Am Sandtorkai 46, HafenCity, 20457 Hamburg, Germany
#21 of 367 hotels in Hamburg
Guests' ChoiceBased on 454 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
9.5
Facilities
8.9
Staff
9.4
Value for money
8.0
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2023
Parker
United StatesI personally enjoyed the location, but it was a bit of a trek to get to the conference center (CCH) I was headed to each day. However, the transit from the hotel between the buses and U-Bahn was fantastic, and I rarely had to wait more than a few minutes for a bus or train to arrive.
I really enjoyed staying at PIERDREI! It was lovely to come home to a beautiful hotel tucked into the canals, bridges, and striking brick buildings that make HafenCity stunning. The staff were incredibly friendly and accommodating, and the rooms were very spacious and comfy. Make sure to hit up the Späti when you're in need of a late night snack!
Stayed in April 2023
Reviewed: 26 May 2023
Pam
AustraliaGreat location and a bus stop for two routes right outside - both take you to the main station and one from the port. All the details of your stay big and small have been considered for a very comfortable time in Hamburg. There’s even a cinema room and lots of other things to explore. We’d definitely come back!
Stayed in May 2023
Reviewed: 15 May 2023
Christine
GermanyTop hotel in top Lage
Stayed in May 2023
Reviewed: 4 May 2023
Jessica
United Kingdomquirky. good location
Stayed in April 2023
Reviewed: 27 April 2023
Robert
PolandEverything was perfect.
Fabtastic location. Very nice decoration of the all hotel's space. Big rooms. Perfect silence in the room. Big, comfortable bed. Amazing restaurant "Kitchen". Roof top bar, main bar open 24/7. Cinema , shop , bicycle rental. Value for money.
Stayed in April 2023
Reviewed: 21 April 2023
Veronica
United Stateswhen I arrived at 8 PM on a Monday the kitchen was closed & all local stores were closed. would have been nice if the restaurant was open. would have been nice to have more vegan options for food.
very cool hotel, loved the decor , cute store in the lobby, staff super friendly.
Stayed in April 2023
Reviewed: 13 April 2023
Nikolay
BulgariaSafe is too small, can't fit a small laptop - didn't have any issue with the laptop though, it was safe and sound where I left it, so probably not a big deal, but would have felt more comfortable if I could lock it. Fridge is very tiny too.
Great location, trendy area, yet not too busy, 10 min walk to the city centre, bus stop right in front of the hotel. Very friendly staff, reasonably clean, it was very quiet for a hotel. Aircon and shower were above average for a hotel, made our stay very comfy.
Stayed in April 2023
Reviewed: 11 April 2023
Sgdub
NorwayCould not fault a thing.
Exceptional hotel, especially for families. We had an extra large room for a family of four - perfectly spacious. We loved all the special touches and knick knacks in the hotel and room. The beds were very comfortable and the shower was excellent. Great breakfast and very reasonably priced. This hotel offers exceptional value for money in a great location.
Stayed in April 2023
Reviewed: 8 April 2023
Peter
South AfricaPaid extra for bigger rooms so beds could be split but no service arrived for either of the rooms. Bathrooms miss functionality, not everyone sharing a room wants an open bathroom.
Great look and atmosphere of the lounge and restaurant etc.
Stayed in April 2023
Reviewed: 15 March 2023
Simon
United KingdomBreakfast at €22 felt over priced. The selection was good but nor worth the €22. If teh restaurant is busy you end up sat on tiny tables in the bar.
Great hotel with interesting touches. Design and decor are great, rooms are comfortable but quirky. Lots of extra little areas, roof terrace, camper city guest store etc.
Stayed in March 2023
Reviewed: 13 March 2023
Carl
United KingdomLocation and contemporary feel.
Stayed in March 2023
Reviewed: 8 March 2023
Libby
IsraelWould have been nice to have the option for a spontaneous dinner in the hotel. My friend was not feeling well on one of the evenings so she stayed in the room, but could not order food in the hotel (the restaurant did not offer take-outs and was fully booked). It makes sense to operate on basis of reservations only, but we were not familiar with the order-in options in the area, so perhaps some hints on dining alternatives for guests staying in the room for the evening would have been nice.
I loved the interior design, the cleanliness, and I found the room itself very cozy and spacious. The reception team was friendly and we got to check-in on an earlier notice so we could refresh in the room and head out to roam Hamburg good as new!
Stayed in February 2023
Reviewed: 24 February 2023
Karoline
DenmarkFor some reason, there was no door into the bathroom. We were a couple of friends traveling together so it was SUPER weird having to leave the room when someone had to shower. There was a large window from the shower/sink area to the rest of the room with only a thin, see-through shower curtain to close off - so you could sit on the bed and look DIRECTLY into the shower. We were all dumbfounded, and had never seen something like that before. Not very nice, and very uncomfortable. At least make the window opaque. Also, there was no door, so if you turned on the light in the bathroom at night, the rest of the room lights up, where people are sleeping. I had to pee during the night and used my phone flashlight as to not wake the rest of the people sleeping.
Everything was great. Breakfast was really good!
Stayed in February 2023
Reviewed: 20 February 2023
Jennifer
United Kingdommodern decor, bike rental, on site parking, breakfast, little shop, location
Stayed in February 2023
Reviewed: 17 February 2023
Jesper
DenmarkWould love for it to have a small gym.
super friendly staff, great cocktails and everything just works. Easy parking and quiet nights. Would love to come back.
Stayed in February 2023
Reviewed: 13 February 2023
Seda
Turkeynothing
the location and the staff and slso the food
Stayed in February 2023
Reviewed: 3 February 2023
Raya
Germanythe only thing we did not particularly like is that the door to the toilet is a sliding door so does not really give much privacy.
the location is perfect one can easily reach the center or the harbor by foot or grab the bus, as the public transport is wonderful in Hamburg. the room was clean, the hotel itself is exceptional and well taken care of. staff was super super polite and friendly, as well as available at all times of the day. what we LOVED is the fact that the toilets use rain water to flush and that is something we care to see everywhere.
Stayed in January 2023
Reviewed: 20 January 2023
Mirko
CroatiaPerfect place to stay! If you book you will not regret it. 10/10
Stayed in November 2022
Reviewed: 2 January 2023
Alana
United Kingdomit was a bit of a walk from things
the bed was comfy
Stayed in January 2023
Reviewed: 30 December 2022
Milan
Czech Republicnot applicable
interior
Stayed in December 2022
Reviewed: 26 December 2022
Olcay
Netherlands-
Everything was very well designed. Visually pleasing atmosphere. It was nice and quiet.
Stayed in December 2022
Reviewed: 24 December 2022
Roberts
United StatesA little walk to downtown, limited food choices in the immediate area.
Hotel is amazing, staff wonderful...great stay
Stayed in November 2022
Reviewed: 15 December 2022
Jeremy
United KingdomFaster bar service.
Stayed in December 2022
Reviewed: 28 November 2022
Vanessa
United Kingdomn/a
Location, cleanliness and food.
Stayed in November 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content