Potsdamer Platz 3, Mitte, 10785 Berlin, Germany
#9 of 526 hotels in Berlin
Guests' ChoiceBased on 407 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.3
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 17 May 2024
Amit
IsraelThe bed was a bit too soft for me. It was if high quality but I like harder surface
The hotel is beautiful and is in a great location. But what made this stay memorable is the outstanding kindness and approach of all the staff Mustafa, Ibrahim and Alp at the entrance Owen at the front desk Martin at the concierge Wiebke at tbe cigars/smoking room. All went far and beyond to make us feel welcome Bravo 👏🏼👏🏼👏🏼👏🏼
Stayed in May 2024
Reviewed: 14 May 2024
Siggydoo
Australia€20 for a pot of tea.....ok, the pot was large enough to serve 4 people, but I'm alone. Is this another expression of discrimination of solo travellers? Only buffet breakfasts are available. A coffee and croissant is all I need. Luckily there is lovely Cafe Schiller at the back of the block!
Can't fault anything in the room.
Stayed in May 2024
Reviewed: 12 May 2024
Tracey
AustraliaLimited dining options but plenty of restaurants in the surrounds
Great location and lovely rooms.
Stayed in May 2024
Reviewed: 12 May 2024
Lorn
AustraliaNothing
The location, very friendly staff and extremely comfortable bed.
Stayed in May 2024
Reviewed: 10 May 2024
Stefanogiannis
GreeceThe gym should be larger .
The curtain bar with the live music was a big advantage of the hotel and a wonderful entertainment. Staff very polite and helpful.
Stayed in May 2024
Reviewed: 7 May 2024
Suzy
United KingdomThe choice of breakfast was limited. However there were wide choice of fruit, bread and meat.
I thoroughly enjoyed my stay at this hotel. The staff were super friendly and helpful. Service was outstanding!
Stayed in May 2024
Reviewed: 29 April 2024
Maureen
United KingdomThe young chap at the bar was very abrupt and rude.
Clean ,central , for the most part friendly and cheerful
Stayed in April 2024
Reviewed: 29 April 2024
Karen
United KingdomLoved everything, the room is well decorated and very spacious, the bathroom was big and well equipped, the service was wow. The breakfast was very accommodating to all types of eaters, and absolutely delicious. Had a delicious dinner at the amazing POTS hotel restaurant.
Stayed in April 2024
Reviewed: 15 April 2024
Jale
Hungarysink cleaning can be much better.
reception and bellboys smiling & helping people
Stayed in April 2024
Reviewed: 11 April 2024
Chih
SingaporeRoom can be rather noisy
Fantastic location and great staff!
Stayed in April 2024
Reviewed: 8 April 2024
Lila
IsraelAmazing vegan options in Breakfast!! And gluten free! The staff at breakfast are so kind, they will make you almost whatever you’ll ask from them!!
Stayed in March 2024
Reviewed: 27 March 2024
Artyom
ArmeniaA little bit worn out
A classic luxury hotel
Stayed in March 2024
Reviewed: 19 March 2024
Karlton
IrelandNothing
Room, Location, Restaurant, Breakfast and evening music in the Curtin club was all excellent.
Stayed in March 2024
Reviewed: 9 February 2024
Ivan
SloveniaEverything was perfect, one of the best Hotels I have been.
Stayed in February 2024
Reviewed: 10 January 2024
Stephanie
PolandNothing
Good location.
Stayed in January 2024
Reviewed: 6 January 2024
Michael
SwitzerlandThe in-room light and entertainment system - as always - is complicated and it takes time to figure out how to best dim lights.
The kindness and service of all staff.
Stayed in January 2024
Reviewed: 23 December 2023
Harriette
United KingdomWe had to wait for about 10 minutes when we arrived for someone at reception to acknowledge us. There were three people there but apparently they thought we were with the people in front of us. Service at the restaurant and bar was quite slow. It was fine but given it was the Ritz I expected the service to be outstanding and I wouldn't say it was that. The pool area was lovely but the pool itself was really cold.
The hotel is beautiful, particularly when decorated for Christmas. Our room was really spacious and the bed was very comfortable. We ate at POTS restaurant one evening and the food was incredible. Would definitely recommend eating there if you are staying in the hotel. The location is great, about 10-15 minutes walk from the Brandenburg Gate. There is a tube station right outside the hotel which can get you all over the city.
Stayed in December 2023
Reviewed: 9 December 2023
Stevan
SerbiaGreat hotel,for sure best hotel in Berlin.
Stayed in December 2023
Reviewed: 5 December 2023
Sólveig
IcelandNeeds to clean the doors into the rooms better.
Stayed in December 2023
Reviewed: 30 November 2023
Serge
Armeniathe location is not very good
very clean nice and the staff is very friendly
Stayed in November 2023
Reviewed: 15 November 2023
Sheena
United Arab EmiratesThe breakfast couldnhave been a bit better
the room was very nice. The breakfast could have been better. the pool,gym and steam room was amazing too.
Stayed in October 2023
Reviewed: 11 November 2023
Aaazz
JordanMinor issue, but the ground floor/reception smelled like fish is being cooked most of the time. I understand it's because they have a sushi restaurant, but something to note for improvement.
Loved everything about my stay!
Stayed in November 2023
Reviewed: 6 November 2023
Karen
United KingdomPlugs did not work properly in the bathroom
Spa, service, cleanliness
Stayed in November 2023
Reviewed: 22 October 2023
Fred
United KingdomIt was all good
Quality finishes around the hotel , lovely food & drink. Great staff
Stayed in October 2023
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