Playas de Bavaro, Bavaro, 23000 Punta Cana, Dominican Republic
#31 of 132 hotels in Punta Cana
Guests' ChoiceBased on 1170 hotel reviews
8.3Cleanliness
8.8
Comfort
8.9
Location
8.9
Facilities
8.8
Staff
8.4
Value for money
8.5
Free WiFi
6.8
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End of dialog contentReviewed: 3 June 2024
Laura
Dominican Republicthe buffet was a chaos, and the pools and common areas a chaos as well, considering the fact the hotel is a family hotel lines at the buffet were eternal and the food would run out.
beach, bars and rooms where really good. Food wasn't all that but also the restaurants where super good! the best ones were El Pilon and El Fogon
Stayed in June 2024
Reviewed: 2 June 2024
Julio
Dominican RepublicThe wifi is not that good yo need to pay extra for 10mb wifi. I was working on the normal wifi network and i was disconnected for "securities reason". Sport bar is 24h but they only serve food after 4 pm
The room was very clean and big. The food was normal. The sport bar is 9/10 is a good escape for the heat. Bar staff are good. The meat restaurant is 10/10
Stayed in June 2024
Reviewed: 1 June 2024
Arrue
CanadaThere were a lot of fly around the food in the buffet
Location, friendly staff, food, bed was confortable
Stayed in May 2024
Reviewed: 30 May 2024
Renee
United StatesAir condition unit would shut off at night and was very hot. And the second room the air condition made a very loud sound and no air. I did send a message and they did come to fix the next day
Location to airport, location to beach, variety of food, very clean.
Stayed in May 2024
Reviewed: 29 May 2024
Grima
ArgentinaRooms could be cleaner Same for restaurant tables and chairs. You can see how worn out and dirty the fabric of chairs at the restaurant are, disgusting. More towels and bigger towels are needed at the room. Only 2 would be provided daily and they are tiny. I also missed having a robe. The chairs at the beach need to be renewed. They are broken and dirty. They coffee at the Beachhouse is terrible, with so many alcoholic beverages it would be nice to have nice coffee the whole day at the Beach house. The hotel should provide appropiate sheets that adjust to the crib's mattress. What was provided was a normal sheet that was folded multiple time to "fit", it was a Hazzard.
Few people at the Resort made for an ideal vacation (Late May 2024) Staff was very attentive, and without the need to leave a tip (which we often did, but not all the time) Rooms were modern Restaurants are beautifully decorated Food has good variety and is delicious The experience at TAO restaurant was great. It's a MUST. Beach is Phenomenal, wide and seaweed free. BecUse it was low season we NEVER had to fight for chairs at the beach or pool, there were always plenty available.
Stayed in May 2024
Reviewed: 29 May 2024
Samuels
JamaicaFood options at night a bit limited
Beautiful and natural
Stayed in May 2024
Reviewed: 28 May 2024
Tracie
United StatesFood was awesome. Staff was attentive, friendly and helpful. The coffee bar was amazing!
Stayed in May 2024
Reviewed: 20 May 2024
Raquel
United StatesThe food at the buffet wasn’t the best and they didn’t have a lot of condiments to choose from. The restaurants were hard to reserve. The room service will take FOREVER to bring you anything to your room (water, towels etc.) They don’t provide face towels. After your room is cleaned, be prepared to come back to a clean but mosquito infested room. The shower leaks into the sink area. The staff will get attitudes with you if you ask for water. Hardly anyone there spoke English. The timeshare people walking around in orange tshirts are aggressive and sometimes rude.
My husband and I love that this resort is right off the salty beach. Although wildlife is walking around (flamingos, peacocks etc.) the resort remains super clean everywhere. Service was good. The pool was always clean and cool (never too hot) Room looks exactly like pictures
Stayed in May 2024
Reviewed: 20 May 2024
Kishawn
Trinidad and TobagoBouffet menu lacked variety. Our toilet flooded, the remote was not working at the start and the safe stopped working.
The activities, especially the salsa and aqua aerobics. The food was amazing.
Stayed in May 2024
Reviewed: 18 May 2024
Crystal
United StatesWe had a few flying bugs that we would find from time to time in our room and the Royal Holiday staff that tries to talk you into getting their time share package.
The Caribe Deluxe was exactly what we needed, very relaxing and clean. The food was good, but the meal we booked at the Platinum Restaurant On-site was awesome! We enjoyed the spa and all of the amenities. The staff was friendly.
Stayed in May 2024
Reviewed: 16 May 2024
Bob
United StatesNo nightlife, the shows end at 10:00 and not much happening after that and the pools close at 6 PM, we need a pool that is open at night.
The property is amazing, the rooms are spacious and the commons areas are beautiful and clean. Joan is amazing, you can find him around all the pool areas all day.
Stayed in May 2024
Reviewed: 10 May 2024
Jasmine
United StatesThe only complaint I had was the weak liquor but the is honestly something that I expect at an all inclusive resort
Overall , My friends and I enjoyed our stay at this hotel. The room was very spacious and clean. The food was wayyyy better than I expected . The staff was friendly and always around to answer questions . The beach is super close to the hotel. I would stay here again
Stayed in May 2024
Reviewed: 6 May 2024
Dorcil
CanadaThe food in the Buffet area was not very palatable. In some cases the presentation was poor and lacked seasoning. Also way too many folks trying to sell something...from massages to boat cruises to tours and time shares. It's borderline harrassment.
Nice clean room. Friendly helpful staff especially Silbe in the main Dining area. The grounds and wildlife are stunning.
Stayed in April 2024
Reviewed: 5 May 2024
Paulina
United StatesFood was ok but not amazing, small room bathroom with really bad flush and doors not closing seems like they ran out of budget when making the bath area. Cold hut tubs, beach chairs uncomfortable , service with bad/ odd mood just a few people were truly friendly.
Hotel design is really nice , 3 pools, beach front, 24 hrs bar, internal transportation
Stayed in April 2024
Reviewed: 4 May 2024
Susie
CanadaMy phone didn't work, told reception and was never changed.
Loved the location.
Stayed in April 2024
Reviewed: 2 May 2024
Rizek
United StatesThe long walk to the main entrance, and the floor was always slippery many times I was about to fall
Tus facilities were new and clean my room was very comfortable and close to the beach and restaurant
Stayed in May 2024
Reviewed: 29 April 2024
Alex
RomaniaNeeds better access to bar menus (maybe QR codes), show program of week/day activities in multiple places, improve meat and cake quality at Food Market, improve wifi connectivity in the room
Great lobby area, easy access to bars at the pool or beach, wild animals around is a nice touch, very good breakfast, enjoyed dinner at the Dominican Restaurant
Stayed in April 2024
Reviewed: 28 April 2024
Bruney
Antigua & BarbudaI didn't like that some wait staff at the Food Market seemed annoyed to assist with requests like extra napkins or hot water for tea.
The variety of cuisines in the different restaurants. The reservations staff were amazing. Nina and the El Pilon staff made sure my vegan needs were met with my own dinner menu. The food at the Beachhouse was consistently amazing. Alberto and Daniel at Tao were so friendly and accommodating. The room was comfortable and cozy. The lobby bar waitress in blonde hair (didn't remember her name) was an absolute darling. Javier at the bar outside Tao was great.
Stayed in April 2024
Reviewed: 27 April 2024
Júlia
CanadaThe rooms are not cleaned very well daily, and you have to ask to change the towels all the time or they won’t change it. The staff are not very friendly, unless you tip them, they will treat you differently. The food is ok, not bad but not awesome. The Italian Restaurant is everything but Italian lol
Beautiful environment, nice pools, beach, and lots of animals around !
Stayed in April 2024
Reviewed: 26 April 2024
Connie
Sint MaartenThe cushions in the main dining area smelt of mold and was difficult to eat and smell that.
The variety of choices
Stayed in March 2024
Reviewed: 19 April 2024
Natalee
CanadaThere’s no designated smoking spot, and as a non smoker it can get frustrating when I’m trying to enjoy my time and it’s ruined by the smell of smoke. I don’t mind if people smoke, I’d just prefer they were more considerate of other people who possibly don’t want to smell their second hand smoke. The food was delicious every night, however they sometimes weren’t labelled correctly and they could use some more vegan/ vegetarian options for people who don’t eat meat.
The location was absolutely perfect, right by the beach and steps from the pool. The staff were all absolutely wonderful.
Stayed in April 2024
Reviewed: 18 April 2024
Gonzalez
United StatesEverything was great, we are very happy with this hotel. The food, staff, room, beach and pools.
Stayed in April 2024
Reviewed: 18 April 2024
Yusimit
United StatesFood quality can be better. Room service could be more efficient.
The hotel is beautiful. The cleaning is very good. Staff very friendly. Pools and beach wonderful.
Stayed in April 2024
Reviewed: 12 April 2024
Porcha
United StatesThey turn the air off in the room at night and it gets really hot. The food wasn’t that great at the buffet.
The grounds are well kept and really pretty to walj around. I loved that there are 3 pools so if one is crowded you have two others to go to.
Stayed in April 2024
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