Too dark in the house, very poor lighting.

Swimming pool was nice for the kids.

Stayed in February 2024

One of the waterslides were unavailable. The bowling alley didnt function well. The showering area were undergoing renovation.

The surroundings and bike rental shop.

Stayed in July 2023

Nice rooms and all I

Stayed in July 2023

In the Holiday Homes , no enough Facilities eg. Towels, Stuffs for cleaning Utencils and Tishwippers/ Towels.

It's quiet, clean, organised, live Musik/ DJ Good atmosphere. Mini Supermarket and the prices are ok.

Stayed in November 2022

Damages in and around pool area not guarded off or attended to. Staff needs to be approached for any kind of assistance in Restaurant and Hotel areas. On check-in only paper/key handover, no additional information or help offered for first time stays.

Accommodation and facilities were very good. Supermarket was very well stocked and the staff was very helpful and friendly.

Stayed in November 2022

The kitchen area was quite dark at night because the lights were small and weak.

Stayed in August 2022

In the description it said ‘private balcony’, which was a bit of a stretch seeing as we were sharing on big balcony with all the other rooms. We had looked very much forward to the aqua park, but one of the three big slides were unfortunately closed.

Nice spacious room and big windows that let in plenty of light in. Fun aqua park and good breakfast

Stayed in July 2022

Too hot in the pool area

Very family Friendly

Stayed in May 2022

No towel!!!!! Never had hotel without towel in my life😭😭😭😤 you need to put al least one towels for each then ask for extra for extra fees.

Even it was first asked as over booking problems, they let us stay in beautiful cottage. Good facilities, enjoyed a lot😋😋

Stayed in August 2021

The staff could be more accommodating and willing to explain all the options the resort has to offer. The fact that buffet was not available for a small family of 4 (if not booked in advance), despite many empty tables. I'll recommend having 2 slots for dinner and breakfast when the hotel is full. Nevertheless this is a great resort and value for money. Will definitely recommend.

The resort ist perfect for a relaxing time with families. The entire facility is well kept, very spacious apartments (very well equipped) and it offers many options for entrainment. The pool is included which is great.

Stayed in December 2023

No towels were included. This might make sense for a cottage but should have been made clear during reservation

Nice object with great amenities. Very quiet

Stayed in November 2023

Highly overpriced. Worst rooms - definitively not 38 square meters. Rooms poorly designed (light switches behind doors and lamps etc), bath room clean, however, very scruffy. Nespresso coffee not available. Noisy ventilation outside the room. Bathroom ventilation also very noisy and lengthy.

Stayed in August 2023

The staff was very rude and unprofessional, very low level of service. on top of that non of them spoke English.

location

Stayed in July 2023

WE LOVED IT! The bed is so comfortable! Best sleep in a long time. The 24 hour desk!! For a 01:00 AM arrival, a smiling face was priceless! The bathroom has everything we need The location is right next to the Tesla charging station The indoor pool The facilities This hotel knows how to hotel. It gives the feeling that someone really took care and time to design everything in the room, anything to make a stay comfortable. We’re so grateful!

Stayed in June 2023

Price of breakfast and food. For a family on a budget, unrealistic

traveling from our city apartment in Hamburg, our stay in a lovely clean house with huge space outside for my toddler to run and play was refreshing. We loved the house we had right on the edge of the resort overlooking the forest. It was very peaceful and quiet as the off season had just began. Unfortunately we missed the Kids Club season by 1 day but there was still plenty to keep the children entertained. We had great fun in the Erlebnisbad. The restaurant and Plaza are beutiful. The staff were friendly, especially the ladies in the Spa where I had a very relaxing massage for my Birthday. We ate in the Ala Carte on my birthday evening - BBQ Buffet. It was ok but it was too expensive to eat there everyday. I did however get my birthday meal for free (min 4 people ordering) which is a nice touch.

Stayed in September 2022

everything

Stayed in August 2022

At check-in we were screamed at by the receptionist with regards to the hotel’s Covid rules which we missed reading ahead of booking, as they were present only on the hotel’s website, not on booking.com. Everything had an easy solution in the end, but the angry receptionist just kept on screaming, even agitated my 4 year old. A manager passed by not intervening at all, which made me think screaming at guests is normal practice there. In addition, we booked an extra bed for the child, confirmed with 25eur extra cost, which wasn’t in the room. The same receptionist said there aren’t any extra beds in the hotel (!!) and that it’s not her problem that my 4 year old doesn’t have a bed. By that time we were fuming, so we let it go. Had a terrible night sleeping all 3 in one bed. Also, most of the activities are not open on Sunday (pet zoo, pony riding, bike rental, etc). We were glad to leave this time, sadly

Our 3rd stay there, we keep coming back for the kids facilities. All s spacious and clean, great breakfast buffet and pool facilities. My 4 yr old couldn’t get enough of the water slides.

Stayed in February 2022

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Stayed in April 2024

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Stayed in November 2023

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Stayed in March 2023

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Stayed in December 2022

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Stayed in December 2022

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in November 2022