An der Alster 52, St. Georg, 20099 Hamburg, Germany
#134 of 364 hotels in Hamburg
Guests' ChoiceBased on 502 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.1
Facilities
8.2
Staff
8.8
Value for money
7.3
Free WiFi
8.3
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End of dialog contentReviewed: 25 May 2024
Robert
United KingdomThe hotel is positioned near the centre which use to be easily accessible by walking, but this time there are some major changes going on where the rail network from the Hauptbahnof crosses the Alster, so the usual walk is blocked, while work continues. T This made the walk longer having to avoid the work area and didn't help access for a taxi to and from the hotel. Not sure how long the work will be continuing, but it has been ongoing for quite some time. Remember as you are staying at this Hotel, you get free rides on the Alster boat, it leaves Junfernstieg every hour and goes under the rail bridge from the Inner Alster to the Outer Alster, so is unaffected by the work. The first stop is Atlantic, which is only 5 mins walk from Le Meridien Hotel.
Superb breakfast, wonderful view over the lake especially from the restaurant. Great staff all very helpful and the cleaners who looked after the room.
Stayed in May 2024
Reviewed: 24 May 2024
Anna
United KingdomThe only issue was with the shower which sprayed water over the toilet.
The room was very spacious, quiet and comfortable. The pillows were soft and not lumpy, and I'm glad I was able to turn off the air conditioning and open the window.
Stayed in May 2024
Reviewed: 21 May 2024
Michael
United StatesNothing
Well located, wonderful facilities
Stayed in May 2024
Reviewed: 18 May 2024
Stefano
ItalyBed not as comfortable as you would expect from a facility like this
Stunning view when having breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Raphael
United StatesI really wanted to get a massage at the spa, but there was no one at the desk even during opening hours, and no one answered my email either. Also the sheets and towels were pretty scratchy and uncomfortable.
Everyone on the staff was super nice and most people spoke English. The signage was pretty helpful for getting around the hotel. The view of the lake was absolutely gorgeous. The hotel is also pretty close to public transit.
Stayed in May 2024
Reviewed: 10 May 2024
Martina
Czech RepublicA charge that the hotel blocks with the insulting explanation that it is a charge for "possible service or damage" you cause as a guest. It is something that will raise your eyebrows and you will definitely not feel like a welcome guest. There was some confusion in the credit card blocks when checking out. At one point, even four different amounts were blocked, which did not make sense and greatly exceeded the price of our accommodation and the services we used during our stay. In the end, the hotel corrected everything and released the illegally blocked amounts. However, this inconvenience meant a week of intensive e-mail communication with the hotel.
The hotel itself is in a good location, we had a river view room which was nice and the view is really nice. The hotel was clean, the beds comfortable. The bathroom is more about design than functionality, but it's basically serviceable. Breakfast ok, rather average, but you can certainly choose. We had breakfast at the hotel only once, there are many nice cafes and restaurants around the hotel. The services, skills and training of the staff correspond to a hotel of a lower category than what the hotel declares.
Stayed in April 2024
Reviewed: 9 May 2024
Jacqueline
AustraliaThere was no air-conditioning so our room was very warm, especially during the day. Would have given them a Rating 10 if it wasn't for the fact that the temperature of the room was uncomfortable. When we spoke with the team on check in, they told us there's a problem with the compressor and it would be fixed. Of course, it was not fixed until we checked out 3 nights later!
Awesome location and amazing staff! Heritage Bar was a lovely experience and Sidney Fernandes took great care of us and was very attentive. Would definitely recommend this property
Stayed in May 2024
Reviewed: 7 May 2024
Charbel
United Arab EmiratesThe stand up shower didn't have enough water pressure.
Excellent location and a nice room with a water view.
Stayed in May 2024
Reviewed: 7 May 2024
Paul
United KingdomIT check in was long and booking details seemed to be incorrect until changed by reception. The placing of 300 euro on credit card seemed excessive and at writing it has not been refunded. Room key did not work so had to go down and get another set. Do not believe this is a 5* hotel. The Senior staff member in the Restaurant looked untidy whilst the waiting staff were smart enough. Food was good but not exceptional.
Location and ambience.
Stayed in May 2024
Reviewed: 16 April 2024
Saeed
United Arab EmiratesBeautiful view from restaurant
Stayed in April 2024
Reviewed: 22 March 2024
Jayne
United KingdomThe buffet breakfast was poor for a vegan, and it cost €43! All I could eat was cereal, a pot of houmus & guacamole and a banana. There shoudl be a different price when options are that restricted. Most expensive bowl of muesli I've ever had.
The room was clean and comfortable but too hot.
Stayed in March 2024
Reviewed: 8 March 2024
Hadewych
BelgiumInpersonal and formal people at reception, very slow process to check in and out. The property has a restaurant but did not at any point in one of their emails to me pre- arrival, communicate that we should make a reservation. So when we wanted to book, we were told it was too late. I asked them to reconsider or arrange something as we were not informed even at check in and to ask the manager to call me back, but they never did. In the end the next day I saw a message that I could co tact the manager at reception … Nothing was done at any time to apologize. I found in the bathroom that one of the supplies was missing, I phoned for it, housekeeping brought a different one, then replaced the right one and the next day another thing ran out, housekeeping is not checking when they clean clearly. We rented bikes, we received keys from a lady at reception and were sent outside to where the bikes were. It turned out we received a key to a bike which was not there and when we went back, a gentleman at reception quite unkindly almost scolded us, that we were kind of stupid to look for bikes outside since he said all bikes were in the basement. It was not true, bikes were outside and no one informed us either. So all in all, while the location is great and all the facilities you would expect at a hotel for this price are in place, the overall experience as a guest was not great, largely due to cold and impersonal approach by the staff at reception.
Great location, great view, nice bar
Stayed in March 2024
Reviewed: 6 March 2024
Tijn
NetherlandsThe view from the roof top bar is fantastic The breakfast does contain a lot of variety
Stayed in March 2024
Reviewed: 10 February 2024
Rikke
DenmarkReception area has a cold decor - could be a little more cozy in my opinion... 🙏
perfect breakfast - nice hotel located in the center of Hamborg
Stayed in February 2024
Reviewed: 5 February 2024
Raslan
AustraliaIt is near a road however, so in the morning can get noisy.
Great location, view is absolutely beautiful.
Stayed in January 2024
Reviewed: 21 January 2024
Arun
NetherlandsSlightly old
Hospitality and location
Stayed in January 2024
Reviewed: 14 January 2024
Joerg
BelgiumStyling a bit aged.
Well equipped rooms. Love the stand alone bathtubs.
Stayed in December 2023
Reviewed: 30 December 2023
Nathan
SwitzerlandThe location is around 10-15 mins walk from the center
Comfortable bed, hot tub, MALIN+GOETZ products , friendly staff
Stayed in December 2023
Reviewed: 18 December 2023
Akande
GermanyNothing
The staff were very friendly and helpful
Stayed in December 2023
Reviewed: 17 December 2023
Sam
United KingdomPrice of breakfast Where was the Porsche like in the photos
Good size of beds Pool was lovely
Stayed in December 2023
Reviewed: 9 December 2023
Carolyn
United KingdomSpa facilities were poor , not well maintained
Amazing entrance , bar and restaurant Beautifully decorated
Stayed in December 2023
Reviewed: 2 December 2023
Madalin
RomaniaIt was very cold in the rooms. We arrived in late November and the temperature was 19-20 degrees maximum. Loud central air conditioning but with no results.
Big rooms, good facilities, big bathroom with tub.
Stayed in November 2023
Reviewed: 26 November 2023
Adam
United KingdomTelevisions were not Smart and you could not connect your phone or access apps - a Marriott Bonvoy hotel should have TV’s for the 21st century!
Location, rooms, food and staff all excellent!
Stayed in November 2023
Reviewed: 25 November 2023
Olfat
Saudi ArabiaThere are not many varieties in the breakfast, but the food is good.
The restaurant view is fantastic. I loved to start my day with the lake view. The location is amazing close to shops and the shopping mall.
Stayed in October 2023
Kemer, Turkey
Puno, Peru
Lake Toya, Japan
Coihaique, Chile
Arachova, Greece
Protaras, Cyprus
Sibiu, Romania
Moscow, Russia
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