A lot of small things seemed to be missing and needed to be requested. Half the time room service took a very long time, but they were very friendly. The carpets in the corridor and in our room were badly worn and stained; need replacing.

The kids loved the pool and were virtually living in it for the two weeks of our stay. Loved the breakfast and variety, especially with a fussy two-year old. All the staff lit up when they saw our children and were so kind and thoughtful. My son loved the wee turtles outside the front entrance.

Stayed in April 2024

Americano machine coffee is awful coffee. Please supply filter, or better, “greca” (true) Dominican coffee Wi-Fi in zone of our room was not working for five days and no one seemed to be fixing it Carpets in corridors and in rooms were old, stained and dirty-looking Train your staff in all areas how to use Palladium rewards points; no one seemed to have a clue Cleaning staff regularly missing replacing items throughout our stay.

Pool was fabulous. Very nice pool facilities and also courts Breakfast was wonderful (except for coffee) Staff were kind, friendly and chatty when engaged in conversation

Stayed in April 2024

The refrigerator in the room did not work well, the closet door was as if unstuck, and in the reservation they offer a taxi to the airport, which they tell you is not true when you are at the location.

Good attention,

Stayed in April 2024

The hotel is very dated. The rooms need to be renovated. The carpeting is very dirty, the bed skirts are dirty. The bathroom- looks like they were renovated a while ago but it was very poorly done.

The staff was wonderful. The hotel lobby and common areas were very nice and so was the pool. Breakfast and staff was wonderful as well.

Stayed in April 2024

A bit dirty and old carpet on the room

Pool, location parking, views from the trims was nice

Stayed in March 2024

Facilities needs an overall upgrade/renovations.

Big rooms, nice staff.

Stayed in March 2024

Liked the balcony view and the pool

Stayed in March 2024

So far it’s OK

It was great, The morning brunch is always really good.

Stayed in February 2024

Carpet and mattress The extra charges from the room fridge which were gouging. Exorbitant price for bar fridge two small breakfasts and a few lemonades. Over $100 more in Canadian dollars

Nice hotel. You should upgrade the carpet and the matress

Stayed in January 2024

Rooms carpets need renovation or be removed . Beds needs to be updated too, on the 5th floor the 2 dobles, beds are not as comfortable.

Facility is great 👍 location great 👍 room service is the best, food quality and service exceptional 🙏 6th floor king bed 🛌 was great and room size very comfortable

Stayed in February 2024

food

Stayed in February 2024

The the room was outdated and the rug was dirty. No music available in the intermission of the band .

Nice venue . Love the life music on the cozy first floor. Also. Love the 7th floor terrace

Stayed in January 2024

Old carpet, old furniture the sink at the pool bar stink so bad that you cannot sit at the bar

Friendly staff

Stayed in December 2023

What continues to irritate me is that the hotel advertises their location as a ( CASINO HOTEL) which is not true since before Covid. Seems the yd rather disappoint and aggravate guest looking forward to gamble " in house " thats been both incontinent and disappointing each time I book this property. Their answer at check in is they don't want to change the information on the website because of costs. To me as a guest, it would logical , I'm the reason their in business for them to make that statement is insulting. If nothing else, they should offer its guests r/t transportation or absorb the cost for their guest to and from nearby casinos. I feel is would be the least they could offer their guest. It would be the " right thig " to do.

Check in always easy, the restaurant is exceptional with many choices for both breakfast and dinner. The hotel pool area is again huge and well maintained. A good value!

Stayed in October 2023

Rooms and bathrooms need updates - I was charged an early checking for showing up 40 minutes before three… ridiculous.

Great location and good food

Stayed in December 2023

x

The worst staff service I have ever seen.

Stayed in November 2023

Room not ready when we arrive. In fridge some people left some food and that showing it's room not been checked.

Diner and breakfast was great and stuff very friendly and helpful

Stayed in December 2023

The breakfast and the carpet in the room

The pool

Stayed in December 2023

Bathroom. I was suit to a handicap friendly bathroom, so the shower splashed all over the place.

Staff and service.

Stayed in November 2023

The location, the atmospher was calm and safe

The break fast was very good, the staffs were the best.

Stayed in December 2023

The mangu is not well done,has no taste.

It was good,I liked the tortilla!

Stayed in December 2023

Very clean, affordable and good location

Price and a acces ability

Stayed in November 2023

Warm juice at breakfast Bad quality liqour and limited cocktail offerings at happy hour Poor service at lobby bar except when Franscisco is around

Rooms with balcony Breakfast buffet Dinner buffet GYM with indoor whirlpool sauna and steambath

Stayed in November 2023

Service from personal, kindness and cleanliness

Facilities

Stayed in November 2023