A bit quiet in the bar area

Evertything

Stayed in March 2024

None

Everything was just perfect

Stayed in February 2024

We were wrongly charged for two breakfasts included in the room price, at a cost of more than 60 Euros. When I spoke to the accounts department they did not offer any apology or compensation, but promised to reimburse us. In the event they did not make the transfer, and we had to return to the hotel in person to resolve the situation.

Our Rhine-view room had a spectacular view with balcony, the bed was extremely comfortable and the hotel in general is delightful. Breakfast is excellent, with a wide range of foods in a beautiful setting.

Stayed in January 2024

Internet too slow in this particular room

Fantastic location, easily reachable by car. The room was spacious with all amenities. Breakfast is superb. Very swift check in and out Staff will help bring your luggage from car to room. Valet parking available. This was our 3rd time there as first stop when we drive further into Germany. We will certainly be coming back.

Stayed in February 2024

Wi-Fi in the room was not working

Amazing location and great breakfast buffet

Stayed in January 2024

Nothing everything was amazing

Amazing everything was perfect the staff was amazing

Stayed in January 2024

To leave the presidential suite

Very friendly staff and beautiful view to the river

Stayed in January 2024

Wonder room with River view. Excellent dinner.

Stayed in December 2023

Superb location Very warm welcome Superb breakfast

Stayed in November 2023

The only part that I didn't like was the view from my room. I didn't have view, just a wall and a overgrowth grass

Amazing property, the view that it has over the Rhin River it's stunning, very clean comfortable and quiet. I loved the hotel and the road to get to the property.

Stayed in August 2023

The hotel grounds and the spacious room. Bathroom was fantastic.

Stayed in August 2023

The public areas are vast, with a lot of stairs/elevators/corridors to various parts of the hotel. The restaurants were far from the Reception area, but signposts directed you to where you needed to go. Just be prepared to walk! We had a coffee and cake at the Charles Bistro, but the service was very slow. It took 20 mins just to have someone take my order! The place did not seem very busy but there were a few tables outside who seemed to be served by another food stall? Once we finished and asked for the bill, it took around another 20 mins to finally pay. I would recommend not coming here if you have time constraints.

The room was spacious and even though we were on the top floor, the air conditioning meant the room was comfortable with all the facilities we would expect. Bill’s restaurant was superb, and seemed popular with non hotel guests. We ate twice at the restaurant for dinner and both times were consistently good. There was a mistake on our dessert order where we were given the wrong dessert (I got the carrot cake instead of the cheese board!) but we were able to keep the carrot cake as complimentary due to their mistake, suffice to say I was very full afterwards! I had a couple of spa treatments with Memory who was amazing and I would highly recommend her for any of the spa treatments. A great location for Bonn and The Drachenfels if you are travelling by car. The views from the hotel are spectacular and there is plenty of car parking (for a few) at the hotel.

Stayed in August 2023

Great view into the larger Rhine river area, overlooking Bonn and Bad Godesberg. Very scenic location with great Spa. Fantastic ballroom and breakfast area.

Stayed in August 2023

I think there is not enough staff. The airco was leaking (can happen) I could not load my car, but the hotel helped me out with a 220v connection.

Stayed in August 2023

Property was superb. One negative thing common with many German, Austrian, and other countries nearby restaurants is that they have people smoking next to your table - they should keep smokers in a separate place, as the smell is terrible, and really spoils the nice meal. At this place they kindly moved our table away from the smokers, but they should have a special place for the smokers.

Superb place - stunning views and fabulous architecture. This was the most expensive hotel on our recent trip - and easily the nicest - an amazing place, and DEFINITELY worth visiting even if only for a day. The spa is included in the hotel - and OMG how relaxing. Just superb. Staff are super friendly and nice, also - we checked out but forgot our swimming costumes - we came back a few hours later and they were in a bag for us!! Restaurant was surprisingly good value; yes it was expensive, but the food was amazing, and oh the view!!! We had vegetarian risotto (amazing), and the most stunningly delicious spinach dish I’ve ever had (steamed spinach in a creamy sauce). Worth it just for the spinach!!

Stayed in August 2023

Breakfast is not up to the (high) standard of the hotel

Very nice upscale hotel

Stayed in August 2023

I think it would be useful for the hotel or maybe even community to invest in charging points

Location, incredible ide and nature.

Stayed in July 2023

Everything

Stayed in July 2023

This is not at all specific to this hotel, but the smoking in the biergarten (for those of us who don't smoke and come from a part of the US where it's very, very limited) made it a little difficult to truly enjoy our evning drinks.

This is what all hotels should be. We had been losing our mind after a little over a week in Germany with okay hotels and this place was the saving grace. I cannot understate how absolutely amazing the room was, the staff were, and the location was. The bed was beyond comfortable, and we were finally able to relax after so many other hotels. If we could take this hotel with us wherever we traveled we would probably try. If there were a way to filter hotels with this caliber that would be my default filter. 100% recommend. Also, dry the Petersburger Spritz!

Stayed in May 2023

Finding your hotel room isn’t straightforward. Bar area was closed the day / night of our booking. So at night, if you’re there on an off day, there’s not much going on past 9:00.

Gorgeous locale and facilities. Beautiful views and interesting history .

Stayed in May 2023

Amazing view!

Stayed in May 2023

No complaints about any of it

Beautiful location, very clean with friendly and professional staff

Stayed in April 2023

Nothing. This place is perfect. We'll be back.

This is one of the best hotels in Germany and this was our second stay here. The staff is incredibly friendly and helpful. The rooms are clean. Breakfast is an experience you don't wanna miss. We set aside a couple of hours just to enjoy the buffet and the view. We opted to visit Köln and Bonn but there are several hiking trails around the hotel you can explore.

Stayed in April 2023

Rooms a bit too warm, in general all the building. A couple of degrees less would comfortable too and more environmentally friendly. No towels in the spa

Amazing facilities, perfect service. Impressive building with a lot of history. Common areas are really amazing and the views astonishing. Restaurant is really good and I specially recommend to have breakfast: it is like a banquet. The staff is very well trained and friendly. The spa is also great

Stayed in February 2023