Dernauer Straße 11, 22047 Hamburg, Germany
#351 of 365 hotels in Hamburg
Guests' ChoiceBased on 64 hotel reviews
5.2Cleanliness
6.0
Comfort
5.9
Location
6.5
Facilities
5.8
Staff
6.5
Value for money
5.8
Free WiFi
7.3
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Showing 1 – 25
Reviewed: 10 August 2023
Micah
Netherlands-Staff is only available after 14:30. -Rooms were poorly upkept and maintained, e.g. stains on floor, dirty walls, upside-down paintings. -most inconvenience comes from not being able leave your luggage at the property before or after check-out
Had good water pressure.
Stayed in August 2023
Reviewed: 29 November 2022
Larysa
UkraineIt was declared that hotel is smoking free, but bathroom smelled of cigarette smoke all the time. Seems like someone was smoking somewhere in the nearest room, and we have all that smoke in our bathroom. We had a late check in and when checking in by phone we were asked for card details, including the svv code. It looks like it is a scam.
Good location, comfortable pillows.
Stayed in November 2022
Reviewed: 30 September 2022
Andreas
GermanyThe room lacked a proper waste basket, a safe and a fridge. The shower had a defective part and some details of the bathroom weren't very clean. Shower gel was empty on arrival. During the day music was playing in the hallway. The Window opens directly to a parking space - you should bring ear plugs if you want silence with the window open and use the curtains for privacy.
Overall it was fine. Wifi is decent. The room had nice big windows but with thicc curtains so it was easy to regulate the temperature. The interior was basic but mostly in good condition. Staff was alright. The area was quiet, but...
Stayed in September 2022
Reviewed: 19 July 2022
Khan
United KingdomToilets are not properly build
No breakfast facility
Stayed in July 2022
Reviewed: 25 June 2022
Behrooz
Canadathe room doesn't have AC and Fridge. in the afternoon time the sunlight is in the room all the time and makes it so hot without AC it's impossible to stay in the room in the summertime. and since there is no room service which is understandable having a little fridge would help a lot to deal with the heat and stay hydrated.
The location has good quick access to public transportation and a very quiet and nice neighbourhood. The staff are very friendly and polite.
Stayed in June 2022
Reviewed: 17 June 2022
Hanna
VietnamThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 16 May 2022
Arun
IndiaOwner or the Manager was not able to understand our issue, and did not fix the issue (toilets were not working as expected) even though we paid a lot of money for the stay and called him continuously. Extra 1 Euro / person per day was collected as city tax which was surprising.
Not applicable
Stayed in May 2022
Reviewed: 6 May 2022
Patrīcija
LatviaWhen we arrived, we had to pay EUR 187 instead of EUR 178 which was written in the booking. Also, they asked to pay an extra EUR 4 in cash without any check. Also, we had some problems with cards and they acted very mean.
The hotel was fine as we expected, also with the room, we did not have any problems.
Stayed in May 2022
Reviewed: 5 May 2024
González
GermanyThere was no good access for people with reduced mobility or a lot of luggage, as it does not have an elevator and also does not operate with fixed staff. That is, there was no one to ask for assistance since there is no receptionist or assistants, etc.
The beds were super comfortable. Everything was clean and smelled good. It's a nice neighborhood with a nice view.
Stayed in May 2024
Reviewed: 26 October 2023
Aditi
DenmarkThe rooms had no window at all , there was no ventilation at all. There was only one single bathroom for an entire floor which is not good for so many rooms to have the same bathroom
Nothing
Stayed in October 2023
Reviewed: 15 October 2023
Sahebzada
GermanyNoise from other Guests
Everything was good
Stayed in October 2023
Reviewed: 23 July 2023
Karimi
GermanyThis hotel is not worth it. It is dirty and of poor quality. They have no answer. They rented another room, but when I received it, one room was very dirty. It would be better if no one came to this hotel. It is very poor quality.
Stayed in July 2023
Reviewed: 11 May 2023
Jan
GermanyThe room was small and had no window and no bathroom. The shower and toilet were shared.
Stayed in May 2023
Reviewed: 9 April 2023
Jozef
Belgium- asked for a double bed, got two singles next to each other - beds were extremely uncomfortable, pillows are filled with nothing and the blankets were small - woke up with extreme neck and back pain - asked for a room on the upper floor got a room on the ground floor - you could hear the other visitors in the room next to you talk and scream, not able to sleep - room right next to the parking so you could hear cars the whole night - room door got forced open after I locked it when we left the accommodation during the day, people that work there didn’t know anything and did not care at all
Stayed in April 2023
Reviewed: 24 February 2023
Duncan
United KingdomToilet blocked Shower broken Bathroom had bad smells
Location
Stayed in February 2023
Reviewed: 9 February 2023
Annika
Germanyshower drain did overflow, staff personally not reachable at their official hours
Stayed in December 2022
Reviewed: 28 November 2022
David
Germanyroom parking lot location
Stayed in November 2022
Reviewed: 7 August 2022
Anton
SwedenThere were live ants in our room when we checked in. We got another room but aside from no (visible) live creatures the room was still remarkably filthy. The staff was blasé and tried to charge us more than triple the amount for parking when we asked to pay for it with card.
Stayed in August 2022
Reviewed: 31 July 2022
Waldo
Chileit seems the property was empty no people no staff. when I called they asked my a picture of my credit card ( only a thieves can request something like that). nobody wanted to show up.
it is a scam
Stayed in July 2022
Reviewed: 16 July 2022
Powerful
United Kingdomit’s not clean
Stayed in July 2022
Reviewed: 12 July 2022
Anthony
Germanyi the room was pathetic and the bed was a spring mattress that is information that was not said when i was booking because i have very very bad back pain in spring bed. The toilet was dirty and nobody came to clean when we told them to clean. The towels that was handed to us was dirty. I stayed only for 2 days and i paid for three days
Stayed in July 2022
Reviewed: 30 May 2022
Peter
SwedenI’ll tell you More — if you send me my receipt.
Stayed in May 2022
Reviewed: 29 April 2022
Dan
United KingdomTHE CAR PARKING COULD BE FREE OF CHARGE FOR CLIENTS
Stayed in April 2022
Reviewed: 3 November 2022
Anonymous
United Kingdompoor value for money
nothing
Stayed in October 2022
Showing 1 – 25
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