I could only access my room at 3:00 PM, which was quite inconvenient after a long journey. When I asked for a place to freshen up, I was directed to the public bathroom.

Everything was expected and no negative surprise. I enjoyed nice views from my room on the 7th floor.

Stayed in May 2024

My card couldn’t activate the elevator to take me to my room’s floor and any time I wanted to go up I should ask one of the receptionist to activate it by their card.

Location was perfect and it was so clean.

Stayed in May 2024

The staff was a bit passive aggressive

Stayed in May 2024

The sauna and steam room open very late. Also did not know how to start sauna or steam room. No instructions in the area.

Everything was great. Do bring cash for tips to bellperson.

Stayed in May 2024

I always like a hotel bar somewhere close to the lobby, which here isn't as convenient.

great location with a lot of shopping around, can reach many places on foot. love the canals and old Hamburg "warehouse" style around. Nice rooms with fantastic beds, pillows, duvets and mattresses. Some of the best I stayed in. Elegant lobby and very helpful staff. Great Hotel.

Stayed in March 2024

No air-conditioning

Location

Stayed in May 2024

Poor value for money. Water was not restocked, free minibar was just an empty fridge.

Great location, comfortable rooms. Nice breakfast.

Stayed in May 2024

The location was amazing. I walked everywhere I wanted to go and nothing was ever longer than a 20 minute walk in any direction. The property was modern, clean, and comfortable.

Stayed in May 2024

- Not all stuff members are trained to work at 5 star hotel. Hotel's tag line: "Get the celebrity treatment with world-class service ..." set our expectations very high. However, the treatment was far away from that. This was notable especially during the check-in as our first impression. Mature lady at the reception were dealing with check-ins with an attitude as an airport passport control, with zero empathy for the exhausted guests. - Usability design is not done well in the rooms. For example some lights and lamps is not easy to understand how to switch on. This is almost a torture for an old persons. Looks like hotel hired designer who made things to look nice but not so functional. - Locking the safe by using hotel card breaks the code in the card, after that the card can't open the room any more. This required going down to reception to fix the card, plus waiting for the safe to be unlocked by hotel staff. - Nice photos are setting the higher expectation about the hotel, in reality interior is not that fancy and new. - All above listed made us feeling that overall offer was not meeting expectation, with moderate value/money ratio.

- Location of the hotel is exceptional, in the very city center, between U-bahn and S-bahn stations. This was the best value of the hotel. - Some stuff members were very polite and professional (e.g. man working late sift at reception and man working as baggage handler) - Breakfast was very good, within the expected range after reading comments here.

Stayed in April 2024

was disturbed by the deduction of a large amount of money from my account by the hotel accountant. This matter disturbed me very much and spoiled my trip on the last day. I hope you can solve the matter as quickly as possible.

Every thing is very good

Stayed in May 2024

Nothing

Everything fabulous breakfast

Stayed in April 2024

Nothing to complain

Great location, friendly staff, clean and big room, lovely surprise for my birthday

Stayed in April 2024

Towels weren't changed when room "cleaned" even though they were put into the sink. Glasses also not washed. Mini bar totally empty and you have to go to the reception if you want to have someting in the room (in my opinion, not 5 star service at all). One morning there were some workers in the hotel who started with banging on the wall at 9am. That could be done later when people are out. We were trying to sleep and rest but it was impossible since that pounding on the wall of the workers lasted long.

Room size, fantastic location for exploring beautiful Hamburg, kind staff always ready to help.

Stayed in April 2024

Just notices...pefore there was evening round for suites rooms now no one came to our room as before

Every Things is perfect

Stayed in April 2024

Russian TV channel, to be honest I was shocked to see a russian propaganda channel RTR on a list. It’s a shame.

Location, breakfast, pillows!

Stayed in April 2024

Clean, spacious rooms, friendly staff.

Stayed in April 2024

none

excellent location

Stayed in March 2024

The room is big and clean, very comfortable.

Stayed in April 2024

Paid for high speed wifi, insanely expensive breakfast prices, also did not like the room not having a minibar.

Amazing location, ease of use of facilities and amenities.

Stayed in April 2024

The room smell not good Plus it was 900$ but end up different rate !

Location is good but the hotel is not wow Plus beds are softs , so will get back pain The cleaner are very bad And they always out of towels

Stayed in April 2024

Expensive breakfast

Perfect location

Stayed in February 2024

Nothing to improve

We had a wonderful stay! Reception was always friendly and hospitable, and so were the staff at breakfast. Breakfast was also a good spread so we started our days full. Our room was spacious and clean and I also made use of the pillow menu for even more comfort. Location was fantastic with a few train lines close by. Overall, we’d absolutely stay here again.

Stayed in March 2024

Nothing

everything, but room size, bed comfort, location and breakfast stands out

Stayed in March 2024

the breakfast don't offers a veraity

The facelities in the hotel nor the location is superb

Stayed in March 2024