Drinks were watered down. Service was hit or miss…you might get your drink in 5 minutes or it could be 45 minutes. The main pool swim up bar was extremely busy, and they almost always had just one unfortunate worker making drinks, which made us feel bad even trying to order. You have access to Dreams as well (that’s were the gym is) so we decided to eat at their steakhouse one night. Service there was horrendous, probably the worst we’ve ever had at a resort. Check in took an hour from when we arrived. However none of the negatives affected the overall vacation much as we are not hard to please. If you keep your expectations in check you should have a great time.

Food was fantastic. Room was large and comfortable. The grounds were really nice with lots of room and lots of options. The two main pools were beautiful and very well maintained….the staff actively skims the pools throughout the day. The entertainment was surprisingly fun, especially the fire show. Check out experience was great. The staff in the main dining buffet were always excellent and made a great start to everyday at breakfast.

Stayed in May 2024

The only down side was it was a junior suite. No “extra living space

Great room with the pool access.”

Stayed in May 2024

Food! It what resort food is, blah! Nice fruit tho. Music at the pool could have been better! Still overall good experience.. Gricelda was the goat!

Stayed in May 2024

No late night pools

Helpful staff

Stayed in April 2024

The check in process was a disaster since we booked the hotel only few hours in advance - there was a lot of confusion. They did not want to let us in the resort first, then we got in and about to check in but everyone was confused and we were also told the room will be ready at 3:30 pm instead of 3:00 because we booked too late. I get it but we got confirmation and confirmation about my request what time we are arriving. So, I was just surprised no one knew about our booking. The resort is one big party. It is more for young adults who just want to use all inclusive resort for getting wasted. The music was on loud until late hours during the whole Friday. So, not a resort for relaxing vacation I’d say. Also, the resort is really crowded so the beach chairs are always full. There was also confusion with my check out. I had to check out one day earlier than my partner because we live in different countries. They were not able to understand that and I had to fill out some form why I am leaving early and they again had some issue with me leaving the resort at the gate. Seriously, don’t know why that is such an issue and I did not appreciate it rushing to the airport. We made a reservation for this sushi restaurant which was only restaurant to make a reservation for. Instead of sushi we got to the habachi table. That was a disappointment but nobody asked if we wanted sushi or habachi.

The food was absolutely A M A Z I N G! I was there only 2 nights so could not explore much unfortunately but the buffet blew my mind completely. Good job! Loved it. Plenty of choices, delicious and service very good as well. The coffee shop was fantastic. Staff very friendly!

Stayed in April 2024

Muy acogedor

Stayed in April 2024

I like the staff was friendly and the entertainment was great.

Stayed in April 2024

We had turn down service one night (out of 4). It seemed random and we were nervous as to why they would come in unexpectedly.

The people were really nice. There were a lot of food options.

Stayed in April 2024

Extra things are expensive... They say 200 dollars for free... But it is not enought for nothing.

The shows are great.

Stayed in April 2024

Hunter from UAE was extremely rude and had the poorest customer skills that I have ever seen. He truly put a damper on our stay.

Super friendly staff that went out of their way to make our stay the best experience possible

Stayed in April 2024

Beautiful and clean. The staff was awesome Richard-soffrito& conquitte Yimi-butler Jean Carlos-Concierge Fernaly- check in guy Wilmer -Aqua aerobics Versace- from Eteam Candy-Eteam The best

Stayed in April 2024

The water pressure in the rooms was weak, and the toilet had rings. The rooms were also not very soundproof- we could hear sounds from the walls and from the hallway. The cocktails were also very inconsistent- ordering the same drink from different people would lead to different results. They were also pretty watered down/not measured across the board.

Great amenities at the beach, and plenty of activities like zumba and volleyball throughout the day. Staff was attentive and would check on you periodically to see if you needed anything while on the beach! Everyone was friendly, fun, and respectful. There were events every night that respected a strict schedule (meaning after 11:30 it was quiet which was great!). Finally, the food was AMAZING! Really exceeded my expectations and is honestly a very important detail.

Stayed in March 2024

All restaurants to be working at least partly all days

Excellent upkeep and helpful staff

Stayed in March 2024

Some of the food choices. During the day the Cafe closed early so you had to eat at the Beach Bar

The Entertainment Staff

Stayed in February 2024

Nothing

The butler, the luxury, how clean it was, the food

Stayed in February 2024

One thing I didn't like was during breakfast, lunch, and dinner at Spoons, the waiters/waitress would be so busy, they would forget to bring drinks or other items I requested. One time we were shown to our table and we went to fix our food and when we got back another couple was sitting at our table with our mimosas. I think it can be organized more because there are a lot of staff there so people need to have one particular job they are responsible for so those types of things won't happen. If you need some help with that give me a call at 601.718.7332, I can assist you. Also, I wish they had a soft serve ice cream machine in other locations besides at the grill by the beach.

The resort is really nice. I enjoy the parties/activities at the pool everyday. There were so many choices to choose from for food because we were able to share Dreams. It's an amazing property. We are planning to come back soon.

Stayed in January 2024

Depending on your room location, music can be loud into late night.

Beautiful property. Good choices of foods. Not crowded at the beach or pool.

Stayed in January 2024

Not enough areas to sit around the pool and people are allowed to hold spots all day.

Cleanliness, friendly service,and ease of getting around and finding restaurants and places on the property

Stayed in January 2024

TV the bathroom shower was flooded did not get fixed during my stay

Stayed in January 2024

The live performances were hit or miss and the schedules were more of a suggestion.

Gricelda went above and beyond to be sure my friends and I were comfortable. Will definitely visit again! The food was great!

Stayed in January 2024

Sometimes the activities listed on the calendar were not held which was a shame.

The food was very good! And when eating dinner we never had to wait to get a table. The beach was beautiful and had plenty of shade. Room was very spacious and clean

Stayed in January 2024

Nothing was wrong.

Everything at the resort was fabulous.

Stayed in December 2023

The soda (coca cola) was too sweet and the alcoholic beverages does not taste good.

Hot tub was not working and no trolley was available to take from one point to other.

Stayed in December 2023

Half of the restaurants were closed

We enjoyed the whole resort. The pools and beach were beautiful & the staff was amazing.

Stayed in December 2023