Drehbahn 49, Hamburg Neustadt, 20354 Hamburg, Germany
#60 of 361 hotels in Hamburg
Guests' ChoiceBased on 180 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.2
Facilities
8.7
Staff
9.2
Value for money
7.9
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Josefine
DenmarkThe bathroom doors are made of glass and are unable to close properly. Which is unfortunate.. The pool is very small taking how large of a hotel it is. And the saunas a “textile free”, so people go in naked. Never seen that anywhere else. Some staff are very nice but some are extremely rude.
Very modern and amazing rooftop where you can enjoy the sun and sunset. Nice big rooms with good facilities and everything you need at hand.
Stayed in May 2024
Reviewed: 6 May 2024
Julia
Germanywe loved the colours and the furniture. The pool was fantastic.
Stayed in May 2024
Reviewed: 29 April 2024
Helenad21
NetherlandsTook a long time to figure out how to turn off the bathroom lights.
Design in the room.
Stayed in February 2024
Reviewed: 21 April 2024
Igor
GermanyBreakfast is extraordinary expensive.
Stayed in February 2024
Reviewed: 6 April 2024
Gilad
IsraelVery well located if you visit the exhibition center. Great breakfast
Stayed in March 2024
Reviewed: 5 April 2024
Steen
DenmarkBreakfast perhaps a bit overpriced
Nice, clean, very good breakfast, calm rooms
Stayed in April 2024
Reviewed: 28 March 2024
Hedemann
DenmarkI loved the staff!
Stayed in March 2024
Reviewed: 13 March 2024
Smirnovat
DenmarkDesign, faciliteterne, spa, morgenmad,
Stayed in March 2024
Reviewed: 4 March 2024
Steve
United Kingdomno back up for spa treatments when staff sick
modern bar was great
Stayed in March 2024
Reviewed: 23 January 2024
Sailesh
IndiaRoom tariff was a bit expensive, Breakfast spread if you are a vegan or vegetarian could have been better.
Location, Room size,
Stayed in January 2024
Reviewed: 11 January 2024
Rashad
United Arab EmiratesNothing.
Everything was excellent.
Stayed in January 2024
Reviewed: 3 January 2024
Simona
GermanyThe bar, the location, friendly atmosphere
Stayed in December 2023
Reviewed: 2 January 2024
Bouhas
Netherlandslocation good bar good
we were expecting free valet parking but found it was paid to our surprise gym was limited elevator shortage
Stayed in December 2023
Reviewed: 1 January 2024
Silke
PortugalWhile the hotel is very stylish, it seems to prioritise design over comfort. The wardrobe is tiny in the room but stylish. The chairs are uncomfortable but stylish. There is no tea kettle in the room - just a stylish badly functioning coffee machine. The bed is average for a 5 star hotel, as are the pillows. The shaving mirror is not moveable up or down and at a height that makes it unusable for someone above 175 cm height. The shower is badly calibrated, the bins are standing at an inconvenient location. The rooms on the first floor have a bad/ no view. There were morning gowns but no slippers. The toiletries were not attended to.
The staff were very polite and helpful, the hotel’s location is great and convenient.
Stayed in December 2023
Reviewed: 14 December 2023
Barbara
SwitzerlandOriginally they gave us a room that would have been way too small for three people. Luckily we could upgrade to a better and bigger room for a reasonable price. Breakfast is ok, but not worth 33 euros plus extra charges for hot drinks.
The location was perfect for us as we came for an opera
Stayed in December 2023
Reviewed: 26 October 2023
Pilar
GermanyI liked everything
Stayed in September 2023
Reviewed: 13 September 2023
Zachary
United KingdomBreakfast was a bit basic for the price
Stayed in September 2023
Reviewed: 7 September 2023
Cyril
FranceVery nice location. Clean and well equipped rooms
Stayed in September 2023
Reviewed: 4 September 2023
Jessica
United KingdomN/A
Hotel was lovely. I booked a massage which was great and their cocktail bar downstairs was outstanding!
Stayed in August 2023
Reviewed: 21 August 2023
Sam
New ZealandGreat room, excellent spa facilities.
Stayed in July 2023
Reviewed: 5 August 2023
Kristinn
DenmarkBar, or lack of bar at rooftop
Design and location
Stayed in August 2023
Reviewed: 22 July 2023
Barys
GermanyThe bar, lack of bar on terrace, the pillows (one person), minibar, lack to the toilet room
The design style, modern equipments, architecture, location, roof terrace, spa
Stayed in July 2023
Reviewed: 13 July 2023
Svenja
Germanysmart, stylish and welcoming. great helpful and friendly staff, super comfy beds, designed rooms, fantastic roof top bar, great spa facilities
Stayed in July 2023
Reviewed: 15 June 2023
Janin
United Arab Emiratesspa area could be a bit cleaner (bathrooms below are dated) and use a refresh in general, coffee machine in my room did not work. room service menu is rather limited: breakfast could not be ordered a minute after deadline and not many other items that made sense but some dishes from a steak house
location, lobby and rooms are very nice. Bed is comfortable and room is with a nice bathroom
Stayed in May 2023
Chorazim, Israel
Lake Elsinore, USA
Kyoto, Japan
Chandīgarh, India
Zadar, Croatia
Vodice, Croatia
Lake Cathie, Australia
Istanbul, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content