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  5. Reviews of Hotel Santo

Reviews of Hotel Santo This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Dagobertstr. 22-26, Altstadt-Nord, 50668 Cologne, Germany

#49 of 238 hotels in Cologne

Guests' Choice

Review score

Based on 687 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 29 April 2024

    7.0
    Within walking distance of train station and cathedral
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed was 2 singles pushed together to make a single - avoid the gap! One chair positioned under wall fridge, so not the most convenient place to sit and not a lot of room for manoeuvre...

    Friendly breakfast staff and great food!

    Stayed in April 2024

  • Reviewed: 27 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    Even a bottle of water in the room is chargeable. Also, the breakfast room is quite small compared to the number of hotel guests.

    It was good overall. The location is within walking distance of the central station.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Clean, comfortable and convenient.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to not like

    Pefectly located in the centre of Cologne. A short walk to the central train station and Cathedral. Comfortable beds. Friendly staff, spoke fluent English and an excellent breakfast.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The mattess was too hard

    Beakfast was very toasty and varied

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    Best choice so far for short visit to Köln
    • Business trip
    • Group
    • Single Room
    • Stayed 1 night

    Walking distance to the city center. Parking garage just next to the hotel. Excellent breakfast!

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Parking garage was confusing at first. No clear entry way to/ from hotel and no good explanation of how parking worked until talking to front desk

    Breakfast was good, large selection. Bathroom was clean and generous. Bedroom was moderate size and very updated.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    A good hotel in a convenient location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bottle of water in the room in arrival should be complementary. This would create a better impression and would cost little - a small price for a big return! Payment on arrival should be optional. We felt the receptionist on duty when we arrived was rather money grabbing in his attitude.

    Convenient for station and city centre. Great breakfast included in price. Big bathroom with good shower. Comfortable room.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    No tea making facilities in a room.

    Good location, easy to access from the train station. Friendly staff. Exceptional breakfast, great choice of meals.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is perfect... 5 min walking distance to the train station and to shopping areas Staff are very helpful and friendly 🥰

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Nice location near the river and not a bad walk from the train station and sights.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The breakfast was a wonderful buffet with something for everyone...fruits, cheeses, eggs, yogurts, etc.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Good, clean central hotel..
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning kept switching off

    Clean, quiet, pretty central

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location was good staff were helpful

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Double bed was two single beds pushed together with separate quilts, no tea, only coffee

    Very clean, fantastic breakfast, brilliant staff, good location

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Well located hotel with friendly staff and excellent breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The double bed was two singles pushed together. For the price of the stay, I would have expected the water in the room to be complimentary.

    The hostel was well located. Staff were very friendly and the breakfast was excellent.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Excellent in every way and the experience was enhanced by good weather.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No english chanels on Tv and no Tea making facilities as we english enjoy our morning cuppa. Minor points and would not stop us coming back.

    Breakfast was exceptional with excellent courteous staff. Location was excellent for our needs. The young man with glasses on reception is a fantastic asset for this hotel. He was brilliant nothing was too much trouble and he was always enthusastic in his work.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Guests from the room beside us are too loud. But I think the rooms are sound proof enough.. they are just too loud.

    Very good Breakfast, near to Hauptbahnhof

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Service and hotel excellent
    • Business trip
    • Group
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Buffet breakfast hot food was warm not hot

    Stayed in April 2024

  • Reviewed: 31 March 2024

    9.0
    Fantastic location, staff and service
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Buffet options were okay but not good enough.

    The staff is friendly and supportive.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    9.0
    Enjoyable stay in Cologne
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The only thing that we didn’t particularly like was the use of single beds and duvets, not a big deal but worth noting.

    Staff were very good at both reception and at breakfast, they were friendly and professional in all our dealings with them. The breakfast choices were very good. Location was good for access to trains and for the river.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is located in a quiet area, close to the Cologne cathedral and city center. We slept very well there. Breakfast was tasty, there was a good choice of meals. The hotel staff was nice and helpful.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The only minor criticism was the limited range of TV channels available, unusual for a hotel of this class.

    Quiet location away from the bustle of the city but a short walk away from the central station. The bedroom and the bathroom were spacious and there was good storage space for clothes and luggage. The breakfast was excellent with plenty of options to suit a range of dietary requirements.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Too soft pillow

    Great Breakfast, location and staff

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    Friendly Service and good value to the price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We didn't enjoy room itself. The set of equipment makes usage quite difficult and double bed consists two separate which unfortunately sometimes separate from each other :( Additionally there is no nice facilities like complementary water or tea in the room, which I would assume as a standard for such hotel.

    We enjoyed the stay and appreciate a Service. Personnel is very friendly and build exceptionally nice atmosphere for all the Guests. Hotel is clean and breakfast was really tasty with super long availability.

    Stayed in February 2024

  • Reviewed: 9 March 2024

    8.0
    Good for a weekend
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit expensive

    Breakfast very good Staff very nice and polite

    Stayed in February 2024

Showing 1 – 25

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