The most beautiful hotel in Hamburg. Location, atmosphere, reception, hospitality and amazing comfort. Do not miss the opportunity to experience a kind of fantasy in it.

Stayed in April 2024

I liked everything

Huge room with a balcony. Great roof top bar. Service was excellent.

Stayed in March 2024

Nothing - I love the property

The property has an amazing architecture and is in my world in the best location of beautiful Hamburg. The staff is fabulous, service oriented, engaged, friendly l, no posh allures at all. The materials used are of high quality, great details in the bathroom, dressing room, bedroom. Wonderful sheets and easy light handling.

Stayed in January 2024

Breakfast was chaos when we arrieved. It looks like that the staff operates in to many areas,in each others! The buffet room is to small when full outside on seats poeple bumping into each other! To longer waiting time for orders of simple nature's !Breakfast is the most important meal on the day and will set you for the day. In your hotel it gives you stress which is not a good start!!

The evening experience was good.your staff on reception and concierge was very helpful! The room was to our expectations with a view which is one off.

Stayed in December 2023

We weren’t keen on breakfast.

The spa was fabulous. I had a wonderful massage. The lakeside restaurant was a real experience just wonderful. Our room was spacious and luxurious with a wonderful view.

Stayed in November 2023

Everything was great.

The spa and sauna and rooftop pool were amazing. The hotel was super clean and really nicely designed. The beds were extremely comfortable.

Stayed in November 2023

Great service and spacious rooms. Just an all round excellent hotel.

Stayed in August 2023

It gives me great pleasure to give feedback on The Fontenay. We have stayed in numerous 5 Star hotels around the world over the last many years and we have never experienced anything like The Fontenay. It is very luxurious, elegantly decorated and has a charming and very welcoming atmosphere with very attentive and professional staff. The location is fantastic right at the beautiful Alster lake. In short it was a magical experience. We shall definitely come back. Thank you all at The Fontenay for making our stay with a truly memorable experience.

Stayed in September 2023

Everything is perfect at this hotel!

Stayed in August 2023

Modern and comfortable. Room is spacious and the shower is the best. Roof top bar is a must go.

Stayed in August 2023

There were tiny things like broken joinery and awkward lighting control panel/system that could have been better.

Room and bathroom size were great. Well appointed and nicely designed. Restaurant was great.

Stayed in August 2023

We were a little surprised not to have a bath in the bathroom, but other than that ...

From the moment we arrived, the staff were friendly, personable and welcoming. We were given an early check in, which made our silver wedding anniversary so much more of a treat! And from the roof-top spa all the way down to the ground-floor restaurant (breakfast was stunning), everything in this hotel felt impeccably organised and presented. Its lakeside location made it feel restful and natural, even within a bustling and vibrant city. We loved our stay, and would come again tomorrow! What a place, what a space.

Stayed in July 2023

Nothing we can think of.

Room, breakfast, facilities all excellent. The bar is a "must have" were it only for the spectacular views of the Alster and the city. We treated ourselves also to a dinner in the Lakeside restaurant. Great menu, very creative and delicious dishes, and the wine pairing offered was for the most part super.

Stayed in June 2023

It s a pity that the rooftop bar has limited hours of operation

The room was spacious and very well equipped. Bathroom was epic. Best hotel-shower ever.

Stayed in July 2023

Waiting times for a drink in the roof top bar

Everything - in particular the location, amazing rooms and friendly service

Stayed in July 2023

-- There wasn't really anything we didn't like except it was not as 'central' as we had envisioned. To get to downtown Hamburg, we either had to take a Taxi or walk for about 30 min which in essence is fine. -- Although we had restaurants and a small grocery store right around the corner, we ended up not leaving the hotel much during our stay :)

-- The staff is incredibly accommodating, helpful and friendly! -- We had booked the Deluxe Room which felt somewhat small for a week long stay. It is definitely worth it to pay extra for the view towards the Alster. -- We had the opportunity to stay for 2 nights in the Executive Suite which was super comfortable and provided an amazing experience! When we come again, we will book the Suite instead of the room. --The hotel is very serene and beautifully located along the Alster which allowed for evening strolls and a very relaxing stay. -- Everything is kept in immaculate condition! The hotel is a 'feast for the eyes'! -- The Parkview restaurant offers a business lunch option and an interesting dinner selection. -- We had booked out stay with breakfast. The buffet offered a great selection in addition to items that could be ordered from a menu as well.

Stayed in June 2023

Top Service, tolles modernes Hotel

Stayed in May 2023

shower and bathroom. the sliding doors werde not working and did not close very well. the shower was a disgrace for such kind of a hotel, leaving a mess after every shower and it felt that the water consumption was far too much. So sustainability might not have been the key concept.

all except bathroom

Stayed in May 2023

Nothing.. one of the best hotels in Germany.

Quite atmosphere, modern design, modern bathroom design with high tech bidet and shower. Friendly staff and excellent breakfast.

Stayed in April 2023

a little bit out of the main areas

incredible staff and rooms are extremely well appointed

Stayed in May 2023

The size of a single room is tiny. Very basic interior design both in the room and hotel itself, everythinf is just too simple for the price the hotel is charging. Size of the bathroom is very small as well. Breakfast was good but wasn't great, had to wait for quite a long time for the order to be served too. Overall, value for money is not worth it, I would say its a 4* simple hotel, which should be charging half of their price, or even third of it.

The staff was great, the cleaningnes was great, noise isolation was good.

Stayed in April 2023

Everything was perfect

Great service

Stayed in March 2023

location

Stayed in March 2023

Nothing

Everything

Stayed in February 2023