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Reviews of SAKS Urban Design Hotel Kaiserslautern This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Stiftsplatz 11, 67655 Kaiserslautern, Germany

#13 of 21 hotels in Kaiserslautern

Guests' Choice

Review score

Based on 337 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.2

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    Nearby bars and food. Good for friends who like to drink and have a place nearby to stay!

    Stayed in March 2024

  • Reviewed: 11 February 2024

    8.0
    It was a lovely stay, that i came back
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The thin piece of material they call a curtain covering the glass to the shower. No privacy

    I didn’t eat breakfast

    Stayed in February 2024

  • Reviewed: 8 February 2024

    7.0
    Convenient location and amenities with lots of little things to detract from your stay.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The price for the breakfast had not yet been updated online when I stayed there, so I payed more than expected. The bed I had was not in a good condition- two deep pockets where everyone else had laid, but I was a solo traveler so I kept rolling into their holes, and trying to sleep between them felt like laying on a bar. The coffee machine and kettle didn’t look so clean, so I cleaned before use. Some dusting on walls and other areas would be good. There was also clicking at the end of the day which came from the wall behind the bed- I brought it up with the front desk and it seems like it is a normal thing in all of their rooms because of the design with the heated plastic that is then cooling and warping. This made it difficult to sleep. In the middle of the night, sirens also went off a couple nights at Rewe, which woke me up. Car alarms on other nights also went off. The tile floor section with the bathroom was cold. I was told bathrobes were provided at the Sauna but none were there when I arrived, only towels, so this was another delay. The Sauna showers were really out of shape- spigots not working, water coming out of the side of the ceiling rather than the rainshower metal sheet, and I suppose lots of poor ventilation and water damage means paint peeling and general disrepair. The outside area where you can quickly cool off between sauna sessions smelled terribly and was clearly a favorite place for the pigeons. Would be nice to be able to screen mirror our devices onto the tv.

    Good location, liked that there was a Sauna (thought it was not on when I went to use it and then I had to wait for someone to turn it on and warm up, which didn’t fit well in my schedule sadly). The breakfast was good. Glad there was parking onsite and it was across a pavilion from Rewe. Love having a nespresso and a kettle in my rooms.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    9.0
    Would stay there again
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night

    Very slow elevator

    Most excellent b'fast! Great soundproofing - they were setting up a market on the square at 3am and with the door/window open it was a racket but with the door/window closed I could not hear a thing.

    Stayed in January 2024

  • Reviewed: 1 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night

    I came late during the night. It was not clearly marked how to enter hotel, where to enter parking and I had to make some investigation in the middle of the night to discover all this. Also door to enter hotel were locked and not marked as a hotel entrance. Some lady opened a door but was suspicious am I guest or not. So, all in all it was a bit confusing but at the end everything went fine.

    Stayed in October 2023

  • Reviewed: 14 October 2023

    8.0
    Bathtub is rly pretty
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Employees are weird af

    The bathtub

    Stayed in October 2023

  • Reviewed: 6 October 2023

    7.0
    Nice stay for one night.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    This property could use a little sprucing up. Carpets in rooms are worn & in need of cleaning. No bathrobes in rooms for the spa. No drinking water in spa. Everything just looks a little tired & shabby.

    Lovely spa.

    Stayed in September 2023

  • Reviewed: 28 September 2023

    7.0
    Great Location for Work Travel
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    Desk staff should smile more, not as friendly or welcoming. No english speaking channels available such as BBC.

    Location is perfect for walking to my office. Manager (Paula) assisted me with airport transportation which was wonderful.

    Stayed in September 2023

  • Reviewed: 22 August 2023

    7.0
    Good location, comfortable room
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The AC was too strong. Even when I turned it down to 26 degrees, the room still felt cold. Reception was rarely at the front desk, had to wait for 10-15 minutes every time

    It was centrally located and easy to walk around.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    9.0
    Will be coming back, overall experience is excellent.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The use of carpet!! To help with allergies and oder (there was none) issues eliminating this would help.

    The locations but overall experience was very pleasant.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Carpets not very clean

    Very friendly staff at reception

    Stayed in July 2023

  • Reviewed: 11 July 2023

    7.0
    Convenient Hotel for Working in Kaiserslautern
    • Business trip
    • Group
    • Junior Suite
    • Stayed 1 night

    Only one english speaking channel on tv. Front desk upgraded my staff member's room for free in front of me. As the supervisor, it was annoying.

    Air conditioning was good!

    Stayed in June 2023

  • Reviewed: 11 July 2023

    7.0
    It was good, but there is some staf to improve.
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 3 nights

    No free parking, it is uncomfortable to search for parking.

    Location, design of hotel/rooms.

    Stayed in June 2023

  • Reviewed: 3 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    No refrigerator is in the room

    Did not have breakfast

    Stayed in July 2023

  • Reviewed: 6 June 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Staff was amazing best hospitality from Mohammad

    Stayed in June 2023

  • Reviewed: 3 June 2023

    8.0
    Excellent Hotel. Don't miss the spa area.
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    Small things. Some cracks in the room. And no towel rail in the bathroom to hang up the towel.

    Very nice hotel, clean rooms and excellent spa. Staff was super friendly.

    Stayed in June 2023

  • Reviewed: 24 May 2023

    9.0
    See above
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    See above. Air conditioning was out.

    Everything was excellent except that the air conditioning was not working and a couple days were quite warm. I will be back for sure. The staff are extremely friendly and helpful! Location is excellent near many restaurants and shopping.

    Stayed in May 2023

  • Reviewed: 21 May 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The carpets in the lobby are quite old and need replaced.

    Stayed in May 2023

  • Reviewed: 15 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The shower was just a shower head with no wall mount. Also, it was not enclosed, so you get cold while trying to shower.

    The atmosphere was wonderful. The bed was extremely comfortable. The staff was very friendly and helpful.

    Stayed in April 2023

  • Reviewed: 14 May 2023

    9.0
    Great location for a comfortable sleep!
    • Business trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    We brought our own small fans because (like most European hotels) the room was a bit stuffy. Opening a window lets in too much street noise. Our own fans made it perfect!

    Very comfortable bed. The room was nicely organized and provided all amenities that we wanted or needed. Very good downtown location and easy parking made it perfect for our evening!

    Stayed in April 2023

  • Reviewed: 10 May 2023

    9.0
    Top hotel, facilities and location. It would have been flawless, if parking would be included.
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    Parking is only partially discounted.

    Stayed in May 2023

  • Reviewed: 18 April 2023

    8.0
    Great staff and facilities but not good for those following a plant based lifestyles.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    As a vegan there was absolutely nothing for me to eat and 15 euro is too much to pay for chia pudding and a peanut butter and jelly sandwich for breakfast. The dinner staff didn't know of vegan options but did try to accommodate or understand. This is not very appealing for a modern hotel.

    The hotel and staff were absolutely wonderful and always very friendly and accommodating. Great customer service.

    Stayed in April 2023

  • Reviewed: 28 March 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 2 nights

    I tried to cancel the second night of the reservation (made via booking.com) and have not heard back ...

    Stayed in March 2023

  • Reviewed: 9 March 2023

    9.0
    Better than expected
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    WIFI in my room was quiet poor but manageable.

    Room Design and General appearance of the hotel. Staff were very helpful and polite

    Stayed in February 2023

Showing 1 – 25

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