12 Hamburger Allee, Westend, 60486 Frankfurt/Main, Germany
#11 of 240 hotels in Frankfurt/Main
Guests' ChoiceBased on 100 hotel reviews
8.7Cleanliness
9.1
Comfort
9.0
Location
9.2
Facilities
8.8
Staff
9.1
Value for money
8.9
Free WiFi
8.9
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End of dialog contentReviewed: 8 May 2024
Caroline
GermanyA small fridge in the room would have been nice.
Nice and convenient business hotel
Stayed in May 2024
Reviewed: 7 May 2024
Raoul
NetherlandsNothing
Kind staff, good shower, nice private parking and nice room
Stayed in May 2024
Reviewed: 4 May 2024
Jose
GermanyVery nice hotel, located in a nice area, close to the midtown. The room was incredible, and the staff super friendly.
Stayed in May 2024
Reviewed: 1 May 2024
Enrico
ItalyThe fact that they do not service and clean your room on a daily base but only after 4 days
Stayed in April 2024
Reviewed: 30 April 2024
Adham
EgyptRooms are small
Near to my destination
Stayed in April 2024
Reviewed: 29 April 2024
Denis
SloveniaExcellent services! Everything can be arranged even if the mistakes is coming from our end. Super and cannot wait to come back.
Stayed in April 2024
Reviewed: 26 April 2024
David
Czech RepublicToilet paper too hard...
Visiting Messe TECHTEXTILE, so this place was definitely WIN. Perfect location, walking directly to halls. Even in the middle of the event, this place was perfect to meet up and work.
Stayed in April 2024
Reviewed: 24 April 2024
Mokki
Norwaythe smell in the room :(
Stayed in April 2024
Reviewed: 22 April 2024
Keith
United KingdomSelection was very limited.
Breakfast location was fine
Stayed in April 2024
Reviewed: 22 April 2024
Emmanouil
GreeceNice modern room with a very kind staff
Stayed in April 2024
Reviewed: 20 April 2024
Sevinç
TurkeyEverything was perfect.
The location is perfect, you can use the tram to go to the historical parts of the city. And the rooms are clean. There was an open buffet breakfast for 16.90, which was also very good.
Stayed in April 2024
Reviewed: 14 April 2024
Zeming
SingaporeHotel is fairly basic in terms of the room size and amenities. Aircon is not cold -- felt like 27/28 deg cel. We were there in spring so it wasn't much of an issue, but I would not risk it in summer.
Good location -- hundred times better than anywhere near the central station! Nice park nearby for a stroll. Nice and spacious lobby area.
Stayed in April 2024
Reviewed: 14 April 2024
Gary
United KingdomCar park is very tight to get in and out of! Watch your wheels!
Great hotel, very friendly staff, fantastic room, comfy bed, great location.
Stayed in April 2024
Reviewed: 12 April 2024
Julie
United Kingdom1. The first room I was allocated in the afternoon was nice but the problem was the air conditioning didn’t work. It was one of those rare hot days in Frankfurt which I purposely booked this hotel with A/C. Went downstairs for help, HOWEVER, the Chinese female staff who was arrogant told me and the manager Boris that she thinks the room has no issue, BUT later when me and Boris the manager went up to check and clearly Manager witnessed the issue and confirmed the room is very warm as sauna. In that moment itself can prove how unprofessional and arrogant that Chinese female staff is! Also while I said I needed to open the door and stood at the alley way coz I couldn’t stand the sauna heat in the room, she was rudely told me to shut the door not let other guest to see us(?!) why she’s talking like someone demanding I , the guest, what to do, when she is the staff who support to help me with kindness? She is very odd and overall I don’t trust her at all. 2. Another issue I didn’t like about the hotel is it’s surrounding and very close to other buildings windows. I could easily see other human from my windows so I feel uncomfortable they could see me as well.
Full credit to Boris ,the evening manager , he helped the issues I encountered during my stay, went above and beyond when other staff failed me with poor judgment and solving problems issue (that I would mention at the dislike section). I’m really glad Boris was there who I could trust with great English speaking skills. Overall, he is the best hotel manager I’ve met in very long time. Kind, willing to help.
Stayed in April 2024
Reviewed: 9 April 2024
Belay
Germanythe parking garage
it's clean and comfortable
Stayed in April 2024
Reviewed: 8 April 2024
Patrickjoel1987
GermanyNothing
Clean, modern, well located, garage for a car and friendly staff.
Stayed in February 2024
Reviewed: 7 April 2024
Habiba
Azerbaijanlocation, staff, cleaning
Stayed in April 2024
Reviewed: 31 March 2024
Akshara
GermanyVery good location. Close to tram stop. Safe for solo travellers.
Stayed in March 2024
Reviewed: 29 March 2024
Marcin
GermanyOne of the best hotels, everything was perfect, stuff, super friendly !!!!!!!!!
Stayed in March 2024
Reviewed: 25 March 2024
Juan
SpainLocation was good, a short walk or tram ride from the cnetral station and headed in the directions away from the craziness of Frankfurt. However not a lot going on around the hotel. Very few restaurant options nearby at least easily spotted.
A great fit for business travel. Comfortable rooms well equipped, helpful staff and ample check-in and check-out hours. One of my top choices for a hotel stay on a budget.
Stayed in March 2024
Reviewed: 24 March 2024
Hakobyan
GermanyThe room was clean and comfortable, location was good - central yet far enough from the notorious areas. Check-in was quick and easy. I liked that the checkout was at 12 and not 11 as I very much needed that extra hour of sleep.
Stayed in March 2024
Reviewed: 24 March 2024
Claire
GermanyStaff member was also uncertain how many rooms we had booked which confused the check-in process a bit. Could have also used a more explicit statement of breakfast times and checkout during check-in. I felt I had to search bit for these (before finally finding them on the piece of card that held my room key)
Lovely staff, huge room, very clean. Good breakfast times
Stayed in March 2024
Reviewed: 23 March 2024
Mohammad
NetherlandsYou get what you pay for
Stayed in February 2024
Reviewed: 9 March 2024
Po0_0chen
AustraliaStaff were very helpful and friendly. Room was clean. I checked out early and they refunded me the remaining days.
Stayed in March 2024
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