The size of one double bed is very small for two people, and two small blankets instead of one big. Not comfortable. Taking into account that people come to sleep to the hotel, it was bad choice.

The size of room, comfort, silence, cleanliness, design and view were good..............................................

Stayed in December 2023

Hotel is not within walking distance to the Altstadt but you can easily take public transport to the Altstadt

The hotel was very clean and modern with a wonderful restaurant. Parking was easy along the street.

Stayed in July 2023

no coffee in the room

Stayed in June 2023

Unfriendly person (man) at the reception, stepping into the discussion and shouting out (while he was not the person in charge of our check-in), absolutely unpolite. Would definitely not recommend this hotel because of its staff!

The room was clean and quiet, modern, well furnihed.

Stayed in February 2023

the room is very small

v clean

Stayed in September 2022

Location away from the touristy area. Quiet facility Perfect for sleep and rest mode

Stayed in August 2022

Nice hotel not far from the city center. The tram line is not far away from the hotel that gets you right to the city center. The place is quite and the staff is super nice. The breakfast is great and worth the money if you think to have one in the hotel. The beds were great for the whole family, so the place is definitely suitable for families traveling around.

Stayed in July 2022

As a Canadian, I prefer cooler temperatures. The room temp was good enough but could be colder. The thing I would have really found to be helpful was ice. I know this is a very Canadian/American thing. Eventually, I found a bag of ice at Netto mart but having access to ice at the hotel would have been nice. Or, if ice is not practical to make, a guest refrigerator would have been nice to store our drinks and other things that needed to be cooled.

For the conference I was attending, the location was quite good. I also liked the fact that we were close to Kaufland. The doner place across from Kaufland was also very good. The room was clean and I liked the fact that I could choose to have my room cleaned only every other day.

Stayed in June 2022

The room had air conditioning but it was minimal. The shower was a corner of the bathroom with a shower curtain that did nt go all around the rod, so the floor got wet when we showered. The blackout shade would not stay down when the room key was removed.

The staff was very helpful. They provided a water cooker and ice. It was very close to public transportation. The street was very quiet.

Stayed in June 2022

the evening staff due was not great. admiringly, despite having ensured the correct family room designation and four beds on our booking, during browsing the mask on booking.com must have reset and the kids weren’t on the booking. once discovered, as the room definitely was the right size/designation, I said we’d pay the difference and apologized, but the fuzz made and way we were treated was as if we had committed a crime. once resolved and paid I expected it to be better, but when I asked for towels once they came the two (!) night porters came to our room and wanted to remove the ladder from the buntbedruckt. the male didn’t even ask if he could enter so my 5 yr old (stripped and ready for the shower) hid behind the bed, crying out that she’d please like to sleep in the top bunk. we paid a whopping 300€ a night for a room w/breakfast, that couldn’t cool below 20C (or heating kicked in), 20min from city center…in Heidelberg‘s industrial area, on a long weekend. I’d expected a bit more curtesy and professionalism. the day staff made up for it. they were delightful, helpful, friendly… and took the time to tell us what normally you’d be told upon check in (how and where key cards are needed and work and when restaurant was open, where to find things etc.

it was very clean and twenty minutes from city center by streetcar, which was in close proximity. it was fab that the family Heidelberg card was available at the reception desk, the breakfast staff and food itself was quite good. the bunk beds were behind sliding doors which made it quite safe even for younger kids.

Stayed in May 2022

the bed was very hard.

private balcony

Stayed in April 2022

The receptionist who met us the first night had a very bad and strange behavior.

It was very clean and warm

Stayed in March 2022

If you don’t have a car, accessing city centre is difficult (but not impossible)

Good stay for a stop over as it is close to the highway. Hotel was exceptionally clean and check out was easy.

Stayed in July 2021

Staff, clean, room

Stayed in July 2021

Outside of city center

Clean and good breakfast

Stayed in April 2024

Everything was good.

Nice stuff. Clean. Quite.

Stayed in March 2024

No gym

Street parking, clean and well maintained, short distance by car to the city centre, nice small cosy restaurant. Quiet cosy property

Stayed in November 2023

A small fridge in the room would have been helpful.

Excellent transport link to Heidelberg centre. Clean and comfortable room. The weather was exceptionally hot 30+ degrees but air-conditioning was excellent.

Stayed in July 2023

Wanted to cancel breakfast. This wasn't possible as staff can't book credit or refund... the breakfast itself is highly overpriced for the sad offering they have. Also the place is definitely not 4 stars anymore. Far outdated!

Easy access to highway and tram

Stayed in May 2023

tv volume was locked in too low but other than that is was pleasant.

loved the size of our room it was very comfortable. The staff was very polite and professional

Stayed in September 2022

bad air

little

Stayed in July 2022

No recommendations regarding improvements.

The breakfast was wonderful. There was a good variety and everything was very fresh. The location was perfect. Not far from downtown and very close to public transportation/streetcar.

Stayed in August 2022

No complaints

Great location and very close to the freeway and the castle 🏰

Stayed in July 2022

Spacious room with a balcony

Stayed in September 2021