252 Padre Billini, Colonial Zone, 23000 Santo Domingo, Dominican Republic
#7 of 84 hotels in Santo Domingo
Guests' ChoiceBased on 147 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
9.4
Facilities
9.0
Staff
9.3
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 2 May 2024
Xenia
GreeceThe butler on WhatsApp is weird
One of the best hotels I have stayed
Stayed in May 2024
Reviewed: 12 February 2024
Carley
United KingdomAmazing service
Stayed in February 2024
Reviewed: 8 February 2024
Cynthia
United StatesNothing!!!
Absolutely beautiful. Decor is charming and comfortable. Staff is well trained and anxious to help. Selso, the butler at my “house” could not have been more helpful with delicious meals, beverages etc. The pool shared by several rooms in same house.
Stayed in February 2024
Reviewed: 24 January 2024
Nigel
United KingdomNo central bar, so didn’t get to meet other guests
Very good interior design and helpful friendly staff
Stayed in January 2024
Reviewed: 22 January 2024
Michelle
United StatesThe menu options could have been better and it was way over priced, however everything else was amazing.
The decor and location was great. The staff went above and beyond, superb!
Stayed in December 2023
Reviewed: 22 January 2024
Joerg
Isle of Manhad a flight at 2230hrs. was offered 70 usd until 1700hrs, but wanted 1900 and had to pay a full night. found it excessive, but without alternative.
perfect location within the center of the old city. staff exceptionally friendly and helpful - all of them. bathroom of 5 star quality in all categories.
Stayed in January 2024
Reviewed: 28 December 2023
Marc
United KingdomWiFi facilities were poor and didn't work in our room.
Location was great. Not too far from castle and many bars restaurants. The staff did everything they could to cater for our needs. We also had a lovely private dinner by the swimming pool.
Stayed in November 2023
Reviewed: 16 December 2023
Thierry
FranceEveryone of the staff is here to take care of you .. very nice and calm ambiance Where ever you seat you can order and it is coming the right way.. very careful to assit and please you..
Stayed in December 2023
Reviewed: 3 December 2023
Kristen
NorwaySmall pool area
Fantastic room
Stayed in December 2023
Reviewed: 17 November 2023
Bianca
JamaicaComfortable, warm hospitality, clean, beautifully decorated, authentic Colonial Zone experience, walking distance to restaurants, cafes, shops and sights
Stayed in November 2023
Reviewed: 25 October 2023
Sammie
United StatesRoom smaller than bathroom! It’s over pricey for what you get!
Location is good! Bathroom is big !
Stayed in October 2023
Reviewed: 19 October 2023
Roberto
Puerto RicoI could not find valet parking. Finding a spot on weekends very challenging.
Breakfast was good, the overall service excellent.
Stayed in October 2023
Reviewed: 30 September 2023
Saskia
SwitzerlandOur room was very nice but we did not have the view on the pool/garden. We prefer to have a luxury superior room with the terrace in front of the room.
Staff is very friendly and very helpful. We love the luxury superior rooms with the extra large beds and the walk - in shower.
Stayed in September 2023
Reviewed: 20 August 2023
Laetitia
FranceNothing
Everything was perfect. Wonderful staff in an amazing location. Best breakfast, comfortable room.
Stayed in August 2023
Reviewed: 14 August 2023
Carlisdania
United StatesN/A
Loved the decor, location and service. Would stay here again 🥰
Stayed in May 2023
Reviewed: 4 August 2023
Adjani
HaitiThey sit you down to tell you that you cannot bring outside food in your room. Also breakfast is not included. I also thought that there should be a small coffee machine and tea as a courtoisie in the room. I was surprised to find out that the pool was not on the house where we were staying in (not mentioned on the website). Also they nocked on our room door to offer a tiny bag of cookies the size of my finger (I found it amusing considering how much we spent for the room). I find it very expensive for what they have to offer. I would not recommend this hotel.
The staff is friendly and helpful
Stayed in July 2023
Reviewed: 25 July 2023
Juleen
United StatesI thought I purchased a room with its own pool and courtyard but we ended up sharing the space with other guests. It wasn't clear who the actual guests were because each day it was a new person or couple. The hotel is in the city and the rooms are not connected to the lobby so you had to walk outside and cross the street to get to the lobby if the communication via WhatsApp didn't work efficiently.
Had ample security on premises, room was as advertised and had ample space, the concierge team was very helpful. The lounge area for our section was nice to entertain our family that visited.
Stayed in July 2023
Reviewed: 24 July 2023
Jorge
Dominican Republiccolonial style, historic theme
Stayed in July 2023
Reviewed: 15 July 2023
London
United KingdomNothing...it is a bit pricey
Everything...great experience
Stayed in June 2023
Reviewed: 7 July 2023
America
United StatesNothing
Everything was excellent. They took care of every detail. Very personalized service. Loved it!!
Stayed in June 2023
Reviewed: 21 June 2023
Anderson
United KingdomEverything, amazing property and location.
Stayed in June 2023
Reviewed: 4 June 2023
Michelle
United StatesThe only downside, and it’s not the hotel’s fault, but there was a horrible sewage smell coming off the nearby bay.
The property was stunning!
Stayed in June 2023
Reviewed: 28 May 2023
Lourdes
Dominican RepublicNothing!
Excellent!
Stayed in May 2023
Reviewed: 26 May 2023
Luis
MexicoThe property is beautiful and is in a perfect location to enjoy the Zona Colonial. The staff super friendly and helpful, we enjoyed a lot our stay :) Also, they provide delicious breakfast and welcome drink.
Stayed in May 2023
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