Stiftstrasse 43, Frankfurt City Centre (Old Town), 60313 Frankfurt/Main, Germany
#107 of 242 hotels in Frankfurt/Main
Guests' ChoiceBased on 898 hotel reviews
8.0Cleanliness
8.4
Comfort
8.6
Location
9.4
Facilities
8.3
Staff
8.1
Value for money
7.7
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 May 2024
Julienne
United StatesI think the room is ok ... not the best but not bad .... good enough for an overnight stay.
very accessible and friendly staff.
Stayed in May 2024
Reviewed: 23 May 2024
Karl
South AfricaCarolina at reception was very helpful, excellent service. Location is great and rooms are nice and big.
Stayed in May 2024
Reviewed: 13 May 2024
Talita
BrazilThe breakfast was a bit disorganized. There's not enough space for guests on weekends and the offer of food was affected by that.
The room is very spacious, modern and comfortable. The location is superb, the city Centre is within walking distance, yet the hotel is silent.
Stayed in May 2024
Reviewed: 11 May 2024
Steffen
RussiaThe way how was solve the problems. Also the personal was always ready to help by any question.
The breakfurst could be a bit better. It means to change every 3 days the goods, this would be fine, i stay 5 days, and it was always the same product. This would be help that customer will be more satisfied.
Stayed in May 2024
Reviewed: 10 May 2024
Ylva
SwedenVery nice breakfast, large room, nice area with many restaurants. How ever it was a long way to walk from the railway station with luggage- but it was worth while 👍
Stayed in May 2024
Reviewed: 8 May 2024
Safaa
KuwaitBest location
Stayed in April 2024
Reviewed: 7 May 2024
Tero
FinlandN/A
Location is excellent, room was clean and good, breakfast was also good and sufficient.
Stayed in May 2024
Reviewed: 1 May 2024
Yigal
IsraelThe location was superb, the staff of the hotel was nice and helpful. The room was comfy and nice. We had a great stay. Just for family with kids - there are no connecting door, but we good to room one Infront of the other, staff of the hotel did everything they can to help.
Stayed in March 2024
Reviewed: 28 April 2024
Emrah
TurkeyReceptionist “Carolina” who welcomed us at the reception, was very helpful to us. We also liked free coffee and tea at the reception.
Stayed in April 2024
Reviewed: 10 April 2024
Forrester
NetherlandsThe breakfast location felt a little cramped when it was busy, so we were squeezing around people to sort breakfast out
The apartment style suite was a perfect for a few days of stay as we could use the mini-kitchen to prep some meals, and we had space for the whole family (4) to lounge around in the room without being on top of each oother
Stayed in April 2024
Reviewed: 8 April 2024
Dick
NetherlandsIt was told there was a charger for electrical car. All chargers in the parking garage were reserved for a company nearby . So there were no chargers. This was disappointing .
Location
Stayed in April 2024
Reviewed: 31 March 2024
Tony
AustraliaThe luggage service was DIY and the door was unlocked away from the reception. Most staffs we dealt with were welcoming and friendly, it would have been great if the staff when we picked our luggages could have shown the same attitude. The breakfast use the lounge sitting area and can be chaotic during peak hours.
Location was fantastic, right in the city centre close to station, shopping, restaurants. Room was modern and clean. Good breakfast with tea and coffee available all day in the lounge. Washing facilities also available.
Stayed in March 2024
Reviewed: 23 March 2024
Munirih
PeruWe had a probleem with the taxi service at the hotel (we understand that the taxi driver was not from the hotel itself). We agreed on a specifiec time, the driver came very late and we almost missed our bus back home. Apart from that we ddin't have any bad experience there.
Nice location with good restaurants near by and supermarkets. Our room was cozy and clean. We enjoy our breakfast next morning. The common areas were confortable and usefull.
Stayed in February 2024
Reviewed: 14 March 2024
Victoria
GermanyComfortable bed, large bathroom, quiet and central location
Stayed in March 2024
Reviewed: 9 March 2024
Maria
United Kingdomthe late pm or evening staff was not friendly at all and not very pleasant attitude but the staff when we checked in was absolutely amazing and professional and friendly.
location and cleanliness
Stayed in February 2024
Reviewed: 3 March 2024
Ramiya
IraqLocation & Breakfast & Clean
Stayed in February 2024
Reviewed: 8 February 2024
Tarek
EgyptNothing
The location is EXCELLENT, near to shopping and local train.
Stayed in February 2024
Reviewed: 3 February 2024
Mukesh
IndiaEven after sending a message on booking. com that we will be arriving the next day. I had to wait for an hour to get the room
Location
Stayed in January 2024
Reviewed: 27 January 2024
Peter
NetherlandsIt lacks atmosphere, it lacks character and it does not feel very warm. This hotel is most of all designed to make money.
This hotel is most of all… efficient. Many rooms, many guests, limited staff, limited space. The reception is run by young, unexperienced staff. Just one person for all guests. No problem, they speak proper English, they are efficient and correct. But it is not what I would call ‘warm hospitality’. A bit robotic. Rooms are new, clean, quiet and comfortable. Breakfast is okay, fully self service obviously, coffee quality is below nowadays standards, orange juice is automated (mixing water with sirops), not fresh. Location is convenient in the middle of the city centre. Parking in the garage is easy, plenty of space and close by, however very expensive.
Stayed in January 2024
Reviewed: 23 January 2024
Nawal
KuwaitNothing
Everything except that there is no bathrobe
Stayed in January 2024
Reviewed: 15 January 2024
Bruno
BrazilI have'nt felt as a Mariot guest. At the reception very unfriendly recepcionist and "here's your keys, have a nice stay".
Excellent location, very close to the Christmas Markets and other touristic spots.
Stayed in December 2023
Reviewed: 10 January 2024
Nicholas
MaltaHotel staff where very very accommodating and helpful. Rooms are big and comfortable. Breakfast was spot on.
Stayed in January 2024
Reviewed: 8 January 2024
Kashish
IndiaThe breakfast spread.
Central location; close to christmas markets.
Stayed in December 2023
Reviewed: 5 January 2024
Rashika
IndiaThe room looks bigger in the picture The breakfast can be better as it was very basic
The location was very good very close to the metro too . Close to the attractions and shopping street Mr chetan who did our checkin was very efficient and catered to all our requests .
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content