Stadthausbrücke 10, Hamburg Neustadt, 20355 Hamburg, Germany
#5 of 360 hotels in Hamburg
Guests' ChoiceBased on 346 hotel reviews
9.1Cleanliness
9.6
Comfort
9.6
Location
9.7
Facilities
9.3
Staff
9.3
Value for money
8.3
Free WiFi
9.2
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End of dialog contentReviewed: 12 April 2024
Ahmet
TurkeyLocatiom
Excellent value for money
Stayed in April 2024
Reviewed: 22 March 2024
Ferzad
TurkeyRoom nice and clean
Location and fantastic Restorant
Stayed in March 2024
Reviewed: 15 March 2024
Tiziano
ItalyNothing, it was all perfect
The whole building and deco are beautiful. The area is central and plenty of shops, bars, restaurants. The staff is always helpful and polite. Rooms are comfortable and so is the bed. Temperature in the room can be controlled and I didn’t hear any disturbances during the night
Stayed in March 2024
Reviewed: 3 March 2024
Peter
United KingdomBars and restaurants too pretentious, and one of the bars allowed smoking. Nowhere for a simple quiet drink.
Comfort, location, ambience
Stayed in March 2024
Reviewed: 19 February 2024
Vasileios
GreeceSmall bathroom compared to the room size. Sink wasn't properly working. Room on the 1st floor.
Friendly and easy check in. Nice room size. Heated floor in the bathroom. location. Great bar
Stayed in February 2024
Reviewed: 19 January 2024
Juliana
ItalyThe restaurant at the hotel was really great. We enjoy a wonderful and tasty dinner. Compliments to the chef. They had their own wine so really great red wine. For the bartender of the Bar Bleu in the hotel compliments because the cockatils made by him were amazing. What to say more, the position of the hotel , to the staff and the food really great. We will come again, for sure 😊
Stayed in January 2024
Reviewed: 17 January 2024
Heather
United StatesLoved the location. Beautiful facility with a Christmas market near by and amazing French restaurant.
Stayed in December 2023
Reviewed: 14 January 2024
Karin
GermanyNothing
Beautiful design. Quiet. Comfortable bed. Excellent bath room, large tub, large shower. Nice surprise champagne and maccarons. Late check-out.
Stayed in January 2024
Reviewed: 11 January 2024
Tristan
GermanyThe smell of food in the corridor.
The bathroom
Stayed in January 2024
Reviewed: 26 December 2023
Phoe
GermanyThe Gym facilities should pay, but didn’t mention in advance
I like it
Stayed in December 2023
Reviewed: 25 December 2023
Engin
TurkeyNothing much to say. Really a great hotel!
Stayed in December 2023
Reviewed: 25 December 2023
Thomas
LuxembourgNot inexpensive, but you get what you pay for. Also the bar can get a bit crowded.
The hotel is comfortable and clean, with friendly, polite and efficient staff, and they serve an excellent breakfast. Discretely located within easy walking distance of Hamburg's main shopping areas.
Stayed in December 2023
Reviewed: 19 December 2023
Daniela
United KingdomVery good value, location was very convenient for all I needed and public transport as well. Room was very comfortable , newly renovated.
Stayed in December 2023
Reviewed: 12 December 2023
Jeremiah
GermanyWell we didn't have a bathtub in our junior suite, but that's ok, not a big deal. I have mixed thoughts about the sit-down breakfast. Yes it was delicious and classy, but maybe I'm just the type of guy who wants a buffet and tons and tons of bacon on my plate... But I'm sure other people will like it.
We celebrate my wife's birthday here and had the junior suite. It was worth it. They are masters at the "small little things" and "small touches" that make your stay more special. Things like having toothbrush, special toothpaste, sandals and bathrobes... or having a small cake and hand-written birthday card from the front-desk... or having all the drinks free in their mini-bar... or having a free uni-sex perfume bottle in the room... or having a nice children's blanket with animal prints for our 3-year old daughter in her crib (other hotels will just reuse adult blankets for this purpose)... or having a separate trash bin for diapers.... all these "little things" add up to make the stay a notch above our other hotel experiences. Definitely the best hotel we've stayed in in Hamburg. The staff are also extra nice, from reception, to their "big boss" who we casually encountered in the elevator, to their cleaning staff, etc. Much nicer than in the other hotels we've stayed in. They should keep it up!
Stayed in December 2023
Reviewed: 8 December 2023
Smita
SwitzerlandWould be delighted to have more vegetarian options.
Stayed in December 2023
Reviewed: 3 December 2023
Shaw
United KingdomNothing
Staff were fabulous
Stayed in November 2023
Reviewed: 23 November 2023
Astradir
SwitzerlandNothing really.
The Tortue is very stylish, clean and still functional and cozy. The staff was incredibly friendly and the breakfast tasty. The Tortue is really pricey so my expectations were high, but apart from the lack of a spa they were matched by the hotel.
Stayed in September 2023
Reviewed: 15 November 2023
Rody
NetherlandsIn the room, there is a tablet to do al the services with, like reception and roomservice, that tablet was reaeaeally slow. We could hardly work with it. They should look into that.
The breakfast was good, room was nice. It is in a Wonderfull spot. Staff was nice, and the bar downstairs was really nice as well. Love also the little amenities.
Stayed in November 2023
Reviewed: 5 November 2023
Tim
SwitzerlandThere’s nothing not to like.
Beautiful room, warm and professional staff, excellent food.
Stayed in November 2023
Reviewed: 31 October 2023
Denis
Hong KongThe lobby was very dark, it was like a nightclub. The tv and switches in room was difficult to operate. Pillows were extremely uncomfortable. The air con and heat was not functional and cannot adjust individually
Good location and modern design room in a historic building
Stayed in October 2023
Reviewed: 31 October 2023
Susanne
United StatesExceptional location with exceptional facilities and staff.
Stayed in October 2023
Reviewed: 31 October 2023
Dakota507
United States1. The room can be a somewhat noisy when it faces the main road 2. The rooms are on the smaller side but it's spacious enough 3. Only Valet parking is available yet this is not something out of the ordinary in a city like Hamburg 4. REALLY -- there isn't really anything 'wrong' with TORTUE and we will stay there again and again :)
1. The bed is super comfortable! 2. The breakfast is amazing!! It's definitely worth it to book it along with the room! 3. The location is fabulously located in one of the prettiest parts of downtown Hamburg! 4. Public transportation is near by 5. Super Bonus: JIN GUI (asian inspired restaurant) is FANTASTIC!
Stayed in September 2023
Reviewed: 28 October 2023
Aylin
PolandThe was a fire incident
Location perfect
Stayed in August 2023
Reviewed: 25 October 2023
John
United KingdomExcellent, efficient and friendly staff, underfloor heated bathroom and excellent shower, comfortable bed
Stayed in October 2023
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