Potsdamer Platz 3, Mitte, 10785 Berlin, Germany
#9 of 524 hotels in Berlin
Guests' ChoiceBased on 412 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.3
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 November 2022
Zsófia
HungaryWelless is very small and simple.
Authentic art deco style.
Stayed in November 2022
Reviewed: 25 November 2022
בן
Israelהכל!!!!
Stayed in November 2022
Reviewed: 13 November 2022
Pål
NorwayThe service in the lobby restaurant could have been better
High quality everywhere
Stayed in November 2022
Reviewed: 12 November 2022
Bruxelles
BelgiumNothing! Everything was great. More importantly they're super professional to compensate if something doesn't do the justice to their level of quality, even if it is a small thing. They have an eye for details.
It was an amazing stay! Sara from Budapest in the reception did a great job. She followed all the top-tier check in guidelines provided by her supervisor. I stayed in a suite room overlooking to the Postdamer Platz. It was spacious with a separate seating area and walk in closet. The bathroom was a luxury set up with luxury amenities. The concierge was super helpful. They made some bookings for me in no time. The spa was great ! I'll definitely come back to Ritz Carlton Berlin !
Stayed in October 2022
Reviewed: 10 November 2022
Kimberly
United Statesn/a
everything! great location, warm and friendly staff, beautiful and very comfortable rooms with a lot of wonderful extras, great bar and dining.
Stayed in October 2022
Reviewed: 30 October 2022
David
Irelandbreakfast very expensive
location
Stayed in October 2022
Reviewed: 19 October 2022
Morten
DenmarkBeds were the beds i ever tried. Service was fantastic, the food in the bar was not great thought. It was ok
Stayed in September 2022
Reviewed: 17 October 2022
Julie
United KingdomNo information given about hotel on arrival or in room. Had to find information yourself. Staff on check in tried to charge us for our stay twice, no record of booking.com payment.
Location, staff, cleanliness - whole hotel spotless, choice of breakfast excellent, size of room fantastic, very comfy bed, great products in room and superb housekeeping / door staff. Nothing was too much trouble, every single staff member was smiling and friendly throughout. Ideal location to see the sights of Berlin.
Stayed in October 2022
Reviewed: 17 October 2022
Manuel
Dominican RepublicNo complaints.
The hotel location was excellent, just a minute away by walking from the metro and most attractions are very close from the hotel. The attentions from the staff were excellent, as they proved to be both very efficient and friendly. The room was great, our bed was amazing and we got to take advantage of their wellness facilities.
Stayed in October 2022
Reviewed: 17 October 2022
Sue
United StatesBreakfast was priced too high and no a la carte option was available.
Staff was flexible enough to allow early check-in-- so important after an international flight.
Stayed in October 2022
Reviewed: 8 October 2022
Amanda
United KingdomBeautiful hotel - Friendly staff
Stayed in August 2022
Reviewed: 27 September 2022
Keszthelyi
HungaryDelayed luggage by Austrian airlines
Stayed in September 2022
Reviewed: 25 September 2022
Lima
BrazilCould have acomodation for one and cost less.
Very comfortable bed, pillows, bedsheets, towels and bathroom facilities. Excellent breakfast! Helpfull and very nice staff.
Stayed in September 2022
Reviewed: 25 September 2022
Pavan
Indiarestaurant options are less.
location is excellent. very neat and clean hotel. staff highly courteous and polite.
Stayed in September 2022
Reviewed: 24 September 2022
Ahmet
TurkeyGood but somewhat expensive breakfast.
Very nice property and well maintained property. The rooms are spacious, clean and care for hygine is very visible. Overall my room was really comfortable. And thanks to all of the great and very professional staff at the Ritz Berlin, it was a perfect experience.
Stayed in September 2022
Reviewed: 11 September 2022
Apsara
United StatesThey did not Clean the bathroom all days perfectly
Service
Stayed in September 2022
Reviewed: 4 September 2022
Lucian
RomaniaEverything
Stayed in September 2022
Reviewed: 4 September 2022
Monika
PolandGreat staff, location and hotel. Everything was perfect:)
Stayed in August 2022
Reviewed: 3 September 2022
Tariq
Jordanthe staff is amazing, and the hotel itself is beyond expectations, the room was very big and clean. I’m traveling again to Berlín and I’ll stay at this terrific hotel again
Stayed in August 2022
Reviewed: 21 August 2022
Mdoghri
United KingdomNothing
Great hotel with attention to details and nice little treats for kids and families. The breakfast was amazing as well as the restaurants. Special thanks to the concierge teams for their help.
Stayed in August 2022
Reviewed: 19 August 2022
Nouf
KuwaitHot water in bathroom was taking too long to get Lobby was warm (AC was not working)
Location Friendly staff
Stayed in August 2022
Reviewed: 15 August 2022
Craig
United StatesThe staff was exceptional !! Alberto Juric is an amazing guy who greatly added to the experience. His mix of professionalism and genuine and easy going people skills greatly added to our stay and in fact made the experience for my wife Karen and myself. Additionally Irma and Jacob were a large part of making our stay so comfortable and meaningful . Karen and I cannot say enough about all 3 . Craig and Karen Silver
Stayed in August 2022
Reviewed: 12 August 2022
S
United StatesThe Japanese restaurant onsite, which is not managed by the hotel, had high prices for mediocre food and service. Better to skip it and stick with the other restaurants run by the hotel itself or surrounding areas.
Very conveniently located. Great value for the money. Hotel staff were super nice and accommodating.
Stayed in August 2022
Reviewed: 8 August 2022
Eduardo
MexicoAlmost everything was great. no complaints
very well located. subway right next to the hotel. close to the Brandenburg Door.
Stayed in August 2022
Hannover, Germany
Waldkirch, Germany
Vilnius, Lithuania
Goreme, Turkey
Finkenberg, Austria
Mórahalom, Hungary
Nazca, Peru
Katra, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content