Hermann-Buck-Weg 5, 22309 Hamburg, Germany
Based on 163 hotel reviews
7.6Cleanliness
8.3
Comfort
7.8
Location
7.3
Facilities
7.6
Staff
9.0
Value for money
7.9
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 June 2023
Didou1996
GermanyI generally don't like shared bathrooms .
The rooms were cosy and clean, we were on a family trip so we didn't have high expectations for the price we paid.
Stayed in April 2023
Reviewed: 15 June 2023
Nico
GermanyMany rooms have shared bathrooms (make sure to check when booking), you'll have to pay a premium for a larger room with it's own bathroom and even then, it'll be pretty small. Breakfast was okay, pretty standard for mid tier German hotels - buns (oven ones, not fresh from the baker's) with a selection of spreads and cold cuts, teas and coffees and some veggies. I would say the experience is slightly overpriced, but so are many hotels especially in Hamburg.
Quaint little hotel that's somewhat out-of-the-way of all the hustle and bustle of Hamburg. Easy to get to and there's some free parking available. The rooms are servicable and the beds are comfortable. Most importantly, they were clean. The staff was friendly and helpful. At ~27° outside, the room was cool enough thanks to big, dark curtains (no aircon available).
Stayed in June 2023
Reviewed: 18 April 2023
Krasimir
BulgariaShared bathroom.
Pillow
Stayed in April 2023
Reviewed: 26 March 2023
Valentine
United StatesThe walls were a bit thin and it was easy to hear people. That also made my wife and I a bit nervous about making any noise in the evenings too.
The staff was fantastic! They were very helpful and super friendly.
Stayed in March 2023
Reviewed: 5 February 2023
Rusi
AlbaniaThe room was very clean and warm. The staff was very nice and friendly.
Stayed in January 2023
Reviewed: 4 February 2023
David
United KingdomVery clean, helpful staff
Stayed in January 2023
Reviewed: 29 January 2023
David
Germanyvery small bathroom without windows
Family rooms available
Stayed in January 2023
Reviewed: 16 January 2023
Babacara
DenmarkThere were no croissants for the breakfast
The staff and the room
Stayed in January 2023
Reviewed: 3 January 2023
Shalil
FranceGreat staff
Stayed in December 2022
Reviewed: 29 November 2022
Snur
Thailandthe staff were helpfull
Stayed in November 2022
Reviewed: 23 November 2022
Ali
Pakistancommunication
Stayed in November 2022
Reviewed: 14 November 2022
Optyczna
PolandNice, clean rooms, exceptional stuff and tasty breakfast
Stayed in November 2022
Reviewed: 7 November 2022
Арсений
PolandLocation is not ideal if you planning to use public transport.
Room was tidy, staff was friendly.
Stayed in November 2022
Reviewed: 31 October 2022
Petra
United Kingdomhad to go outside from reception to room
cleanliness and breakfast both excellent
Stayed in October 2022
Reviewed: 25 October 2022
Uma
GermanyThe shower in Dusche was broken. This must be fixed.
The room was very perfectly planned with space to move around. It was cleaned every day. There were no noises around so we had a good night sleep.
Stayed in October 2022
Reviewed: 17 October 2022
Cai
Netherlandsthe ventilation condition in the room is not good.
breakfast is included
Stayed in July 2022
Reviewed: 3 October 2022
Karina
GermanyThe location is not the greatest. It's about 20-30min train ride from the center and an additional 10-15 min walk.
The staff who attended us was very kind, helpful and friendly. We arrived very late but had no problem getting in to our room. Very satisfied!
Stayed in August 2022
Reviewed: 1 October 2022
Saeed
Saudi Arabiaonly 50 % of the window in my room had a curtain. please make full curtains on windows to block lights if needed. They need to make some simple sitting fixtures outside for guests to stay outdoor, specially they have the space.
All the staff , car parking, Availability of tea and coffee facilities in the room
Stayed in September 2022
Reviewed: 21 September 2022
Luca
GermanyRoom (e.g. lighting below bed)
Stayed in September 2022
Reviewed: 9 September 2022
Florian
TaiwanThe location inside an industrial area is not attractive to walk around. You need your own transport.
The breakfast and cleanness was really good. The room had nice facilities. Parking was fairly easy.
Stayed in September 2022
Reviewed: 9 September 2022
Zahra
Denmarkthe bed wasn’t comfortable
Stayed in September 2022
Reviewed: 9 September 2022
Ivo
EstoniaPrice is too high for this quality
Quiet and safe area
Stayed in September 2022
Reviewed: 5 September 2022
Sridevi
NetherlandsThere was not enough ventilation. Could have been nicer if we get the stand by fans.
Beds were comfortable.
Stayed in July 2022
Reviewed: 22 August 2022
T
United KingdomRooms are small. We stayed on a Saturday night and paid a higher premium for this, so felt it was overpriced for our stay. The price charged in the week is much lower in comparison, and makes this hotel good value.
Rooms were clean and modern. It was lovely to be able to open the windows wide open to cool the room. Staff member on reception at check-in spoke excellent English and was very friendly. Free parking on site was a bonus.
Stayed in August 2022
Reviewed: 7 August 2022
Monawar
DenmarkEkstra charg for coffi
Stayed in August 2022
Schwerin, Germany
Monterey, USA
Vallbona de les Monges, Spain
Agra, India
Russellville, USA
Rome, Italy
Sinaia, Romania
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content