Zollenspieker Hauptdeich 143, Kirchwerder, 21037 Hamburg, Germany
#12 of 360 hotels in Hamburg
Guests' ChoiceBased on 111 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.3
Facilities
9.3
Staff
9.1
Value for money
8.4
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 April 2024
Densingh
IndiaNothing to say specifically.
I like the natural ambience very much as well as tasty breakfast.
Stayed in March 2024
Reviewed: 20 March 2024
Deividas
LithuaniaIt takes about half an hour to get to Hamburg on strange slow roads, but the quiet and impressive location on the Elbe makes up for it all.
The view on the river side was simply amazing. Breakfast was great. Everything is very modern, clean and pleasant.
Stayed in March 2024
Reviewed: 7 February 2024
Matthias
GermanyThere is little to complain. We were on the second floor and there seemed to be a bar or terrasse of some sort of that played music during late evening times. so you could hear that when going to bed. but thats it from negative side..
The hotel and the facilities are truly a treasure that we honestly did not expect. The building itself is renovated in a modern touch, keeping old elements like walls in a rural style. The room is spacious, with a lot of glass and clean furniture, mosquito nets at the windows and decently dark curtains. The rest of the hotel is as nice as its style: the spa has a whopping 3 different saunas, steam bath, a big calm area to relax - the spa itself is actually worth just coming back. Apart from that, the bar and the couches there are super comfy, the bar tender very friendly and nice. And then the buffet....again, almost a reason to come back because of that. The buffet is big, tasty, full of healthy and less healthy things.
Stayed in February 2024
Reviewed: 25 January 2024
Georgios
GermanyComfortable clean rooms, excellent view, friendly staff.
Stayed in January 2024
Reviewed: 10 January 2024
Nitya
Germanybreakfast was a bit limited for vegans but very high quality nonetheless. Hamburg city centre is a bit far (40 min) but totally worth staying far for the fabulous view.
everything. one of the best hotels we have stayed at. the design, the views, the fireplace bar, the staff was exceptional too. it was super dog friendly and everything was spotless. I will definitely be coming back again.
Stayed in January 2024
Reviewed: 5 January 2024
Australia
GermanyNothing really.
Great Hotel, large and modern rooms by the river. Excellent resturant, though we had to wait some time for our orders, but it was Jan 1 so I guess some staff shortage. But very good food and wine.
Stayed in January 2024
Reviewed: 5 January 2024
Nima
United StatesThe Wi-Fi was slow and also on my Mac, I could not get the captive screen to come up and connect. I had no problems connecting via my iPhone and iPad but they were still slow. I let the hotel know. They let me use their meeting connection on my Mac so the problem was solved by them.
The place is gorgeous inside and out. It backs to the Elbe River. The village it is in is beautiful. The bus comes there but we had a car. Parking is free. Breakfast is awesome.
Stayed in January 2024
Reviewed: 2 January 2024
Nadina
GermanyEven though we had a long trip of around 6 hours and wanted to fresh up and enter the room a bit earlier - they made it vey clear that this is not an option. Expect more from a star hotel
Very nice rooms- beautiful view.
Stayed in October 2023
Reviewed: 21 December 2023
Paul
NetherlandsNothing
Excellent location close to Hamburg , nice rooms, excellent restaurant, breakfast abd very friendly staff
Stayed in December 2023
Reviewed: 28 November 2023
Bruno
PortugalExcellent, amazing staff and amazing breakfast
Stayed in November 2023
Reviewed: 20 November 2023
Filip
Czech RepublicWater and coffee were not refilled on the room.
Beautiful location and peaceful atmosphere.
Stayed in November 2023
Reviewed: 17 November 2023
Franzi
AustraliaIt wasn't our first stay there so that should say everything.
Stayed in November 2023
Reviewed: 1 November 2023
Paul
NetherlandsNothing
Excellent hotel, friendly staff, location outside Hamburg ( quiet ) breakfast , room , restaurant
Stayed in October 2023
Reviewed: 24 October 2023
Nikolaus
United StatesMy room was facing the drive-up and there was a bunch of noise from guests leaving a party in the middle of the night
Rural quiet location good for R&R, excellent terraces and restaurants for breakfast, lunch, tea time and dinner. View over the river Elbe
Stayed in August 2023
Reviewed: 24 October 2023
Hirsi
Germanybed was 2 beds together should have been one bed
the location was very good👍🏽
Stayed in October 2023
Reviewed: 19 September 2023
Faith
United KingdomStunning location and beautiful style. Breakfast delicious
Stayed in September 2023
Reviewed: 16 September 2023
Wacław
NorwayEverything
Stayed in August 2023
Reviewed: 15 September 2023
Lisa
United KingdomFor the price we paid and equivalent hotels stayed in, it should really have had a pool, and the food and drink was very over priced.
Hotel has a lovely zen like feel and overlooks a lovely river. Also serves nice food and drink.
Stayed in September 2023
Reviewed: 10 August 2023
Valerie
United KingdomThe bed was very hard and uncomfortable. Coffee capsules not replenished on 2nd day. No lower cost food options. Taxes charged despite Booking.com saying taxes included.
Beautiful location. Lovely decor. Friendly staff. Good shower. Plenty of parking. Good size rooms.
Stayed in August 2023
Reviewed: 8 August 2023
Robert
BelgiumNo place to go for electric vehicle drivers. One charger and no reservation system. Staff pretty clueless how to deal with this.
Nicely situated next to the river. Rooms are neat and with a view.
Stayed in August 2023
Reviewed: 5 August 2023
Md
Saudi ArabiaOne of the suite fridge was not working Room service staff working only until 6 or something so we asked for some beds changes when we checked in and they wasn’t available
Nice view  Everything good
Stayed in July 2023
Reviewed: 28 July 2023
Lana
DenmarkNothing to complain about :)
Amazing view, very cozy and peaceful. Delicious breakfast. Lot of air and the best of it songs of swallows
Stayed in July 2023
Reviewed: 13 July 2023
Aidan
United KingdomNo AC , very warm
Beautiful Hotel , but No Air Conditioning, Very warm.
Stayed in July 2023
Reviewed: 7 June 2023
Margaret
CanadaThe restaurant prices were way too much. 33 Euros for a hamburger is ridiculous as is 21 Euros for a breakfast. We went to the nearby bakery and had a delicious breakfast.
We loved our 3 night stay in this beautiful hotel. Our room was lovely and looked over the marina and river. It was clean and modern and had a great shower. The lobby was beautiful and the outside terrace was such a nice place to sit in the evening. We stored our bikes in the garage. The staff were very pleasant. We stayed mid week and found the price quite reasonable compared to if we had stayed over a weekend. We loved the location far from the bustle of the big city. We took the bus into Hamburg to do some site seeing.
Stayed in June 2023
Guangzhou, China
Pattaya North, Thailand
Greensboro, USA
Sveti Stefan, Montenegro
Gdynia, Poland
Carini, Italy
Bussy-Albieux, France
Melbourne, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content