Reviews of Avani Frankfurt City Hotel - previously NH Collection Frankfurt City This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Vilbeler Strasse 2, 60313 Frankfurt/Main, Germany
#74 of 242 hotels in Frankfurt/Main
Guests' ChoiceReview score
Based on 213 hotel reviews
8.2Score breakdown
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Cleanliness
8.6
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Comfort
8.7
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Location
9.2
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Facilities
8.5
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Staff
8.7
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Value for money
8.0
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Free WiFi
8.8
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Reviewed: 24 April 2024
Bonnie
Ireland4 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
- • Submitted via mobile
The facilities were amazing
Stayed in March 2024
-
Reviewed: 22 April 2024
Janan
Bahrain17 reviews5.0Passable- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 2 nights
- • Submitted via mobile
Staff attitude No AC No porter service
Location
Stayed in April 2024
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Reviewed: 18 April 2024
Joe
Ireland15 reviews3 helpful votes10“Nice Hotel, great location & fantastic value”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Location & atmosphere
Stayed in April 2024
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Reviewed: 18 April 2024
Ma
United States7 reviews3.0“I was very disappointed because all throughout our stay, there was no tissue papers available.”- • Leisure trip
- • Group
- • Family Room
- • Stayed 2 nights
I made a reservation for 3 people and they only gave us 2. The bed was not clean so we asked the staff to clean it. We only had leftover tissue papers and requested many times until the last day of our stay, but nobody paid attention. One of my friends woke up to use the bathroom and struggled to find tissues.
I like the variety of food choices.
Stayed in March 2024
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Reviewed: 13 April 2024
Mohammed
Kuwait39 reviews10 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Staff Location Size of the room
Stayed in April 2024
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Reviewed: 8 April 2024
Caiwen
China17 reviews8 helpful votes10“Excellent stay”- • Business trip
- • Group
- • Superior Double or Twin Room
- • Stayed 8 nights
NO
Good breakfast, especially the omelette. :) Clean and cozy room. Nice and helpful staff. Good location, just a few minute walk from the metro. Surrounded by lots of restaurant, convenient for any kinds of meal. Close to the main street, convenient for shopping. Very nice stay. Will book again next time when I travel to Frankfurt.
Stayed in March 2024
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Reviewed: 5 April 2024
Normunds
Latvia1 review4.0“I expected the hotel to be a little fresher”- • Business trip
- • Solo traveller
- • Deluxe Room with Balcony
- • Stayed 3 nights
the hotel had not been renovated for a long time and many things were broken or worn and the walls of the corridors were dirty
hotel location
Stayed in March 2024
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Reviewed: 3 April 2024
Maria
Germany6 reviews10“Super!”- • Leisure trip
- • Group
- • Superior Double or Twin Room
- • Stayed 2 nights
A great Location, right in the centre. You can reach many destinations just by foot. Clean and cosy rooms, variety of restaurants around, but also quite and relaxing at night, no street noise to hear!!!!
Stayed in March 2024
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Reviewed: 27 March 2024
John
United Kingdom2 reviews10“Excellent stay- really good value for money.”- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 2 nights
- • Submitted via mobile
Good location. Great value with good amenities. Breakfast was delicious and staff friendly and helpful.
Stayed in March 2024
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Reviewed: 24 March 2024
Johanna
Germany25 reviews5 helpful votes10“Great hotel”- • Leisure trip
- • Family with young children
- • Suite with Extra Beds (2 Adults + 2 Children)
- • Stayed 2 nights
- • Submitted via mobile
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Cleanliness, nice staff, comfortable beds, size room, breakfast
Stayed in March 2024
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Reviewed: 7 March 2024
Vik
United Kingdom8 reviews3 helpful votes3.0“Disappointing for that price tag.”- • Business trip
- • Group
- • Superior Single Room
- • Stayed 1 night
- • Submitted via mobile
Very unfriendly and unwelcoming staff. Disappointing.
Stayed in March 2024
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Reviewed: 4 March 2024
Panos
Greece6 reviews10“Great choice”- • Business trip
- • Family with young children
- • Suite with Extra Beds (2 Adults + 2 Children)
- • Stayed 2 nights
- • Submitted via mobile
Location, breakfast and the suite!
Stayed in March 2024
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Reviewed: 29 February 2024
Victor
Romania12 reviews2 helpful votes4.0Disappointing- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
- Not particularly helpful staff - The reception staff asked us whether we would require room cleaning the second day because, if not, we would get 2 vouchers for drinks at the hotel bar. We decided against room cleaning, and the staff advised us that we only needed to leave the 'do not disturb' sign on the door handle of the room. We did this, and after a stroll through the city, we went in for an afternoon nap. Upon a short knock, leaving no time for reaction, however, the hotel staff entered the room anyway. Seeing that we were half-naked, they left the room. When confronting the reception about this unacceptable event, they turned it against us, saying that the 'do not disturb' sign only prevented the cleaning staff to enter, but not the staff that refills the minibars. The minibar had been empty to begin with. The staff did not really acknowledge their own fault and did not come forward to try to compensate the displeasure in any way.
- good breakfast - good location - proximity to public transportation
Stayed in February 2024
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Reviewed: 28 February 2024
Priya
India1 review10Exceptional- • Business trip
- • Group
- • Superior Double or Twin Room
- • Stayed 3 nights
It's bit expensive
Excellent breakfast especially Croissants were awesome. Walking distance to Zeil. Good facilities. Polite and helpful staff.Hotel is working on Sustainability.
Stayed in February 2024
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Reviewed: 25 February 2024
F
United Kingdom13 reviews5.0“Not happy they advertise as they have swimming pool when in fact they don't have one.”- • Leisure trip
- • Family with young children
- • Family Room (2 Adults + 2 Children)
- • Stayed 1 night
- • Submitted via mobile
Not happy they advertise as they have swimming pool when in fact they don't have one.
Staff was very helpful
Stayed in February 2024
-
Reviewed: 21 February 2024
Mohamed
Egypt4 reviews10“I enjoy staying at this Hotel”- • Business trip
- • Group
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Location and the people
Stayed in February 2024
-
Reviewed: 19 February 2024
Dinko
Chile11 reviews3.0“So so”- • Business trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The housekeeping was poor, they even did not do it one day, so I ask the receptionist for it twice, after that they only do the bed
The location was the best
Stayed in February 2024
-
Reviewed: 18 February 2024
Judith
United Kingdom29 reviews4.0“Defiantly not with the price paid”- • Business trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
I booked a courtyard room only to fine we were on the street side of the hotel which dies not have a courtyard . Traffic noise even on the 5 th floor bad. Common parts chairs grubby , spa closed and the restaurant is more like a caf.
Beds were comfortable , towels and bed linen excellent .
Stayed in January 2024
-
Reviewed: 15 February 2024
Amitrus
United Kingdom10 reviews5.0“Not a bad hotel. Moreso known by people as NH collection”- • Business trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 3 nights
I think front of house could be a bit more friendlier and engaging. There was always a queue.
Nice room, good nights sleep. and a convenient location. The room had adequate space and I worked from the room without issue with hotel Wi-Fi
Stayed in January 2024
-
Reviewed: 11 February 2024
Adel
Bahrain11 reviews3 helpful votes5.0Passable- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 3 nights
When we arrived, I went inside searching for someone to help me with the luggage. Unfortunately, they weren't as professional as expected and made me feel that I am asking for too much, while in fact this is one of the services that all hotels worldwide provide. Once the luggage was inside the hotel, they specifically told me "to keep an eye on the luggage" because anyone can enter the hotel and take them. I told them that this wasn't acceptable as we should feel safe inside the hotel, but they argued by saying "this is a public area and anyone can come in".
the location and fair breakfast
Stayed in December 2023
-
Reviewed: 11 February 2024
Kawtar
France6 reviews10“I love it every time i stay with Avani hotel”- • Leisure trip
- • Solo traveller
- • Premium Double or Twin Room XL
- • Stayed 2 nights
- • Submitted via mobile
I liked everything the bed was sooo comfortable
Stayed in January 2024
-
Reviewed: 10 February 2024
Judith
United Kingdom29 reviews4.0“Over priced”- • Business trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Chairs in the lobby grubby. Room size small must have included the bathroom in the sizing. Booked a courtyard room but no courtyard . Traffic noise even on the 5 floor.
The room was super clean .
Stayed in January 2024
-
Reviewed: 8 February 2024
Carol
United States35 reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
it was so hot that we couldn’t sleep! we turned off our heat and opened the window and it was still hot we should have had an idea how hot it would be when it was very hot walking down the hallways
the location was great! hotel was nice
Stayed in February 2024
-
Reviewed: 5 February 2024
Mohammad
United States25 reviews1 helpful vote10Exceptional- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
The beds are too small
The location is super..near zeil street
Stayed in February 2024
-
Reviewed: 5 February 2024
Maria
Philippines4 reviews6.0Pleasant- • Business trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 7 nights
The front desk personnel should have been more friendly and accommodating to our needs. The housekeeping also walked into the room while I was dressing and couldnt wait until I left the room to clean up. They didn't even offer to help bring my suitcases down.
Room was comfortable and location walking distant to Zeil and to Romer to the city centre.
Stayed in January 2024
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