Stiftsplatz 11, 67655 Kaiserslautern, Germany
#13 of 21 hotels in Kaiserslautern
Guests' ChoiceBased on 337 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.2
Facilities
8.4
Staff
8.6
Value for money
7.6
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Richard
United StatesNearby bars and food. Good for friends who like to drink and have a place nearby to stay!
Stayed in March 2024
Reviewed: 11 February 2024
Melissa
United StatesThe thin piece of material they call a curtain covering the glass to the shower. No privacy
I didn’t eat breakfast
Stayed in February 2024
Reviewed: 8 February 2024
Elizabeth
GermanyThe price for the breakfast had not yet been updated online when I stayed there, so I payed more than expected. The bed I had was not in a good condition- two deep pockets where everyone else had laid, but I was a solo traveler so I kept rolling into their holes, and trying to sleep between them felt like laying on a bar. The coffee machine and kettle didn’t look so clean, so I cleaned before use. Some dusting on walls and other areas would be good. There was also clicking at the end of the day which came from the wall behind the bed- I brought it up with the front desk and it seems like it is a normal thing in all of their rooms because of the design with the heated plastic that is then cooling and warping. This made it difficult to sleep. In the middle of the night, sirens also went off a couple nights at Rewe, which woke me up. Car alarms on other nights also went off. The tile floor section with the bathroom was cold. I was told bathrobes were provided at the Sauna but none were there when I arrived, only towels, so this was another delay. The Sauna showers were really out of shape- spigots not working, water coming out of the side of the ceiling rather than the rainshower metal sheet, and I suppose lots of poor ventilation and water damage means paint peeling and general disrepair. The outside area where you can quickly cool off between sauna sessions smelled terribly and was clearly a favorite place for the pigeons. Would be nice to be able to screen mirror our devices onto the tv.
Good location, liked that there was a Sauna (thought it was not on when I went to use it and then I had to wait for someone to turn it on and warm up, which didn’t fit well in my schedule sadly). The breakfast was good. Glad there was parking onsite and it was across a pavilion from Rewe. Love having a nespresso and a kettle in my rooms.
Stayed in January 2024
Reviewed: 8 January 2024
Mark
NetherlandsVery slow elevator
Most excellent b'fast! Great soundproofing - they were setting up a market on the square at 3am and with the door/window open it was a racket but with the door/window closed I could not hear a thing.
Stayed in January 2024
Reviewed: 1 November 2023
Nenad
SerbiaI came late during the night. It was not clearly marked how to enter hotel, where to enter parking and I had to make some investigation in the middle of the night to discover all this. Also door to enter hotel were locked and not marked as a hotel entrance. Some lady opened a door but was suspicious am I guest or not. So, all in all it was a bit confusing but at the end everything went fine.
Stayed in October 2023
Reviewed: 14 October 2023
Kalila
GermanyEmployees are weird af
The bathtub
Stayed in October 2023
Reviewed: 6 October 2023
Christine
United StatesThis property could use a little sprucing up. Carpets in rooms are worn & in need of cleaning. No bathrobes in rooms for the spa. No drinking water in spa. Everything just looks a little tired & shabby.
Lovely spa.
Stayed in September 2023
Reviewed: 28 September 2023
Nancy
United KingdomDesk staff should smile more, not as friendly or welcoming. No english speaking channels available such as BBC.
Location is perfect for walking to my office. Manager (Paula) assisted me with airport transportation which was wonderful.
Stayed in September 2023
Reviewed: 22 August 2023
Donte
BelgiumThe AC was too strong. Even when I turned it down to 26 degrees, the room still felt cold. Reception was rarely at the front desk, had to wait for 10-15 minutes every time
It was centrally located and easy to walk around.
Stayed in August 2023
Reviewed: 24 July 2023
Jacob
United StatesThe use of carpet!! To help with allergies and oder (there was none) issues eliminating this would help.
The locations but overall experience was very pleasant.
Stayed in July 2023
Reviewed: 12 July 2023
Gerarda
NetherlandsCarpets not very clean
Very friendly staff at reception
Stayed in July 2023
Reviewed: 11 July 2023
Nancy
United KingdomOnly one english speaking channel on tv. Front desk upgraded my staff member's room for free in front of me. As the supervisor, it was annoying.
Air conditioning was good!
Stayed in June 2023
Reviewed: 11 July 2023
Mihails
LatviaNo free parking, it is uncomfortable to search for parking.
Location, design of hotel/rooms.
Stayed in June 2023
Reviewed: 3 July 2023
Enjolokee
United StatesNo refrigerator is in the room
Did not have breakfast
Stayed in July 2023
Reviewed: 6 June 2023
Usman
United Arab EmiratesStaff was amazing best hospitality from Mohammad
Stayed in June 2023
Reviewed: 3 June 2023
Petrus
GermanySmall things. Some cracks in the room. And no towel rail in the bathroom to hang up the towel.
Very nice hotel, clean rooms and excellent spa. Staff was super friendly.
Stayed in June 2023
Reviewed: 24 May 2023
Hagemann
United StatesSee above. Air conditioning was out.
Everything was excellent except that the air conditioning was not working and a couple days were quite warm. I will be back for sure. The staff are extremely friendly and helpful! Location is excellent near many restaurants and shopping.
Stayed in May 2023
Reviewed: 21 May 2023
James
GermanyThe carpets in the lobby are quite old and need replaced.
Stayed in May 2023
Reviewed: 15 May 2023
Paul
United StatesThe shower was just a shower head with no wall mount. Also, it was not enclosed, so you get cold while trying to shower.
The atmosphere was wonderful. The bed was extremely comfortable. The staff was very friendly and helpful.
Stayed in April 2023
Reviewed: 14 May 2023
Lisa
GermanyWe brought our own small fans because (like most European hotels) the room was a bit stuffy. Opening a window lets in too much street noise. Our own fans made it perfect!
Very comfortable bed. The room was nicely organized and provided all amenities that we wanted or needed. Very good downtown location and easy parking made it perfect for our evening!
Stayed in April 2023
Reviewed: 10 May 2023
Chrisjipa
United StatesParking is only partially discounted.
Stayed in May 2023
Reviewed: 18 April 2023
Jacqueline
United Arab EmiratesAs a vegan there was absolutely nothing for me to eat and 15 euro is too much to pay for chia pudding and a peanut butter and jelly sandwich for breakfast. The dinner staff didn't know of vegan options but did try to accommodate or understand. This is not very appealing for a modern hotel.
The hotel and staff were absolutely wonderful and always very friendly and accommodating. Great customer service.
Stayed in April 2023
Reviewed: 28 March 2023
Gallagher
United KingdomI tried to cancel the second night of the reservation (made via booking.com) and have not heard back ...
Stayed in March 2023
Reviewed: 9 March 2023
Paul
United KingdomWIFI in my room was quiet poor but manageable.
Room Design and General appearance of the hotel. Staff were very helpful and polite
Stayed in February 2023
Meaux, France
New Delhi, India
Barr, France
Wrocław, Poland
Munnar, India
Grasberg, Germany
Plakias, Greece
Arroyo Seco, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content