Too much noise outside during g the night. They should have double windows in the bedrooms.

Stayed in April 2024

This critique is a bit nit-picky because the PROS far outweight the CONS. Other than front desk staff, most didn't speak English. But, then again, it is a Spanish speaking country and I didn't speak Spanish. The rooms all face into an open air court yard, most with only interior view windows. It can get noisy if there is an event anywhere on the premises. Our toilet wouldn't flush and we had to call maintenance twice. The third time was 10:00 PM and the on-duty staff couldn't fix it so they sent us to another room to sleep for that night. It was fixed when we returned to our room in the morning. So it was a problem, but they did their best to fix it and keep us comfortable.

I liked a lot about this hotel! LOCATION !! We walked to everything in the historic, Colonial Zone, including some amazing restaurants in the evening. Breakfast Coffee & croissant complementary and delicious and $ Breakfast in lobby also very good - egg chef cooks to order. Boutique feel to the hotel - beautiful spaces and art, sunny courtyard for lounging and dinning, small but cozy rooftop pool with bar, tables and a couple of lounging spaces. ( they served Valentines dinner poolside with music the night we were there). It is a small hotel - you can look up from the open-air court yard and pretty much see all the rooms. Staff were all very accommodating. Very clean and well maintained. They front desk hooked us up with a driver who works for them ( Felix ) who was WONDERFUL.

Stayed in February 2024

The hotel is ideally located.

Stayed in February 2024

first floor rooms open to breakfast area so 6 am was noisy

location n staff

Stayed in September 2023

I really wanted to give the hotel a 5 but the internet was spotty going off and on for the entire 4 days that I was there. So the internet coverage was horrible. Also, while we were there, they had 2 weddings going on in the courtyard, which we were not told about. I would have like to have had our room on the wings of the hotel away from all the activities. The refrigerator in the room also was working properly. Would I stay again, Mmmm, not so sure. Perhaps if the price is good.

The location was good and I felt safe. The staff was very friendly. Also the breakfast was pretty good.

Stayed in July 2023

Breakfast was lacking. Room booked was too small

as always great amenities and location and staff!

Stayed in June 2023

Most staff were amazing and very welcoming and helpful, but as we arrived we found out someone who tried to take advantage of us by giving us another room than the one booked via Booking, which he mentioned only once he made me pay the room I did book. Evidently, he said it was an "upgrade" but when I replied it's fine we don't need an upgrade I just want the room I booked, then started a long exchange about how much the new room was good and me maintaining I wanted the room I chose - to eventually understand that it was already occupied by someone else. I found that he had a lot of nerves to make us believe it was our day of luck while changing the reservation without telling us. It's not the first time this happens to me in RD but I was expected more respect from one of the most luxurious hotels in town. Then in return, his colleague came to help and resolve the case, we accepted the other room and they offered us a massage each. But the other guy never apologized. This is not a nice vibe when you arrive in a USD200+/night hotel, where you're supposedly coming to relax.

We liked the pool on the rooftop, the buffet for breakfast was nice too and we tested the spa, which was really good (the masseuse is great!). The location is perfect too to go and explore la Zona Colonial.

Stayed in May 2023

The rooms are great!

Stayed in May 2023

service is very slow nice people but service needs attention

close to the venue

Stayed in April 2023

The room is basic but comfortable. The facilities are too old and need to be upgraded.

The location and very nice and helpful staffs.

Stayed in March 2023

NA

Beautiful rooms, very friendly and helpful staff, good variety for breakfast

Stayed in March 2023

I bit noisy. We booked a rate with breakfast but the made us pay the breakfast again.

Perfect location , the intérieur design, the rooftop terrace

Stayed in January 2023

Perfection! Possibly the most complete hotel in the area. Multiple amenities such as rooftop pool, spa, and a lot of options for breakfast, lunch and dinner in their various restaurants and bars on-site. The staff was great and this hotel is one of the few pet friendly hotels in the area !❤️

Stayed in January 2023

ac was old and didn’t get the room cold.

great in room stereo. great location.

Stayed in October 2022

Did not get the room i had reserve

Stayed in June 2022

Our room needed a few more lights

Breakfast was great. Location was great

Stayed in May 2022

very VERY noisy at weekend until midnight, chairs in the bar uncomfortable and the man running the bar didn’t understand anything but was sweet

beautiful interior, and bedrooms were v. comfy

Stayed in June 2022

AC wasn’t cooling enough and it was loud. Also the room had dust en the floor.

location and staff were nice

Stayed in April 2022

room without windows

location

Stayed in March 2022

No hot water in any of the jacuzzi

Stayed in February 2022

The sound-proofing of the windows is zero to none, and as our room was facing an outdoor sitting area, there was some disturbance. However, no noise late at night.

The hotel is perfectly located in the historic centre of Santo Domingo. It is neat and clean. The bathroom was spacious and nice. The room itself had a nice design, and very comfortable bed.

Stayed in January 2022

Christmas eve diner was served by the rooftop bar/ restaurants, no lights, no candles, no table decoration. The server did not offer water, wine, coffee or thee and were not available to ask for something to drink. The hotel was short on Handtowels apparently. No bathroomfloormats. The towelrack was loose and was not fixed during our stay. The electricity cord of the coffeemaker was dangerously damaged. Streaming via television did not work most of the time. Curtains and wires of lamps in the room full of dust. The bedside lamps were like desk lamps fixed to the wall, not staying in desired position.

Several churches close by to attent christmas services. Coffee shop with good coffee and pastries next door also open on December 24&25th. Hotel was convenient located, walking distance to the colonial centre. Jacuzzi outside our room was awesome. Front desk staff was very helpful with advice about excursions, places to visit etc.

Stayed in December 2021

Next to my room there were people walking and making noise (inside the property), you could see their shapes through the blinds... that made the atmosphere less private. The phone was not working so when I needed a razor I had to go downstairs to ask for it. The toilet flush was working a bit weird, making excessive noise.

This is a very convenient hotel, very nicely decorated, and well-maintained, in line with the colonial area where it is located at. The location is just perfect, close to good restaurants, museums, parks. The staff is friendly and helpful, waiters were very polite. Everything seems to be safe, including the neighborhood. The room was nice and comfortable.

Stayed in November 2021

The towel bar in the shower fell off, and the shower was hard to regulate as far as hot water. But overall, it was fantastic!

The location was excellent! The hotel itself was spectacular. It was clean, the air conditioning was great, all services were fast and friendly. The staff was very courteous and spoke English (a big help)! The breakfast was varied and quick. The veranda in the room was private and a pleasure to sit out there at night. I felt safe there, even sitting in the outside dining area at night. Bravo, Billini Hotel!

Stayed in October 2021