Not really anything to complain about, but a few disappointing details. Breakfast is good, plenty of fresh fruits and vegetables, croissants, but not extraordinary to justify the high price. Even though flaxseeds are offered, they are not ground. On Sunday almost everything in the city is closed, so make sure to enjoy the hotel to the fullest.

The location could not be better: on a quiet island, just one bridge away from buzzing down town. The hotel is huge with a subtle cruiseship theme. Soft carpets everywhere, roman room decor - all of those details attract dust, but everything is clean. For example remote control is desinfected and wrapped. Managers have very good quality control in place. You would think that perhaps employees are stressed out maintaining all of this all day, but no, they are enthuastic and friendly. Every time I am abroad, I feel vulnerable and stressed, but here i was surrounded with relaxed atmosphere. The hotel is renovated every few years so the equipment and furniture feels clean, almost new. Room had a windowed balcony with a couch, surprisingly hard but very comfortable to enjoy sunrise or chill out after busy day. Room includes nespresso machine which can make both coffee and tee (a handful of capsules are complementary). Restaurant is nice and cozy, there's a table in an open batyscaphe with round windows 🫡 Nice pool and wellness, plenty of towels, two saunas, one 65°C and wet, another 95°C and dry. There are posters explaining how to enjoy saunas, but not so much about rules. One must prepare for a possible cultural shock: Germans enjoy saunas naked, women enjoy, men enjoy, so that's a benefit. There are separate sections for lockers and showers but saunas are common areas. Sometimes a gentlemen will "guard" an entry so ladies can enjoy the fun alone. The pool is not large but not crowded either: just a few couples roaming on a weekend. Downtown is really well preserved renaissance old town with many huge churches. One day is plenty to visit all the major streets.

Stayed in March 2023

Nothing to remark on.

Great location, close to the center and walking distance to the central train station (we arrived by train). Comfortable and spacious room, maybe not luxurious but of high standard. Breakfast was very good with a good selection and high quality food and drinks. The staff was professional and friendly.

Stayed in December 2022

Good stay with excellent service quality

Stayed in January 2023

Even if the dog could stay it was a bit confusing about the regulations. We were told that the dog wasn't allowed in certain spaces which we accepted. This meant we had to go out for breakfast and it was hard to find somewhere suitable and accepting, but when we got back someone was having breakfast with their dog at the hotel which we thought was not allowed. The information given could have been a bit clearer. It is appreciated that dogs can stay in the hotel, but sometimes the practicalities are not always thought through - it is useful to have spaces for dog/pet owners to sit/eat as we cannot leave our pets alone in our rooms.

We could stay in the hotel with our dog, which is helpful as not all places accept animals.It was a nice room with a view of the water. We would stay here again.

Stayed in December 2022

the bath tank was a bit slippery

the breakfast was amazing

Stayed in October 2022

comfortable rooms, very good breakfast and friendly staff

Stayed in December 2022

The on-line checkin was useless. We had to go through ”the whole procedure” anyway at check-iin. When we thougt we “only had to pick up the keyes”, we had to fill in credentials that were submitted already.

Stayed in December 2022

bed mattresses hard and pillows so soft you needed 3 to make a ‘normal’ pillow.

location, staff, decor, cleanliness.

Stayed in December 2022

We didn't like the price of the breakfast so we went onto the island in search of a place and found a great one! Cheaper too. Not enough outlets for the computer at the desk as the lamp and coffee machine were plugged in there. Also the desk is situated so that when someone is sitting there it is hard to get past because the bed is there. The sliding door to the bathroom is not good: does not really close tightly so not much privacy.

The location is great on the other side of the River Trave from the island. A short walk away is a bridge to the island with loads of restaurants to choose from. The room was very nice and a great size. The decor was tasteful and the lighting was good. The staff were all very friendly and the little offerings of apples, water, cookies was a nice touch.

Stayed in November 2022

Nothing much really to say here.

The rooms, albeit not always very back, are very comfortable. The views out on the water in the buildings across are very soothing. The staff is kind. Everything is clean. The hotel has a nice bar that you can visit in the evening.

Stayed in October 2022

Not offering a free parking place.

Excellent location.

Stayed in November 2022

Nice location, close to the old city. Very good room - spacious, clean, everything you need.

Stayed in October 2022

Great setting near the centre, good breakfast, good parking and nice stylish bar area

Stayed in September 2022

Excellent location in Lübeck, very comfortable and sizeable room. Parking on site and my dog could stay too. The area surrounding the hotel is very dog friendly. Happy dog equals happy owner! We wouldn’t stay anywhere else.

Stayed in October 2022

Absolutely everything was exquisite. Everything.

Very atmospheric and comfortable restaurant, incl terrace. Selection, variety and quality of food for breakfast is amazing. Hotel's staff are real professionals.

Stayed in August 2022

This review has been hidden because it doesn't meet our guidelines.

Our only complaint is reservations were necessary for dinner. The hotel is understaffed and overbooked in that regard. We had to sit at the bar. That should not be the case for paying guests. It would be helpful to have room for beds being further apart.

Generally a lovely, clean location, with attentive staff and a fair price. We were given a handicapped room which has an accessible shower. Very nice. Pool was also lovely.

Stayed in August 2022

Beds could do with new mattresses soon.

Fantastic breakfast. Best I have had in a hotel in Europe in a loooong time. good parking outside and garage.

Stayed in September 2022

Easy to reach by car and good parking. Nice location at the river. Close to city, Good breakfast however expensive.

Stayed in August 2022

nothing

everything

Stayed in August 2022

Breakfast areas felt very tight around the buffet.

Easy top get around and into the city by walking. able to reduce by 1 night at no cost with a late check out on the day I left.

Stayed in July 2022

We loved everything about this hotel, location, facilities and a very pleasant staff that helped my husband when he needed to get necessary medical equipment that we had forgotten at hone! Thank you for a wonderful stay! Hope to come back!

Stayed in August 2022

a bit on the pricey side

Good location, good facilities

Stayed in August 2022

the mattresses and pillows were not comfortable. the air conditioner worked too loud and sound proofing was not good in our room

lovely view from the room, delicious breakfast, helpful staff, perfect location

Stayed in August 2022

the only negative was on my second night I couldn’t get the free Wi-Fi to work.

Absolutely everything 😀😀

Stayed in August 2022