Alte Schloßstraße 2, 56566 Neuwied, Germany
Based on 13 hotel reviews
6.9Cleanliness
7.8
Comfort
7.3
Location
8.3
Facilities
7.2
Staff
8.3
Value for money
6.7
Free WiFi
7.5
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Showing 1 – 13
Reviewed: 5 July 2022
Sebastia
FranceWe were in the anex to the hotel, which was fine, but there was not airconditioning in the room. It was a little too warm. Bed was not so confortable with the nordic set up.
Breakfast, and location. The historical building is very nice, and being in front of the Rhin makes it very special. Nice little town.
Stayed in July 2022
Reviewed: 6 June 2022
John
IrelandUnfortunately, we were the only guests, which was a little strange.
Great big old house, overlooking the Rhine.
Stayed in May 2022
Reviewed: 24 September 2022
Leslie
SingaporeI was shocked that the reception was closed When I arrived at the hotel and had to grope around in the dark to look for help. The hotel did not bother to contact me in advance that I had to look for the reception after struggling alone in the hotel grounds to look for help which came only because of some kind supplier. I will never stay in this horrible hotel again!!
Only the breakfast was good
Stayed in August 2022
Reviewed: 9 August 2022
Kelley
United StatesIt was complicated to check in. There was a concert going on that night (which we attended) and it was unclear who worked at the hotel vs. the company facilitating the concert. We ended up talking with a hotel attendant over speakerphone using the concert coordinator's phone to obtain our login code. To be fair, this information was sent to us via booking.com, but we didn't get it and the staff on site made the check in process confusing. The room itself wasn't in the palace as we had requested, and I would have liked that to have been more clear during the booking process. The room was also very hot (no AC) and most frustratingly, the WiFi didn't work at all, and the TV services using WiFi (such as Netflix, etc.) didn't either. The shower, while very nice, gave us issue, as part of the extendable nozzle fell off during first use.
The room was nice and spacious, the beds were comfy and the bathroom was luxurious. The room was also very clean.
Stayed in August 2022
Reviewed: 4 August 2022
Jonatan
SpainThe room was full of spiders. We couldn’t open the windows during the day and the night because they were full of web spiders. We killed at least 15 huge spiders. There were also marks on the walls from previews guest that killed spiders before than us. Under the bed there were some dry spiders killed but there. There was no body to complain during the night. It has been my worst experience in a room.
Stayed in August 2022
Reviewed: 30 June 2022
Neil
United Kingdomroom was not in beautiful building. room was excessively hot & VERY uncomfortable. not together as requested with other members of our party. 150m away!!!!!!!!!!!!!!
the history
Stayed in June 2022
Reviewed: 24 June 2022
Ian
United KingdomThe description does not represent the reality. The superior rooms are in an annex and they do not serve dinner on Monday Tuesday or Wednesday although no mention was made of this at any time. Furthermore there is no decent alternative open within walking distance. we were given 2 rooms instead of one in compensation (?) and were not charged for mini bar drinks.
The building
Stayed in June 2022
Reviewed: 5 June 2022
Bertram
United KingdomWifi was signal poor. Rooms were hot in summer without air-conditioning. Breakfast was very poor. Food were not refilled in time with little service. Tables had to be shared and were not cleaned after use by previous guests. Lack of services e.g. could not borrow a corkscrew
Room looks new and renovated. It is spacious too. Parking is easy
Stayed in June 2022
Reviewed: 21 April 2022
David
United KingdomBreakfast was delicious and the service at breakfast was especially wonderful.
Stayed in April 2022
Reviewed: 14 March 2022
Daniel
GermanyLoud traffic noise, off-site room, fully lit from street Impossible to sleep
Stayed in March 2022
Reviewed: 24 August 2022
Fred
BrazilThere are no comments available for this review
Stayed in August 2022
Reviewed: 4 August 2021
Troels
DenmarkThere are no comments available for this review
Stayed in August 2021
Reviewed: 4 September 2022
Aert
NetherlandsThere are no comments available for this review
Stayed in September 2022
Showing 1 – 13
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