
- • Stayed 1 night
Filled out a lot of papers, I booked for my customers and each of them stay in a room needed to fill out address and more personal information, if could be done by showing passport only, that could save time.
Overall was satisfactory.
Stayed in February 2024
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Reviewed: 20 February 2024
Brilliant
Netherlands3 reviews9.0“fantastic”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
The room and all facilities were very good
Stayed in February 2024
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Reviewed: 20 February 2024
Nina
Netherlands8 reviews7.0Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
Unfortunately, the windows opened to a very busy street so it was very noisy when we opened the windows. The toilet seat seemed to be broken. There was little space for storing clothes or personal items.
The room was very clean. The location was great as well (right at a metro and bus stop). All staff were friendly. The wooden key cards were a cute little touch of sustainability.
Stayed in February 2024
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Reviewed: 14 February 2024
Angela
United Kingdom12 reviews1 helpful vote8.0“Overall very comfortable, would recommend and stay again.”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 5 nights
A USB socket would be a nice addition. The hairdryer in the bathroom is very dated - not sufficiently powerful and difficult to use for longer period of drying with the coiled electrical cord attached to the wall fixing.
The hotel has an excellent location, very central with a wide range of public transport on the doorstep. Rooms are clean and functional.
Stayed in February 2024
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Reviewed: 17 January 2024
Olga
United Kingdom2 reviews8.0“Will stay here again if back in Cologne.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
none
We stayed one night, great location, comfortable room
Stayed in December 2023
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Reviewed: 8 January 2024
Keith
United Kingdom144 reviews20 helpful votes9.0“Good location.”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
Great location next to the metro. Friendly staff, spacious room. Nice shower and bathroom and good wifi. Receptionist gave us a quiet room at the courtyard which was very appreciated
Stayed in January 2024
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Reviewed: 31 December 2023
Jarrod
Australia11 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 4 nights
- • Submitted via mobile
The location is okay, about a 20 minute walk to the city centre which is fine but there aren’t many notable restaurants nearby and no attractions at all. The free wifi is nice but a bit choppy in my experience.
The site had a luxurious feel for a fairly good price. We were provided with a free room upgrade so that definitely affects my feelings but I think I would have been happy with the original room as well. The on site bar, restaurant have predictably high prices but a nice atmosphere and the gym and sauna is a great inclusion. Good for a long stay!
Stayed in December 2023
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Reviewed: 27 December 2023
Madalina
Romania63 reviews8 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
The bathroom is not well maintained and had a funny smell
Spacious and comfortable
Stayed in December 2023
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Reviewed: 18 December 2023
Alison
United Kingdom7 reviews8.0“Nice comfortable stay”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
For the 4+ star rating was disappointed on the quantity of tea & coffee making items provided. Also an paper cups would have expected proper china?
Great location for visiting Cologne, room was clean and comfortable. Breakfast selection was excellent, Staff friendly and helpful
Stayed in December 2023
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Reviewed: 12 December 2023
Josipa
Germany2 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 1 night
- • Submitted via mobile
The hotel is very close to the cathedral. They have a lot of parking spaces in the garage. The staff is very friendly and the breakfast is really great. Everything a man needs for a weekend in Cologne
Stayed in September 2023
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Reviewed: 11 December 2023
John
Ireland27 reviews1 helpful vote9.0“The hotel is an ideal location for taking a city break in Cologne.”- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 3 nights
The room was very spacious. Breakfast was really excellent with an enormous choice of food available. The location was also excellent as the U-Bahn train-stop was right next to the hotel making it very easy for access to the city.
Stayed in December 2023
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Reviewed: 5 December 2023
Yelena
Armenia10 reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
- • Submitted via mobile
There were no slippers in the room, and when traveling light this is something you take out first from your baggage/backpack. Because of that we were not able to use the sauna.
The hotel was located quite close to all the main attractions. It was about 20 minutes of walk to the Kölner Dom through the main shopping streets, and the subway station was right at the hotel entrance. A lot of shops and kiosks were nearby.
Stayed in December 2023
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Reviewed: 4 December 2023
Sheila
Ireland6 reviews8.0“Very enjoyable stay.”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Beds were poor quality and not comfortable particularly if you have back problems.
Great location, excellent breakfast, comfortable rooms, pleasant staff
Stayed in December 2023
-
Reviewed: 4 December 2023
Herman
Belgium17 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior Queen Room
- • Stayed 2 nights
close to city - close to public transport
Stayed in December 2023
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