The staff at breakfast could have been nicer and more welcoming when I arrived at 10h35. They made a remark about my late (???) arrival and started to hoover already at 10h50. This should not happen in such kind of hotel.

I liked my room with its pleasant colours as well as the beautiful view from it. The pool and wellness area were very good as well as the fabulous view from the breakfast room. Breakfast was nicely varied and they serve it until 11am - wonderful!

Stayed in May 2024

They didn't have air conditioning in our room. Fortunately, it wasn't that hot yet. The key for the room is bulky and heavy. From our room, we had a view of the parking area.

The room and bathroom were both large. The location was really nice. Away from the bustle in town with a fantastic view of the Rhine River below. The castle was nice to visit during our spare time.

Stayed in May 2024

Nothing

We love the sauna!

Stayed in April 2024

Loved the view and the area as such! The hotel was kinda nda cute and noble old-fashioned in a sense, but it all worked well

Stayed in March 2024

Very old airdryer.

Amazing views.

Stayed in March 2024

The second Restaurant (Burgschänke) was closed, although I reserved a table for one evening. Because of this, we would be forced to have 2 times dinner at the Restaurant which is very expensive. We then decided to have dinner outside in town for 1 evening. When we arrived, they told me that the Burgschänke will be open for drinks as Bar, but this wasn't the case, so we had to get back to our rooms after Dinner, which was also unfortunate. The only other remark I have is that the water in the pool was quite cold. This is not typical for a Wellness Hotel.

The Hotel is on a very nice spot and it looks marvelous. The staff was very friendly and professional. The Wellness area was also very pleasing in general.

Stayed in January 2024

Superb view over the Rhine and nice Spa.

Stayed in January 2024

In the spa area more lounge chairs would be better and a room to change

Amazing views of the Rhein, wine hills and castles, spacious room. Also great food at the restsurant, small but sufficient spa facilities

Stayed in December 2023

Stairs elevator did not go to all floors

Clean and comfortable and staff was friendly

Stayed in November 2023

Accommodation was comfortable but it is not very accessible if you don't come by car - l came by train and arrived about 6pm, no taxis so had to walk and by the time I got to the hotel up a very steep hill l was sweating buckets!!! "Shuttle bus" is aimed at day visitors to the castle ruins not hotel guests

Stayed in September 2023

The price at the restaurant for food was quite high, but definitely worth it for the quality. It's quite a walk up the hill from the train station and I can't recall getting any information on a shuttle or bus even though I do believe there may have been one. That was probably my fault however, and can't say anything negative about the location when you have such a great view of the river and towns below.

The view from the room was amazing. The room was comfortable, and very clean. The staff were very friendly, the woman on reception showed me around and was able to check me in early which was a huge help. They also helped accommodate my allergies at the restaurant, which was thoughtful. The wine was magnificent.

Stayed in October 2023

Maybe have fans in the rooms.

The view was fantastic. the breakfast was great.

Stayed in September 2023

Matrress on the bed in our room was slightly malformed and due for a change.

Everything was amazing. Food in the restaurant is absolutely delicious. Staff was very friendly and professional. Location is perfect. Views are spectacular. All in all, it is a fantastic place for a couple's weekend getaway trip.

Stayed in September 2023

Appearance of the room was not like that depicted in photos. Room was bare and could use some color and decorations.

View of the Rhine River valley was superb. Our room had a balcony which was a pleasure to sit on and view the surroundings.

Stayed in September 2023

Dinner is quite expensive. We both ordered filet of beef and asked medium rare but came rather rare than medium rare. My husband’s one had to send back to cook more and still came rather rare than medium rare. In the end he gave up.

Beautiful view.

Stayed in September 2023

Tiny bathroom with phone booth shower.

Restaurant was fabulous. Great views of Rhine from many areas, just not our room.

Stayed in September 2023

Hotel: tiny bath room with tiny shower. Restaurant: service quite slow. Excellent wines and main courses, but desserts were disappointing. A bit expensive also.

Excellent location on top of a hill with marvellous views of the river Rhine.

Stayed in August 2023

No air conditioning, no floor coverings in the room, provided slippers were gigantic.

Amazing location, gorgeous views, terrific staff, super clean and well maintained.

Stayed in August 2023

Good standard of breakfast and great view from the breakfast room

Stayed in August 2023

Room (in the other building) was a bit dated but clean and nice.

Great location right next to the castle. Nice indoor swimming pool. The restaurant was good and had beautiful views.

Stayed in August 2023

The bedroom was fine but relatively ordinary compared to the restaurant and rest of the hotel. The one issue we had was it was a hot and uncomfortable night’s sleep because a plastic underlay was used on the mattress. We did comment on this at reception but was told this was necessary for hygiene. It hasn’t been the case in other hotels we’ve stayed in.

Location was stunning overlooking the Rhine and next to the castle, which is worth the admission price for a visit. An evening meal and breakfast were superb.

Stayed in August 2023

Cost Unable to book wellness services

Location and view

Stayed in July 2023

The extractor fan in our bathroom was very loud. However, that was our only criticism.

We particularly enjoyed the spa area with garden overlooking the Rhine valley. The breakfast was excellent and we were lucky to be seated right next to the window, again with superb views.

Stayed in July 2023

Only body wash was provided. No shampoo or conditioner

Very clean rooms, great breakfast, and gorgeous views

Stayed in July 2023