The bed mattress was not so confortable.

Breakfast, location, style (modern and simple). Love the library and the view to the garden. Staff was extremely helpful and kind.

Stayed in April 2022

design, quiet and clean. great breakfast

Stayed in February 2022

Great location. The staff were very professional, friendly and attentive. I was impressed by their hospitality. Rooms were comfortable and furnished nicely. I’d stay again.

Stayed in February 2022

We really enjoyed friendly staff. Selection of meals and drinks at breakfast was very wide. We also liked style of the hotel, which feels very cosy, small, home-like. And the last but not least quality of the hotel is its location, which is very central both to town and the lake, but hotel itself is very calm.

Stayed in February 2022

The room was exceptional. Very large room to accomodate 3 adults.

Stayed in October 2021

can't think of anything

The whole hotel was beautifully designed by the best of modern architecture standards. Even the colour schemes were good. A bonus was the garden with discreet seating areas and of course the library room.

Stayed in October 2021

Very nice rooms, super nice garden and excellent breakfast.

Stayed in August 2021

Charming « small » hotel. Friendly staff.

Stayed in August 2021

No air condition in the room and it was a bit hot sometimes. Also internet connection did not work that well from the room

the service is more than excellent. The place is cozy and beautiful. One can have breakfast in the garden and is a paradise. I will become an habitual host for sure

Stayed in June 2021

The fact that the room was in a separate building from where breakfast and Orginal advertised location hotel was. Very noice front door and couldn’t enjoy sleeping late on the morning as visitors would bang the door closed

We know it snowed, and gravel gets in the soles, but once I entered the room, I took off my shoes to not get dirt and gravel into the room. However the floor wasn’t cleaned from previous visitors, gravel was all over and you felt it on your bare feet. Wasn’t impressed

Stayed in January 2024

As shame our rooms were on the other side of the street Our rooms were okay but not stairways getting there.

Nice people working at the hotel

Stayed in November 2023

Far from what we expected: 1) No A/C (this is displayed on their details - my bad I didn’t realize it before). it can get quite hot in Hamburg and we were in a room on the last floor that was more like a greenhouse; 2) Window shades are actually wooden shades - so you either have some privacy or get some fresh air/breeze in to soften the warmth of a sunny day heating up your room. Street seems quiet but you can hear everything from any car passing by; 3) my parents were allocated in a room on a separate building (across the street), with no elevator (and also no A/C by the way). This could’ve been shared upfront so we could figure out if we would still want to stay knowing that we would have to take all the suitcases three looong stories up; 4) shower with no pressure at all - and the whole bathroom gets wet; 5) finally - we decided to try their breakfast : for 19.50 EUR, you have an average to bland breakfast buffet - not worthy at all.

good location, rooms felt very clean

Stayed in July 2023

Wifi in our room was really terrible, you could not rely on that for more than a minute. As I needed it for work I asked for support the very first day but I had the standard answer "we will report it to the technician". Now I see old reviews where other travellers had the same issue, it probably means that the techician hasn't arrived yet... The breakfast was good but not excellent considering the expectations and the price.

Nice structure even if rooms are located in different buildings in the same street, beautiful hall with library. Functional room on two floors. The location is close to the train station and convenient if you want to stay in an area full of restaurants. The downside of it is that is that the surroundings are not properly elegant, but it was not an issue.

Stayed in June 2023

Old furniture as a decoration, but not looks like this; old house inside

Good location, authentic city area around with beautiful houses and good cafes. The city center is 15 minutes walk.

Stayed in May 2023

It was handy

Stayed in March 2023

The room is old, there is nothing like in the picture they present.

breakfast was good.

Stayed in October 2022

The room was cramped, uncomfortable and on the third floor with no elevator. This was unexpected and difficult for us as seniors. We felt like we were being given the smallest, most uncomfortable and inconvenient room in the hotel! We had to be very careful not to bash our heads on the sloped ceiling.

The public spaces are lovely, particularly the garden area. The staff was friendly.

Stayed in September 2022

The rooms were shabby, not in a state of a 230 Euro room. We booked 2 Urban S rooms, that are located in a different building on the other side of the street. ( 2nd and 3rd floor, no elevator) . both rooms are in desperate need of repainting. only one plug near one bed side. no air conditioning and only a noisy fan in one of room. The rooms look nothing like on the booking site. After making reception aware of this they gave us 20% off the bill but even then this is hugely overpriced for what you get.

the location and the fact they had secure parking

Stayed in August 2022

We got an outdated room which did not fit the description nor the pictures of the room we booked. The hotel compensated 20% for this though.

We got refunded 20% as the room we got was not the one we booked (from the pictures).

Stayed in July 2022

it’s a bit of a strange place- dirty hallway to get to the apartments upstairs. it’s advertised with kitchen but all of the kitchen doors are locked so we didn’t have utensils or kitchen items. I thought it so strange that they locked the cabinet doors. in my opinion, overpriced for what you get. Also no pull out sofa for third guest- they just put a sheet on the couch.

The location was good- fairly close to the train station and restaurants.

Stayed in July 2022

The room itself - we got an upgrade apparently to a slightly bigger room - was really not cozy at all - a cold and barren atmosphere. It’s located in another (blue) building, a bit further down the street from the main building, which is not a problem, but the room didn’t look like any of the rooms in the photographs. It had bare light blue walls. I would have preferred a smaller, but more cozy room to relax after a day in Hamburg.

The main building, where the check-in counter, breakfast room, and cozy garden is located, is lovely; there’s a really nice atmosphere. Breakfast itself was quite extensive. We could opt for coffee from the coffee machine, instead of filter, so the coffee was good. Sturdy materials are used everywhere, the art hallway in our (separate) hotel room building was a nice surprise!

Stayed in August 2021

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in March 2024