Food and service was excellent

Stayed in April 2024

Quality and friendlyness of the staff was amazing. Everything is luxury and history. Love the place.

Stayed in April 2024

The cold tap in my sister’s shower didn’t work, so she couldn’t have a shower (she should have reported this earlier)

Very luxurious and well appointed throughout. Fantastic level of service

Stayed in March 2024

One minor minus => room door key system frankly speaking not fully reliable/ a bit outdated

The Best Hotel In Germany I have ever stayed, far better than eg HH Atlantic or HH Reichshof, also definitely much nicer than eg Berlin Adlon. I was for 17th time in HH and first time stayed there. Promised myslef to come back. Definitely I may recommend it as I tend to spend good 1m each year in various hotels across different countries and my stay in HVJ absolutely belonged to the most spledid ones:)

Stayed in March 2024

Nothing comes to mind.

Staff attentiveness - attention to detail and the high standard maintained throughout- The Grill restaurant produced a delicious meal - I would without hesitation recommend this hotel.

Stayed in March 2024

A little expensive compared to other 5 star hotels, a swimming pool would've been nice. We had an issue with the heater and wanted to turn it off but had to wait for 2 days cause it needed a technicial to do that and there was none during the weekend. I needed to go outside for a smoke from time to time and the room key was huge and heavy to carry but wasn't worth leaving at it at the reception for 5 minutes everytime. Despite that, we had a wonderful time and would go back again.

Location is perfect, staff were amazing, housekeeping was spot on.

Stayed in January 2024

Gorgeous grand old hotel. Exceptional service. Such a lovely experience.

Stayed in December 2023

The master room switch... that diabolical invention... if your spouse uses it to turn off the lights in the room before sleeping, (as I couldn't think of any other way than switching each light off individually, and who does that these days?) a trip to the bathroom at night becomes an adventure... and not a good one... Alternatively, one could use "The Devil's Switch" to turn the lights back on, if only it wouldn't engulf the room in one giant super-nova, blinding everybody for next 4 minutes, whilst having to listen to once screaming banshee of a wife uttering profanities and curses in ones direction... Exchange the master switch please... or set it up that the individual lights can still be operated. In the bathroom for instance?

Such an iconic place to be... beautifully decorated for Christmas, most outstanding cuisine and bar, immeculate rooms and service. Great shower, supercomfy bed. Fantastic staff, on all levels. Happy to come back.

Stayed in December 2023

We gave a deposit using password which is ok but they charged more than deposit without asking to us. It is both illegal and untrustable because they did not solve it as they told so. The same problem happened two times same problem respectively First day this happened they say we are sorry, the system does it automatically and we will solve it. But second day it happened again and they said the same stuff again. Also they still did not solve it yet. Please be careful

Place and restaurants

Stayed in January 2024

The breakfast was good the location is good andthe restaurants at the hotel were very good

Stayed in October 2023

Everything

Stayed in October 2023

Nothing

The service and the politeness of all the employees. There is still an old fashioned attitude about the hotel which is very refreshing

Stayed in November 2023

Amazing hotel with fabulous staff. Perfect local.

Stayed in October 2023

the location, as we could reach all destinations in Hamburg with U Bahn and Bus. Also the Reception with help, complicated payment arrangements with foreign currency etc. Room always in excellent condition. And your top floor sun deck for afternoon tea and snacks, as well as your food seating arrangement outside along the Binnen Alster.

Stayed in September 2023

They need to modernize and upgrade their phone and TV. We couldn’t watch anything on TV most channels are in Dutch and we couldn’t log in to our Netflix or Apple TV as the TV is not a smart tv that was a bit disappointing considering the hotel being a high end hotel.

The hotel was very elegant and classy and the rooms were really clean and tidy. The staff were really friendly and helpful. The location of the hotel is really good very well situated and close to restaurants and shopping area

Stayed in September 2023

Truly exceptional hotel. Very luxurious. Caring staff focused on details.

Stayed in September 2023

Always a pleasure to stay in this remarkable hotel

Stayed in June 2023

Best hotel in Hamburg

Stayed in September 2023

Checking out time too early

The traditional features were the reason I came about

Stayed in August 2023

Very old hotel. Small rooms and toilets . Outdated furniture.

Location looking over the lake and fountain and close proximity to shopping streets. Warm welcome from the hotel.

Stayed in July 2023

The beds were not that Comfortable obviously you can’t expect an Hotel Bed to be the same Comfortness as in your House but they truly could have been a lil softer!

Service Was GREATT we truly enjoyed our stay!

Stayed in July 2023

All good, will return.

Stayed in July 2023

Nothing

Very very good service

Stayed in July 2023

Air-conditioning was not great and seemed to be set to turn off in the middle of the night.

Hotel location is perfect for exploring city. Property has lots of F&B outlets and staff were great.

Stayed in July 2023