Potsdamer Platz 3, Mitte, 10785 Berlin, Germany
#9 of 523 hotels in Berlin
Guests' ChoiceBased on 395 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.3
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 April 2024
Maureen
United KingdomThe young chap at the bar was very abrupt and rude.
Clean ,central , for the most part friendly and cheerful
Stayed in April 2024
Reviewed: 29 April 2024
Karen
United KingdomLoved everything, the room is well decorated and very spacious, the bathroom was big and well equipped, the service was wow. The breakfast was very accommodating to all types of eaters, and absolutely delicious. Had a delicious dinner at the amazing POTS hotel restaurant.
Stayed in April 2024
Reviewed: 15 April 2024
Jale
Hungarysink cleaning can be much better.
reception and bellboys smiling & helping people
Stayed in April 2024
Reviewed: 11 April 2024
Chih
SingaporeRoom can be rather noisy
Fantastic location and great staff!
Stayed in April 2024
Reviewed: 8 April 2024
Lila
IsraelAmazing vegan options in Breakfast!! And gluten free! The staff at breakfast are so kind, they will make you almost whatever you’ll ask from them!!
Stayed in March 2024
Reviewed: 27 March 2024
Artyom
ArmeniaA little bit worn out
A classic luxury hotel
Stayed in March 2024
Reviewed: 19 March 2024
Karlton
IrelandNothing
Room, Location, Restaurant, Breakfast and evening music in the Curtin club was all excellent.
Stayed in March 2024
Reviewed: 9 February 2024
Ivan
SloveniaEverything was perfect, one of the best Hotels I have been.
Stayed in February 2024
Reviewed: 10 January 2024
Stephanie
PolandNothing
Good location.
Stayed in January 2024
Reviewed: 6 January 2024
Michael
SwitzerlandThe in-room light and entertainment system - as always - is complicated and it takes time to figure out how to best dim lights.
The kindness and service of all staff.
Stayed in January 2024
Reviewed: 23 December 2023
Harriette
United KingdomWe had to wait for about 10 minutes when we arrived for someone at reception to acknowledge us. There were three people there but apparently they thought we were with the people in front of us. Service at the restaurant and bar was quite slow. It was fine but given it was the Ritz I expected the service to be outstanding and I wouldn't say it was that. The pool area was lovely but the pool itself was really cold.
The hotel is beautiful, particularly when decorated for Christmas. Our room was really spacious and the bed was very comfortable. We ate at POTS restaurant one evening and the food was incredible. Would definitely recommend eating there if you are staying in the hotel. The location is great, about 10-15 minutes walk from the Brandenburg Gate. There is a tube station right outside the hotel which can get you all over the city.
Stayed in December 2023
Reviewed: 9 December 2023
Stevan
SerbiaGreat hotel,for sure best hotel in Berlin.
Stayed in December 2023
Reviewed: 5 December 2023
Sólveig
IcelandNeeds to clean the doors into the rooms better.
Stayed in December 2023
Reviewed: 30 November 2023
Serge
Armeniathe location is not very good
very clean nice and the staff is very friendly
Stayed in November 2023
Reviewed: 15 November 2023
Sheena
United Arab EmiratesThe breakfast couldnhave been a bit better
the room was very nice. The breakfast could have been better. the pool,gym and steam room was amazing too.
Stayed in October 2023
Reviewed: 11 November 2023
Aaazz
JordanMinor issue, but the ground floor/reception smelled like fish is being cooked most of the time. I understand it's because they have a sushi restaurant, but something to note for improvement.
Loved everything about my stay!
Stayed in November 2023
Reviewed: 6 November 2023
Karen
United KingdomPlugs did not work properly in the bathroom
Spa, service, cleanliness
Stayed in November 2023
Reviewed: 22 October 2023
Fred
United KingdomIt was all good
Quality finishes around the hotel , lovely food & drink. Great staff
Stayed in October 2023
Reviewed: 20 October 2023
Anton
South AfricaDinner menu in the Pots restaurant was very disappointing.
Love the decor and design, well located in the centre of Berlin right across from Potsdamer Platz. Friendly staff to greet on arrival and a lovely bar area, which we enjoyed at the end of the day (listening to piano).
Stayed in October 2023
Reviewed: 18 October 2023
Allan
Hong KongMay be due to too many guests, service got a bit slow. It took 4 hours for hotel staff to bring our luggages to our room, we asked for a kettle, it never came before we left.
Quite good location, excellent and clean facilities, nice staff, especially people at the concierge.
Stayed in October 2023
Reviewed: 16 October 2023
Simone
BrazilNo criticism deserved.
I specially enjoyed their attention to the guest, willingness to help, the beauty of its premises and rooms, everything. All members of the staff were 5 stars.
Stayed in October 2023
Reviewed: 2 October 2023
Gabibap
BrazilThe only downside was that during our stay a VIP guest showed up and things got very chaotic from that moment on. Service became slow, several security personnel were rounding the place and it made us feel watched and intimidated. There should be better procedures to separate VIP guests from the rest.
Great experience, friendly staff and an amazing breakfast. The rooms are spacious and very clean and the location is great, very close to the Brandenburg Gate and other tourist attractions.
Stayed in September 2023
Reviewed: 2 October 2023
Gregory
United Statesthe room is nice and spacious.
Stayed in September 2023
Reviewed: 30 September 2023
Simon
IsraelThe service was exceptional! We arrived earlier and the hotel did their best to allow us early check-in. The room was spacious, very well designed and decorated. The location can't be better.
Stayed in September 2023
Hannover, Germany
Waldkirch, Germany
Vilnius, Lithuania
Goreme, Turkey
Finkenberg, Austria
Mórahalom, Hungary
Nazca, Peru
Katra, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content