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  5. Reviews of THE HEARTS HOTEL - dein Boutique- und Event-Resort

Reviews of THE HEARTS HOTEL - dein Boutique- und Event-Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

18-19 Am Jermerstein, 38700 Braunlage, Germany

#5 of 25 hotels in Braunlage

Guests' Choice

Review score

Based on 61 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    9.5

  • Value for money

    8.2

  • Free WiFi

    9.4

100% verified reviews

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Showing 1 – 25

  • Reviewed: 26 April 2024

    10
    Excellent location, comfortable stay, great breakfast!
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location for hiking in Harz, nice sauna and with a good breakfast too.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Love the staff, great service.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights

    Last time I had a room which I find was designed better. Both had a bath tub inside the room, but the one I had the first time – by dividing the room into two smaller areas – just worked better for me. But it was a nice room nevertheless.

    The restaurant is very good. The staff is very accomodating.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Great location and great hotel :)
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    No kettle in room.

    Tourist location so high prices but great location :) very nice and spacious sauna ♥️

    Stayed in April 2024

  • Reviewed: 26 February 2024

    10
    Exceptional weekend in The HEARTS
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights

    The double bed could have been slightly bigger

    Everything, the rooms were comfortable, the mattresses were great, bathrooms modern. Breakfast was exceptional with a wide variety of food and drinks. The bar at reception had a nice variety of drinks. The whole atmosphere was very welcoming and modern with a vintage touch!

    Stayed in February 2024

  • Reviewed: 8 January 2024

    10
    Great
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Spa could be bigger and more conveniently located, as you need to go outside to get to it.

    Love this place. We come back here almost twice a year. Great food, amazing rooms and we love the area.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great breakfast and friendly staff!

    Stayed in October 2023

  • Reviewed: 5 October 2023

    8.0
    Perfect Hotel to explore the Harz
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bed was noisy, shoehorn would be useful

    Breakfast, Staff, Location

    Stayed in October 2023

  • Reviewed: 5 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    Super friendly and attentive staff. Beautiful location and cool environment.

    Stayed in October 2023

  • Reviewed: 29 August 2023

    8.0
    a good stay and room functioned well for a family, but a few things missed out
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights

    on booking.com it said that the hotel had a spa, which it didn't have - but this was one of the reasons we chose the hotel. one of the staff members was really unbehaved. there wasn't tea and coffee in the room, which we found really cheap. the facilities were in the room with cups and water, so we went to the city and bought tea and instant-coffee. i asked, and we were told we should pay extra (even though it should be included regarding to the home page). even though we used the plates and cups, we didn't get clean ones the day after. we spend 3 nights on the hotel.

    There were a few staff that were really good but unfortunately there was also one that were no good. we all loved the morning buffet - it was really good. we liked the outside sauna. But there were a few extras we needed and which we thought would be included in a hotel.

    Stayed in July 2023

  • Reviewed: 2 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant wasn't open for lunch and doesn't open for dinner on Sunday. This would be a great improvement.

    Really friendly staff, great breakfast and really good bar

    Stayed in May 2023

  • Reviewed: 8 February 2023

    9.0
    Perfect surrounding! I loved the dinner and breakfast!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Room a little bit to small

    Everything was perfect! Best location in the Harz Mountains!

    Stayed in December 2022

  • Reviewed: 9 January 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Would be nice to have fresh Orange Juice for breakfast. The bottle Orange Juice is not fresh and goes against the freshness of the hotel concept.

    Private Sauna are great. The room was very nice and the bathtub 😊 is a very cozy hotel. We would recommend it.

    Stayed in January 2023

  • Reviewed: 29 November 2022

    9.0
    Refreshing
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    The snacks and cake at the Coffee.

    The Breakfast and small lovely Details of the Decoration

    Stayed in November 2022

  • Reviewed: 29 November 2022

    10
    a wonderful stay for couples and dog!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    everything was perfect, every single detail from booking until goodbye

    Stayed in November 2022

  • Reviewed: 15 November 2022

    10
    romantic weekend
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    stylish but homey Hotel in the middle of Harz with a lot of details that show how much love went into it. We had a room with bath tub, which I absolutely recommend. Breakfast was rich and we were greeted by one of the owners every morning.

    Stayed in November 2022

  • Reviewed: 13 September 2022

    10
    Fabulous interior decoration and breakfast, friendly staff, place for relaxation - totally Zen!
    • Leisure trip
    • Family with young children
    • Family Junior Suite
    • Stayed 2 nights

    Nothing at all.

    Our stay was the final part of our family summer vacation, after some nice weeks in France. So the expectations were high for a good experience. I must say we were never disappointed - a very nice location within Harz, a superb and stylish suite and a fabulous breakfast. The decor of the whole hotel is absolutely great, and just walking around in the corridors revealed unique discoveries. We very much liked the "family-home" atmosphere and the friendly staff - sitting in the garden with a cold beer enjoying life. Definately a place to revisit!

    Stayed in August 2022

  • Reviewed: 23 June 2022

    10
    Great design hotel!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Beautifuly designed hotel, rooms, every detail was perfect. Great place to spend a few days, enjoying mountains around and comfort of the hotel.

    Stayed in June 2022

  • Reviewed: 15 January 2022

    8.0
    Cozy and relaxed - would definitely come back
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom seemed to have a rather bad ventilation system. It didn't stink but there was a stuffy smell to it.

    The Hotel has a nice and easy going vibe to it. It's relaxed, young and cozy. I guess it's more of a place for Couples but it's fine Solo as well. I did really enjoy the Sauna and liked the bar a lot.

    Stayed in January 2022

  • Reviewed: 21 October 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Truly boutique hotel interior at a high level taste. fantastic atmosphere. Only sad that the Leo restaurant was closed for dinner during our stay.

    Stayed in October 2021

  • Reviewed: 20 September 2021

    8.0
    Your home at Harz
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Glad to know that a modern lifestyle hotel exist within the Harz region. Breakfast is pretty varied and superb! IT’S A MUST to try the plated dinner in Leo’s Restaurant! We already tried, twice! Very delicious and worth every penny. I like the hotel’s concept and design. Our room was clean, modern and cozy. Hiking trails are just nearby. Staff were friendly and accommodating, Aldin was the best!

    Stayed in September 2021

  • Reviewed: 16 August 2021

    10
    Beautiful inspiring design hotel with the best breakfast ever.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Braunlage is a little old fashioned but the hotel itself was amazing. I would have liked to have a kettle in the room or be told earlier I can rent one. I would have liked the room to be more cozy. A bit too much grey and concrete.

    Loved the food, the sauna, the design, the nature around, the staff were super friendly. The light going on automatically under the bed at night.

    Stayed in August 2021

  • Reviewed: 9 July 2023

    6.0
    Not my taste but others might like it
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    I did not like the chemical smell/room perfume Muzak Light in room too dark

    It was located near my trail Breakfast very varied

    Stayed in July 2023

  • Reviewed: 3 October 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant was closed. Was not flagged on webpage before booking

    The interior design was cool

    Stayed in September 2021

  • Reviewed: 14 August 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Location in Braunlage not attractive - neither the city it self (compared to say Goslar or Quedlinburg) nor the specific location in a residential area (though close to the National Park). The room had a "hi-tech" light system. At one time we couldn't turn off the "love light" no matter what we did. Just before going to the reception one of us went to the bath room and when turning on the light there, the "love light" turned of!(?) It would be nice if the hotel had a restaurant especially since the assortment in Braunlage is poor. Details: There was a bottle of water at arrival but no glasses. The hand cream container contained shampoo. All in all the room was a bit too expensive considering all of the above.

    Very nice decoration and interior design. Nice bar with good sandwiches, snacks, coffee and drinks. No problems with refunding when we had to leave a day earlier.

    Stayed in July 2021

Showing 1 – 25

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