23 Heidelberger Straße Refugium de Luxe, Buchforst, 51065 Cologne, Germany
#137 of 237 hotels in Cologne
Guests' ChoiceBased on 94 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
7.6
Facilities
8.1
Staff
7.7
Value for money
7.7
Free WiFi
6.8
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End of dialog contentReviewed: 8 January 2024
Hanasa
Netherlandsvery cozy
Stayed in December 2023
Reviewed: 30 December 2023
Obrayn
ItalyNo parking nearby, i got lucky to find a place but if you are unlucky it can be a huge problem. NO ELEVATOR, was not easy to climb to 3rd floor with a child and bags. No physical lock existing on the door - anyone with the code could enter the apartment, didnt feel safe. The owners didnt make the sofa bed even though it was known that we would be 3 ppl. Luckily that sheets and covers were available. Owners did not comunicate in English even though I asked. Not nice.
Clean house, complete in amenities. Has kitchen, nice bathroom and good bed. Heating worked well. Easy to find and access with a code.
Stayed in December 2023
Reviewed: 18 October 2023
Kateryna
UkraineNo Wi-Fi, a bit far from the city center
A nice bed linen, a balcony and we a sound isolation
Stayed in October 2023
Reviewed: 17 October 2023
Zanda
LatviaSinthetic pillow!
Simply self check inn! Quiet neibourhood!
Stayed in October 2023
Reviewed: 12 October 2023
Liam
United KingdomMinimal amount of shower gel/ shampoo was provided and there wasn’t an iron for clothes.
The property was comfortable and clean and was overall good for what we wanted. You enter the building and apartment by using a code so no need to carry a key around that could be lost.
Stayed in October 2023
Reviewed: 10 September 2023
Marek
SlovakiaWifi not working, room very small, no table or sitting area. Only bed and bathroom. No lift in the building. Parking only at the street, first come, first served. No reception. No shower gel, only hand soap.
Comfortable bed, nice and spacious shower, modern furniture. Location close to Messe. Nespresso machine in the room. Quiet apartment with view into yard. Automated check in with code instead of keys.
Stayed in September 2023
Reviewed: 13 August 2023
Qifeng
NetherlandsA bit of the town and NO INTERNET!!
Room is small but comfy, like the small balcony
Stayed in August 2023
Reviewed: 4 July 2023
Tobias
DenmarkVery small room. No desk/table. WiFi not working.
Great communication and code system to get access. Comfortable bed. Nice bathroom. Very clean. Only two tram stops to the exhibition center.
Stayed in June 2023
Reviewed: 5 June 2023
Sarah
Germanythe room was smaller than expected and access is only via staircase.
the balcony is a nice size and the bed is SO comfortable.
Stayed in June 2023
Reviewed: 30 April 2023
Pavlina
BulgariaComfortable bed, clean premises, good coffee machine, excellent location near the public transport, lack of receptionist.
Stayed in April 2023
Reviewed: 13 April 2023
Lea
Germanyno information desk
its clean
Stayed in April 2023
Reviewed: 5 April 2023
Saniia
Ukraineit’s was very cold at night, no kettle
design, cleaning
Stayed in March 2023
Reviewed: 23 March 2023
Andrew
United KingdomWiFi not working and could not be rectified prior to leaving the next day.
Very clean and convenient location.
Stayed in March 2023
Reviewed: 22 March 2023
Siddhartha
IndiaNo Lift
location, balcony, beautiful room. Quite neighbourhood and Restaurant just below the apartment
Stayed in March 2023
Reviewed: 22 February 2023
Herbert
United KingdomNo lift. Useable area of apartment less than the 60sq.m. quoted.
Nice clean and newly built apartment. Several flights of stairs to 4th floor. No lift available. Location excellent, about 20 min walk to Dom. Tram stop right outside apartments. €3.20 to city centre.
Stayed in February 2023
Reviewed: 18 February 2023
Hazel
United Kingdomthe coffee machine leaked , not enough sugars or milks and no bath .
cleanliness , proximity to public transport
Stayed in February 2023
Reviewed: 7 January 2023
Claudia
GermanyCheck out at 10:00
Bed extremely comfortable
Stayed in January 2023
Reviewed: 11 December 2022
David
LuxembourgCold —> heater didnt seem to work properly No duvets covers for sofa bed sofa bed little uncomfortable
Great overall space Very bright coffee machine comfortable double bed
Stayed in December 2022
Reviewed: 6 December 2022
Chrisale
United KingdomCheck out time is too early. We stayed for 2 nights and after the first night our door was opened at 9.50 without knocking while we were sleeping as there are no locks from the inside. The room was made for just 1 person (1 cup, 1 bath towel) they brought an extra towel the day after.
The room was stunning and the bed very comfortable! Hotel was close to 2 main transport locations. Very easy to get to the center
Stayed in December 2022
Reviewed: 20 July 2022
Hussam
United KingdomIt was hot that day but unfortunately the property didn't had any fan or AC. No lift to the third floor.
Clean and tidy and good location
Stayed in July 2022
Reviewed: 8 June 2022
Yana
UkraineRelaxed atmosphere, nice balcony, feels cozy and comfortable, good location.
Stayed in June 2022
Reviewed: 28 May 2022
Jana
NetherlandsThe only negative were the pillows
The apartment is beautifully designed. It was very clean and had everything we needed. On top of that it is perfectly located, right across a tram station.
Stayed in May 2022
Reviewed: 11 May 2022
Gabettac
FranceNobody was there to greet me I had to find the access code in one of the emails sent via the booking system. Although, I prefer appartement to hotels, I want to share that in this case is a bit extreme because you are on your own. Nobody to look after you.
I hate hotels and this is an appartement. No staff, no reception, you just enter a code on the door and you gain access to the building then you need to walk the stairs to the first floor where you enter a code again and then a final door to get to your room / Appartment / studio
Stayed in May 2022
Reviewed: 30 March 2022
B
BelgiumGood bed, but the room is very small (only one big bed and no place)
Stayed in March 2022
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