Reviews of Premier Inn Frankfurt Westend This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
12 Hamburger Allee, Westend, 60486 Frankfurt/Main, Germany
#11 of 240 hotels in Frankfurt/Main
Guests' ChoiceReview score
Based on 100 hotel reviews
8.7Score breakdown
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Cleanliness
9.1
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Comfort
9.0
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Location
9.2
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Facilities
8.8
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Staff
9.1
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Value for money
8.9
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Free WiFi
8.9
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Reviewed: 8 May 2024
Caroline
Germany15 reviews1 helpful vote8.0Very good- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
A small fridge in the room would have been nice.
Nice and convenient business hotel
Stayed in May 2024
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Reviewed: 7 May 2024
Raoul
Netherlands1 review8.0“Good price-quality”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Kind staff, good shower, nice private parking and nice room
Stayed in May 2024
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Reviewed: 4 May 2024
Jose
Germany15 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Very nice hotel, located in a nice area, close to the midtown. The room was incredible, and the staff super friendly.
Stayed in May 2024
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Reviewed: 1 May 2024
Enrico
Italy1 review8.0Very good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 6 nights
The fact that they do not service and clean your room on a daily base but only after 4 days
Stayed in April 2024
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Reviewed: 30 April 2024
Adham
Egypt1 review10“فيها حاجه حلوه”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 10 nights
- • Submitted via mobile
Rooms are small
Near to my destination
Stayed in April 2024
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Reviewed: 29 April 2024
Denis
Slovenia1 review10“Excellent”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
Excellent services! Everything can be arranged even if the mistakes is coming from our end. Super and cannot wait to come back.
Stayed in April 2024
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Reviewed: 26 April 2024
David
Czech Republic35 reviews3 helpful votes9.0Superb- • Business trip
- • Group
- • Standard Double Room
- • Stayed 2 nights
Toilet paper too hard...
Visiting Messe TECHTEXTILE, so this place was definitely WIN. Perfect location, walking directly to halls. Even in the middle of the event, this place was perfect to meet up and work.
Stayed in April 2024
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Reviewed: 24 April 2024
Mokki
Norway17 reviews9.0Superb- • Business trip
- • Group
- • Standard Single Room
- • Stayed 1 night
the smell in the room :(
Stayed in April 2024
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Reviewed: 22 April 2024
Keith
United Kingdom4 reviews9.0“Hotel was in a great location, staff were very friendly and helpful. Room was clean and modern”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
Selection was very limited.
Breakfast location was fine
Stayed in April 2024
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Reviewed: 22 April 2024
Emmanouil
Greece34 reviews6 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nice modern room with a very kind staff
Stayed in April 2024
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Reviewed: 20 April 2024
Sevinç
Turkey1 review10“Perfect location”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
Everything was perfect.
The location is perfect, you can use the tram to go to the historical parts of the city. And the rooms are clean. There was an open buffet breakfast for 16.90, which was also very good.
Stayed in April 2024
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Reviewed: 14 April 2024
Zeming
Singapore25 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Hotel is fairly basic in terms of the room size and amenities. Aircon is not cold -- felt like 27/28 deg cel. We were there in spring so it wasn't much of an issue, but I would not risk it in summer.
Good location -- hundred times better than anywhere near the central station! Nice park nearby for a stroll. Nice and spacious lobby area.
Stayed in April 2024
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Reviewed: 14 April 2024
Gary
United Kingdom6 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Car park is very tight to get in and out of! Watch your wheels!
Great hotel, very friendly staff, fantastic room, comfy bed, great location.
Stayed in April 2024
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Reviewed: 12 April 2024
Julie
United Kingdom5 reviews4 helpful votes8.0“Big thanks to The evening manager Boris”- • Business trip
- • Couple
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
1. The first room I was allocated in the afternoon was nice but the problem was the air conditioning didn’t work. It was one of those rare hot days in Frankfurt which I purposely booked this hotel with A/C. Went downstairs for help, HOWEVER, the Chinese female staff who was arrogant told me and the manager Boris that she thinks the room has no issue, BUT later when me and Boris the manager went up to check and clearly Manager witnessed the issue and confirmed the room is very warm as sauna. In that moment itself can prove how unprofessional and arrogant that Chinese female staff is! Also while I said I needed to open the door and stood at the alley way coz I couldn’t stand the sauna heat in the room, she was rudely told me to shut the door not let other guest to see us(?!) why she’s talking like someone demanding I , the guest, what to do, when she is the staff who support to help me with kindness? She is very odd and overall I don’t trust her at all. 2. Another issue I didn’t like about the hotel is it’s surrounding and very close to other buildings windows. I could easily see other human from my windows so I feel uncomfortable they could see me as well.
Full credit to Boris ,the evening manager , he helped the issues I encountered during my stay, went above and beyond when other staff failed me with poor judgment and solving problems issue (that I would mention at the dislike section). I’m really glad Boris was there who I could trust with great English speaking skills. Overall, he is the best hotel manager I’ve met in very long time. Kind, willing to help.
Stayed in April 2024
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Reviewed: 9 April 2024
Belay
Germany2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
the parking garage
it's clean and comfortable
Stayed in April 2024
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Reviewed: 8 April 2024
Patrickjoel1987
Germany28 reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Clean, modern, well located, garage for a car and friendly staff.
Stayed in February 2024
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Reviewed: 7 April 2024
Habiba
Azerbaijan22 reviews4 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
location, staff, cleaning
Stayed in April 2024
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Reviewed: 31 March 2024
Akshara
Germany2 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Very good location. Close to tram stop. Safe for solo travellers.
Stayed in March 2024
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Reviewed: 29 March 2024
Marcin
Germany32 reviews3 helpful votes10“10/10”- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
One of the best hotels, everything was perfect, stuff, super friendly !!!!!!!!!
Stayed in March 2024
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Reviewed: 25 March 2024
Juan
Spain38 reviews2 helpful votes9.0“Great choice for business travel on a budget”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Location was good, a short walk or tram ride from the cnetral station and headed in the directions away from the craziness of Frankfurt. However not a lot going on around the hotel. Very few restaurant options nearby at least easily spotted.
A great fit for business travel. Comfortable rooms well equipped, helpful staff and ample check-in and check-out hours. One of my top choices for a hotel stay on a budget.
Stayed in March 2024
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Reviewed: 24 March 2024
Hakobyan
Germany4 reviews2 helpful votes9.0“Clean & comfortable room, location central and safe”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
The room was clean and comfortable, location was good - central yet far enough from the notorious areas. Check-in was quick and easy. I liked that the checkout was at 12 and not 11 as I very much needed that extra hour of sleep.
Stayed in March 2024
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Reviewed: 24 March 2024
Claire
Germany3 reviews9.0“Clean, friendly, close to everything”- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 3 nights
- • Submitted via mobile
Staff member was also uncertain how many rooms we had booked which confused the check-in process a bit. Could have also used a more explicit statement of breakfast times and checkout during check-in. I felt I had to search bit for these (before finally finding them on the piece of card that held my room key)
Lovely staff, huge room, very clean. Good breakfast times
Stayed in March 2024
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Reviewed: 23 March 2024
Mohammad
Netherlands2 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
You get what you pay for
Stayed in February 2024
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Reviewed: 9 March 2024
Po0_0chen
Australia33 reviews10“Pleasant”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 7 nights
Staff were very helpful and friendly. Room was clean. I checked out early and they refunded me the remaining days.
Stayed in March 2024
