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  5. Reviews of Munich Marriott Hotel City West

Reviews of Munich Marriott Hotel City West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Landsberger Strasse 156, Laim, 80687 Munich, Germany

#28 of 392 hotels in Munich

Guests' Choice

Review score

Based on 75 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    7.9

  • Facilities

    9.3

  • Staff

    9.3

  • Value for money

    8.2

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Showing 1 – 25

  • Reviewed: 3 May 2024

    10
    Fantastic staff & stay with a modern and clean hotel!
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Great facilities and staff exceeded our expectations, especially Dennis from the front desk and the hospitality/waiter staff at the adjoining restaurant! The stay was very very comfortable and would recommend to anyone visiting Munich! 10/10 stars for sure!!!

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    A relatively new hotel with excellent facilities, comfortable beds and bright rooms.
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    My one recommendation for you would be to decrease the temperature in the gym.

    The room was a good size and the shower was excellent. The staff in the restaurant were very pleasant and helpful. There breakfast was wonderful; there was a wide selection of food.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Clean and comfortable
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 2 nights

    Very modern and clean hotel, which will give you a great rest which we needed since we were in Munich for a music festival.

    Stayed in April 2024

  • Reviewed: 15 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    Airconditioning too loud. Not state of the art.

    Modern rooms, restaurant & breakfast area. Very friendly staff.

    Stayed in March 2024

  • Reviewed: 12 February 2024

    10
    Awesome
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 6 nights

    There's only one downside and it's location. Could be better.

    This was an excellent experience. Almost everything about this hotel was perfect, especially the staff. I've never met a more helpful and energetic one than a bald guy from Saudi Arabia at the front desk :)

    Stayed in December 2023

  • Reviewed: 8 February 2024

    9.0
    Excellent modern new hotel situated to the west of the city. Would definitely recommend staying here
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    All was good

    Fantastic modern hotel. Spacious rooms with superb showers. Bar staff very friendly

    Stayed in February 2024

  • Reviewed: 31 January 2024

    10
    Fantastic place, all brand new and excellent breakfast
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    Parking in the parking garage could be a little bit less pricey.

    Absolutely overwhelming place! Super nice service team, which makes you feel like a prince, rooms brand new, breakfast like in heaven. What else can I say? Its Luxury pure. I had a wonderful stay and will definitely be back next time I have to visit my client near by.

    Stayed in November 2023

  • Reviewed: 28 January 2024

    8.0
    It was good stay
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    However I was rather disappointed with the reception, and it is not a staff issue but a management issue, after travelling from Austria by car we were very tired on arrival and we had lot of baggage, there was no staff to take our baggage from the car and to the room, the receptionist who was lady wanted to assist, but I was not in favor as she was lady and she ant we able handle the load. I off loaded baggage from the car to a trolly and took them to our rooms. I didn't expect Marriott hotel to cut corner on porter service. This situation was unacceptable by Munich Marriot. Other than that, your staff at the reception and as well as restaurant was excellent and very accommodating. This was our Christmas holiday tour, we arrived previous week and stayed three nights at Marriot and return one night before travelling to Austria by car, My family had three adults and child.

    The staff involved in the Restautant was excellent and was very accommodating. Specially the supervisor and the waiters/ess. Me and my family was very happy with the service.

    Stayed in December 2023

  • Reviewed: 26 January 2024

    10
    Great design and location!
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Heating/Air Conditioning. Rooms are incredibly hot. Customers should be able to regulate room temperature all year round. It’s a standard.

    Amazing design, clean and easy location to access the town centre with a short tram ride. Love the Straßenbahn. 😂 New hotel, new staff and we understand the process can be a bit challenging, but love it so much, that this hotel will be our choice of hotel, when we return in February again. 😊👍

    Stayed in December 2023

  • Reviewed: 15 January 2024

    10
    Great place would stay here again. Staff helpful & friendly.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No kettle in the room

    Beautiful new rooms with everything one could need for a comfortable stay.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant did not have a too good service, it was not on such a level like the hotel is.

    Room, bathroom and breakfast were excellent

    Stayed in January 2024

  • Reviewed: 30 December 2023

    9.0
    Great hotel great staff
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean and modern large bed

    Stayed in December 2023

  • Reviewed: 27 December 2023

    10
    Fantastic place, service, and staff. Would highly recommend +++
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Wi-fi should be complimentary - its not unfortunately.

    Breakfast was delicious! Very good! Even for Germany! (Germans don't do breakfast worth a damn usually)

    Stayed in December 2023

  • Reviewed: 22 December 2023

    9.0
    Great new hotel, great front desk staff and great bar and restaurant staff !! Particularly NODY
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Cleaning, and room needed to be better - double room no view too far from elevator

    Breakfast was fantastic! Staff incredible but cleaning was terrible for room. Coffee cups turned upside down still with old coffee in them from previous guests 😬

    Stayed in December 2023

  • Reviewed: 19 December 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    House keep time is later than I thought. But it is acceptable.

    The location is good. The reception is friendly and helpful. The breakfast is good. My suggestion is avoiding the peak time, that will feel better. Parkhaus is right under the building, very convenient .

    Stayed in December 2023

  • Reviewed: 12 December 2023

    9.0
    new and elegant hotel with all facilities needed.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    view from the room wasnt nice but its nothing bad, since the location was well known to me.

    very comfortable bed. new furniture. legant and spacious bathroom. excellent common areas - restaurant. reception desk area.

    Stayed in December 2023

  • Reviewed: 9 December 2023

    8.0
    A good place to survive a snowstorm!
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    I was stranded in Munich due to a snowstorm and stayed at this hotel. I just wanted to say how exceptionally kind some of the staff were, especially Sarah (Front of desk) and the breakfast staff who could not do enough for guests. They are really an asset to the hotel!

    Stayed in December 2023

  • Reviewed: 3 December 2023

    9.0
    Great stay for one night
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location

    Clean, new with nice rooms

    Stayed in December 2023

  • Reviewed: 3 December 2023

    10
    Gorgeous room, hotel, bar and restaurant. Reception are friendly, however they need more support from management when it
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    That I had to unfortunately wait for my room booking for hours due to snowstorm not enabling staff to turn up. And the communication was poor. I asked if I could receive a text to let me know when room was ready, and they couldn’t do it.

    Gorgeous room, geeat shower with heated floors, great space to hang clothes, coffee machine, proper curtains, big bed and overall very nice design. The restaurant for breakfast is also very nice with great choice.

    Stayed in December 2023

  • Reviewed: 29 November 2023

    10
    Highly recommend
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Only drawback for us was the cost of parking, as we went by car.

    Great service from staff, both at the front desk and at the bar and restaurant. Rooms are very spacious and modern, great experience overall.

    Stayed in November 2023

  • Reviewed: 28 November 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    It was expensive.

    The gym.

    Stayed in November 2023

  • Reviewed: 10 November 2023

    9.0
    Excellent staff and quality hotel design.
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. All was good.

    The welcome at reception set a positive tone for an enjoyable stay. The team went out their way to engage and identify my needs - urgent taxi needed, fogotten toothbrush, speedy room service. Good job. 👍

    Stayed in November 2023

  • Reviewed: 31 October 2023

    10
    Thanks to this hotel, we enjoyed our stay in Munich big time.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    I wouldn't call this really a problem, but if one desires to stay close to the old town or city centre, this hotel might be a bit far, like 40-50 minutes walk. But then the tram station is so close to the hotel (4 minutes by walk) that this issue can be easily resolved.

    Lovely staff. Not only they were quite helpful, they were super nice as well. The room was clean and comfortable. The bed and pillows were really good. Also the shower, and the smart toilet were great! Also the breakfast was really good and everything was available, with good quality. Would definitely go there again!

    Stayed in October 2023

  • Reviewed: 30 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    We just miss sauna

    Great breakfast, clean rooms

    Stayed in October 2023

Showing 1 – 25

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