Kranichweg 15, 69123 Heidelberg, Germany
#47 of 81 hotels in Heidelberg
Guests' ChoiceBased on 57 hotel reviews
8.1Cleanliness
9.0
Comfort
8.8
Location
7.6
Facilities
8.4
Staff
8.4
Value for money
7.9
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 4 December 2023
Vishtak
SwitzerlandThe size of one double bed is very small for two people, and two small blankets instead of one big. Not comfortable. Taking into account that people come to sleep to the hotel, it was bad choice.
The size of room, comfort, silence, cleanliness, design and view were good..............................................
Stayed in December 2023
Reviewed: 14 August 2023
Julie
United StatesHotel is not within walking distance to the Altstadt but you can easily take public transport to the Altstadt
The hotel was very clean and modern with a wonderful restaurant. Parking was easy along the street.
Stayed in July 2023
Reviewed: 12 June 2023
Sashko
North Macedoniano coffee in the room
Stayed in June 2023
Reviewed: 28 February 2023
Amel
FranceUnfriendly person (man) at the reception, stepping into the discussion and shouting out (while he was not the person in charge of our check-in), absolutely unpolite. Would definitely not recommend this hotel because of its staff!
The room was clean and quiet, modern, well furnihed.
Stayed in February 2023
Reviewed: 15 September 2022
Khoulah
Germanythe room is very small
v clean
Stayed in September 2022
Reviewed: 8 August 2022
Pradeep
SwitzerlandLocation away from the touristy area. Quiet facility Perfect for sleep and rest mode
Stayed in August 2022
Reviewed: 3 August 2022
Romualdas
LithuaniaNice hotel not far from the city center. The tram line is not far away from the hotel that gets you right to the city center. The place is quite and the staff is super nice. The breakfast is great and worth the money if you think to have one in the hotel. The beds were great for the whole family, so the place is definitely suitable for families traveling around.
Stayed in July 2022
Reviewed: 30 June 2022
Opal
CanadaAs a Canadian, I prefer cooler temperatures. The room temp was good enough but could be colder. The thing I would have really found to be helpful was ice. I know this is a very Canadian/American thing. Eventually, I found a bag of ice at Netto mart but having access to ice at the hotel would have been nice. Or, if ice is not practical to make, a guest refrigerator would have been nice to store our drinks and other things that needed to be cooled.
For the conference I was attending, the location was quite good. I also liked the fact that we were close to Kaufland. The doner place across from Kaufland was also very good. The room was clean and I liked the fact that I could choose to have my room cleaned only every other day.
Stayed in June 2022
Reviewed: 29 June 2022
Jennifer
United StatesThe room had air conditioning but it was minimal. The shower was a corner of the bathroom with a shower curtain that did nt go all around the rod, so the floor got wet when we showered. The blackout shade would not stay down when the room key was removed.
The staff was very helpful. They provided a water cooker and ice. It was very close to public transportation. The street was very quiet.
Stayed in June 2022
Reviewed: 29 May 2022
Barb
United Kingdomthe evening staff due was not great. admiringly, despite having ensured the correct family room designation and four beds on our booking, during browsing the mask on booking.com must have reset and the kids weren’t on the booking. once discovered, as the room definitely was the right size/designation, I said we’d pay the difference and apologized, but the fuzz made and way we were treated was as if we had committed a crime. once resolved and paid I expected it to be better, but when I asked for towels once they came the two (!) night porters came to our room and wanted to remove the ladder from the buntbedruckt. the male didn’t even ask if he could enter so my 5 yr old (stripped and ready for the shower) hid behind the bed, crying out that she’d please like to sleep in the top bunk. we paid a whopping 300€ a night for a room w/breakfast, that couldn’t cool below 20C (or heating kicked in), 20min from city center…in Heidelberg‘s industrial area, on a long weekend. I’d expected a bit more curtesy and professionalism. the day staff made up for it. they were delightful, helpful, friendly… and took the time to tell us what normally you’d be told upon check in (how and where key cards are needed and work and when restaurant was open, where to find things etc.
it was very clean and twenty minutes from city center by streetcar, which was in close proximity. it was fab that the family Heidelberg card was available at the reception desk, the breakfast staff and food itself was quite good. the bunk beds were behind sliding doors which made it quite safe even for younger kids.
Stayed in May 2022
Reviewed: 13 April 2022
Teri
United Statesthe bed was very hard.
private balcony
Stayed in April 2022
Reviewed: 7 March 2022
Michael
CyprusThe receptionist who met us the first night had a very bad and strange behavior.
It was very clean and warm
Stayed in March 2022
Reviewed: 16 July 2021
Dineo
NetherlandsIf you don’t have a car, accessing city centre is difficult (but not impossible)
Good stay for a stop over as it is close to the highway. Hotel was exceptionally clean and check out was easy.
Stayed in July 2021
Reviewed: 8 July 2021
Dr
GermanyStaff, clean, room
Stayed in July 2021
Reviewed: 29 April 2024
Katherine
United StatesOutside of city center
Clean and good breakfast
Stayed in April 2024
Reviewed: 26 March 2024
Alexander
United StatesEverything was good.
Nice stuff. Clean. Quite.
Stayed in March 2024
Reviewed: 19 November 2023
Andre
MalaysiaNo gym
Street parking, clean and well maintained, short distance by car to the city centre, nice small cosy restaurant. Quiet cosy property
Stayed in November 2023
Reviewed: 13 July 2023
Panayiota
United KingdomA small fridge in the room would have been helpful.
Excellent transport link to Heidelberg centre. Clean and comfortable room. The weather was exceptionally hot 30+ degrees but air-conditioning was excellent.
Stayed in July 2023
Reviewed: 30 May 2023
Marco
LuxembourgWanted to cancel breakfast. This wasn't possible as staff can't book credit or refund... the breakfast itself is highly overpriced for the sad offering they have. Also the place is definitely not 4 stars anymore. Far outdated!
Easy access to highway and tram
Stayed in May 2023
Reviewed: 11 October 2022
Ketino
SwitzerlandCleanness, breakfast, friendly staff.
Stayed in October 2022
Reviewed: 19 September 2022
Bradley
United Statesbad air
little
Stayed in July 2022
Reviewed: 13 August 2022
Roy
United StatesNo recommendations regarding improvements.
The breakfast was wonderful. There was a good variety and everything was very fresh. The location was perfect. Not far from downtown and very close to public transportation/streetcar.
Stayed in August 2022
Reviewed: 27 July 2022
Terrel
United StatesNo complaints
Great location and very close to the freeway and the castle 🏰
Stayed in July 2022
Reviewed: 20 September 2021
Christiaan
NetherlandsSpacious room with a balcony
Stayed in September 2021
Showing 1 – 25
La Paz, Bolivia
Liptovský Mikuláš, Slovakia
Antey-Saint-André, Italy
Gili Trawangan, Indonesia
Barcelona, Spain
Madrid, Spain
Fort William, UK
Bangalore, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content