the bathroom could do with a little extra care and attention during cleaning

the features of the property were beautiful

Stayed in October 2022

Water was extremely expensive!

Great location Beautiful building

Stayed in September 2022

the receptionist was extremely slow and took a long time to check in and out

Stayed in September 2022

Staff was not flexable and customer focus.

Breakfast was so good. Great location! Room was clean.

Stayed in July 2022

the restaurant services were a bit slow and limited choice on the menu. food was good and friendly staff, though.

interesting tubular architecture of the hotel. location was spot on for the purpose of attending the SMM.

Stayed in September 2022

The room was very cold with no heating.

The architecture of the hotel is very interesting and the restaurant is very good.

Stayed in September 2022

It took a bit too long to check in and if the front desk person is busy with another customer you can end up waiting a while as there's only one person working the desk.

The breakfast was good but ended too early. The spa center was great.

Stayed in July 2022

Staff was very cold but polite

superb design and very clean, well located

Stayed in June 2022

authentic

comfortable room and staff. nice accommodation

Stayed in August 2022

the building and reception is beautiful! We wished they would have spend the same amount of time into the design of the rooms! they look quite bland compared to the hotel in general.

great architecture!

Stayed in August 2022

check in lasts long

it is a very interesting building with a nice design

Stayed in August 2022

Location in Sternschanze

Overall very pleasant

Stayed in August 2022

Seating in breakfast room is not very spacious. Although the inside of the building has a very unusual, modern architecture, there is a clear focus on using the elevators instead of the stairs, even if it just two floors to overcome, and although one sometimes has to wait for the elevator.

Spectacular building; also I had a very nice view from the hotel room, overlooking parts of Hamburg towards. Room was very quiet. Location is convenient: different types of public transport nearby. The hotel itself is in a type of park, but there is a very lively neighborhood within walking distance. Plenty of choice for breakfast.

Stayed in May 2022

Entrance to hotel isnt obvious if approached from the park. Only 1 person on reception checking in and out

Right next to a metro station, easy walking distances to the harbour, St Pauli district and other attractions. Hotel conversion and history of building done really well.

Stayed in July 2022

two things: no air conditioning, the fridge didn’t work. and on Sunday nobody had cleaned the room. we keep it clean, but at least to take away the garbage!

I like the property, location and stuff.

Stayed in July 2022

The hotel has no regular restaurant service. A small menu is available at the bar at later hours.

Overall this is a very good hotel with unique architecture, surrounded by tall beautiful trees. Spacious and comfortable rooms. Quality breakfast and attentive staff. Though not particularly central, it was just next to a subway station serviced by the U3 circular line , which made you close to everywhere. At walking distance, you reach a nice neighborhood with small shops and nice small restaurants.

Stayed in June 2022

The short walk from the tube station at night. There was no clear indication in what direction to walk. A large Mövenpick sign would have been very helpful. As a women alone I could not stay too long in front of the exit of the station so took immediately a decision to walk straight to the park where I could see the hotel...but that was wrong - the entrance is on the right - along the road- below the hill which is not intuitive for guests coming by train.

The hotel architetcure, decoration, location (close to exhibition halls (Messe)) - very cool renovation project!

Stayed in June 2022

Everything went well, breakfast is brilliant, room is comfortable, like the background music in the lounge

Stayed in May 2022

only disappointment was the bar and restaurant weren’t open when we tried to dine. Staff absence - understandable given this is a current global issue. All reception staff did an impressive job of welcoming us and accommodating a couple of extra small requests we enquired about while hotel was full.

Beautiful building keeping much of the original character. Very handy location in lovely parkland close to vibrant area & transport. staff were excellent.

Stayed in June 2022

The check in Process has been super slow and lengthy and not for the first time. The rooms need a make over...

Nice Overall atmosphere

Stayed in June 2022

I turned up at midnight and couldn’t find the entrance… walked around it three times. thought I was going mad!

quirky industrial brownfield building …..

Stayed in May 2022

Breakfast fine but less lavish than on previous visits

High standard of room and facilities, great comfort

Stayed in May 2022

The staff in the bar was a bit disapointing - them not being able to make quit ordinary drinks. The receptionist at the check in didn’t give us standard information about the hotels accomodations. But in overall we liked the hotel.

The breakfast was very good. The location of the hotel was very nice. The U-bahn was only about 3-400 meters away from the hotel.

Stayed in May 2022

A bottle of water in the room would've been nice!

Breakfast was so worth it!!! I totally recommend it, there was something for everyone and more...

Stayed in April 2022

Room quite small and stuffy, which required leaving window open all the time. Because trains were passing by the window from early morning until nearly midnight it was quite noisy. It might sound strange, but it was difficult to find the entrance to the hotel upon arrival and we walked up to hotel and then had to walk back down to entrance! It might benefit from some better signposting. A great location overall but immediately outside the U-Bahn station was seedy.

The hotel is striking in design, it is in a renovated watertower which is a city landmark. The room was very clean and the bed was comfortable. The facilities otherwise were good. The location was very convenient for Hamburg, St. Pauli and Altona and facilitated visiting all. Sternschanze is a great area to stay in so the hotel can offer many facilities on it's door. The hotel staff were very friendly and the hotel bar is a pleasant stop.

Stayed in March 2022