Restaurant expensive

Clean. Friendly staff. Good Spa

Stayed in March 2024

Everything was great.

Stayed in November 2023

There were no airconditioners. So, during the hot summer, it was a little hot.

Location was good. And the facility was also very nice to rest. Very good resort hotel. They provided a bottle of free Mosel white wine too. The wine was good.

Stayed in August 2023

NOTHING AT ALL.

My partner and i love the facilities' foods and specially the wellness spa❤️

Stayed in August 2023

Room could have used an air conditioner with the summer heat

The staff was friendly and accommodating. The rooms were clean, comfortable and most importantly had great views. The restaurant had tasty food.

Stayed in June 2023

Sadly no air-conditioning on the room, which was fine as we faced the north-side but still a bit warm. Dinner was excellent, but a bit pricey if you're eating with two.

Staff was very friendly, excellent breakfast with non-dairy options included. (Yoghurt) Facilities were clean and not overly busy, with a lovely welcome package on room check-in which was refreshed every day with fresh towels.

Stayed in June 2023

We had booked in for the Meet & Great Wine Tasting on the Wednesday, and planned our day around this. When we arrived at the bar we were told they wouldn't be running the event as they didn't have enough people. Staff were very dismissive and not helpful at all when we asked if there were any other wine tasting nearby as this was something we really wanted to do in the region. We would have liked communication to have been a lot better!

The location of this hotel was good and Cochem is a lovely place to visit! Rooms were a good size and the whole hotel was very clean. Breakfast was a great selection!

Stayed in February 2023

We stayed in the guesthouse. So everytime we went to the wellness or restaurant we had to do al little walk outside. Not so much fun when in bathrobe and it is raining and cold. Not all staff spoke english but we maneged 😊 Bathroom was a little small. Hotel is a little outside of the centrum of Cochem, but it is a nice walk to the city centre along the Mosel river.

Very nice hotel. Good wellness (sauna is naked wich isn't our thing), but the swimming pool is nice and relaxing. Free water and tea. The food in half pension was excellent for a great price. Great breakfast and very kind staff. Room was tidy but a bit tiny. Nice little things extra in the room (candy, bottle of wine and water, mask for sleeping, picknick bag,..).

Stayed in November 2022

Our room furnished in an old fashion style. It was the Annex.

Stayed in November 2022

nothing

great ambiance

Stayed in November 2022

Sauna floor is dangerous, I fell bad in there.

We loved restauraunt/bar services, Chef Domingo is five star for sure! Andrei in Bar and on floor was also excellent! Also other staff make a really good impression.

Stayed in October 2022

Wanted to charge me missing umbrella, which makes you feel like a thief. Didn’t get response after explaining I didn’t take any.

Staff really cares to make sure you have a good stay. Nice spa. Good breakfast. Kind touch upon check out to give a small food package for the way.

Stayed in September 2022

Very nice staff, good breakfast, good location with a magnific view.

Stayed in August 2022

the dinner was a bit less served in the plate

the cleanliness is absolutely fine , breakfast is perfect,location is great

Stayed in July 2022

The shower was small and the whole bathroom was soaking wet after you were done.

Breakfast and dinner was fantastic. Super nice staff and very helpful.

Stayed in July 2022

The dining had no childrens menu, and the dining option was overall very limited. Traveling with children will be complicated in this area. The hotel could have provided better information about this and suggestions on where to go for dinner with children.

The spa area was fantastic. The rooms were great, and services from the reception had that little extra that makes you remember them.

Stayed in June 2022

The staff were ok but they could be more friendly.

It was very neat and comfortable. The facility of the hotel was Ok. However, I expected more machines for the Gym...

Stayed in July 2021

A kettle and tea/coffee making equipment in the room would have been good.

Really friendly and helpful staff. Lovely wellness facilities and the hotel was comfortable and was beautifully decorated. I can highly recommend a visit. Slightly outside Cochem centre but within walking distance. Good parking. Dog friendly. Immaculately clean. Thank you for a really enjoyable stay.

Stayed in April 2024

Spa and breakfast excellent

Stayed in September 2023

nothing

customer service was great with great facilities

Stayed in May 2023

- when we received the massage, you could here kids and guests very loud from outside. While the massage was good, it was not very relaxing. -As other people have reviewed, Nowhere here was it mentioned that the rooms at the annex had LOTS of stairs and NO RAMP OR ELEVATOR!!! BE AWARE BEFORE BOOKING! My mother has 2 prosthetic knees and it was awful for her having to walk up and down these stairs. when questioned if we could please have a room in the main building, they wanted the $70 difference. While the Hotel is nice, it's NOT worth over $200 a night. No view and not in walking distance to restaurants, sightseeing etc. When we told the front desk that they should mention no stairs/elevator is available, they said very rough "IT IS MENTIONED!" i immediately went on booking,expedia and priceline- nowhere is it mentioned. In the customer reviews it pops up, that's it. Best part though, instead of apologizing for the miscommunication, they said -quote- "if you're unhappy here we do not want you to stay here, we are happy to assist you in finding another Hotel" . Definitely won't return. There's many other/better options in Cochem.

The spa area looks very nice and clean. Also had a massage which was good and the staff at the spa was very knowledgeable. Breakfast had a good variety and was delicious!

Stayed in June 2022

Excellent !

Stayed in May 2022

Having to leave.

It was a luxurious stay with everything we needed available to us. The staff were super friendly. The sauna area was wonderful and the wellness centre is very professional. Daily events are organised for those interested.

Stayed in April 2022

Nothing..

I like everything. We have a wonderful experience.:)

Stayed in March 2022