Clean excellent beach and good food

Stayed in April 2024

Promotion of the spa treatments

Location

Stayed in April 2024

Sometimes it could be a bit caotic with the requests for drinks at the buffet but the staff is really nice and work hard to please you. The rooms could use some more love in regards to cosmetic issues (basic paint jobs, old bin trays, etc)

The beach area is incredible with clear tropical waters and lots of entertainment, or rest areas if you prefer. The general hotel area is very good, with several pools & bars on different locations.

Stayed in April 2024

Breakfast and location were good. Make sure you go with the VIP package

Stayed in December 2023

We dined at three of the restaurants on location. Each of them was a terrible failure, an embarrassment to Italians, Japanese and French. We should have eaten at the buffet for each of the three meals each day.

Breakfast at the Buffet was excellent, as good as any I've enjoyed. We live in Republica Dominicana.

Stayed in December 2023

The beach of the hotel is amazing, the room was really big and nice. The restaurants for lunch and dinner were not so amazing, but ok. The breakfast was really good and lot of variety.

Stayed in October 2023

For me, the check-in process was disappointing even though we paid for the preferred club. I had an uncomfortable time complaining for a variation to my booking even though I called the day earlier and confirmed it. However, the supervisor Edwin blanco was quite diligent AND empathic. In fact, the hotel was not able to provide me the reservation with my requests, but he even provided me an upgrade of the room as compensation of the situation. I felt heard and comfortable afterwards. This supervisor knows what does Customer Services is in great detail. On another hand, I think the hotel has some cleaning opportunities. I was able to identify trash left in the garden and the elevator to the Honeymoon suites was always with a bad smell of humidity. Additionally, the swim up pools seems to need some maintenance. In overall, the hotel was just fine but did not kill me. I had been in differents hotels from Dream brand, and this one is average. I paid a considerable amount for only 2 nights And being honest, other hotels of the same chain would had provided a better experience.

I liked the personnel in overall, but for me the luggage team and the entertainment team was excellent. Please keep the retro and the magic show. Pretty outstanding and entertaining moment. The food was superb. Excellent food and variety.

Stayed in November 2023

Everything, the service

Stayed in November 2023

The public restroom were dirty .

The omelet station!

Stayed in July 2023

I liked everything and only think they should also put a candle in the public bathroom as they go in the rooms , what a hood idea they had

I have visited most all inclusive in Punta Cana mainly and can only mention 1 that was also good but Dreams appears to exceed everything people and staff , food ,easy access , the spa , the yoga in the am and e resides at least 3 times a day

Stayed in May 2023

For starters we had bought the preferred club package, there's nothing preferred about it. Its suppose to give you premium quality drinks and you have a specific beach section with lots of umbrellas. What actually happens is the drinks are not premium. When we would approach the bar and ask for a beer, they would always say that they haven't arrived yet and are on the way or that they are still warm because they just arrived. Even if you go half hour later they still say the same. Regarding brands forget about getting anything else but "presidente" the local beer and its light version. We happen to get cool light a couple times and Heineken only 1 day and 1 bottle, then they would say they had no more. My couple only drinks beer so he was frustrated and I like gin and tonic but the premium versions were saved for those who tipped, but being perferd we were suppose to have those despite tips. The second thing that wasn't right is the perfferd area in the beach: they dont aks if you are perferred so anyone goes in that area. Because of this (I went with a 1 year old baby) we never found any free umbrellas, had to share with other people a couple of times. The non perferd areas dont have umbrellas, only palm shade or regular umbrellas (not straw), for our baby this was bad because the sun breaches the regular umbrellas. We did complaint about all the above the first day of our stay and requested a refund at least on the perferd charge. They said they would but its been a month and we still did not receive the refund. This hotel was the most expensive hotel I've stayed in my entire life. I would never go back there. I prefer to pay cheaper and get the same service as I did here being perferd. In summary the hotel is beautiful and has good things. dont expect anything from the perferd services and don't expect quality drinks. For the price of the hotel its not worth it.

The Italian and French restaurants have amazing food. The hotel pool is beautiful. The hotel shows are good. I like the fact that you don't need a card for towels and that you have several drop off points for used towels. The beach is beautiful. We had bad luck because the sea had a lot of waves so we couldn't go in with our baby much but they said that was not usual for that beach

Stayed in May 2023

the food wasn’t great

loved the beach

Stayed in April 2023

Staf very friendly, but sometimes slowly in service

Resort, food, beach, people

Stayed in April 2023

The beach was a difficult beach for young children. The surf meet the beach at a difficult angle for young children and the surf hit the beach with a power that would knock them over. A surf that lapped up onto the beach would have been better for young children. We only went to the beach at the resort.

The food was delicious and the options exceeded the needs from a toddler to grandparents.

Stayed in February 2023

Long wait to check in.

Common areas are great and always clean. Huge pools and amazing beach

Stayed in February 2023

was perfect, thank you

everything

Stayed in February 2023

the smell in the bathroom after the first night was not good, smelled like it was clogged. Lots of mosquitos affected my baby while sleeping.

super clean!!! the staff are absolutely adorable from when you get out of your transportation till the end, I been to so many resorts and this one has been the best as far as staff treatment. big shout out to Rogelio at the entrance, Diego at the cafe, Bryan from entertainment, coco and Adriana from entertainment, the guys at the buffet were soooo nice, great experience.

Stayed in December 2022

Could have a playground for children

Friendly staff

Stayed in December 2022

the room service

Stayed in October 2022

food could be better.

everything was clean, nice beach, room was big.

Stayed in September 2022

Maybe the music

I really enjoy the food

Stayed in September 2022

Bars close by 1

It was nice and clean

Stayed in September 2022

Property is pretty well kept and super clean, nothing is misplaced and is all neat. I loved that.

Stayed in September 2022

The restaurants were very poor, limited choices very disapointing , have been to several all inclusives in the Dominican . Unfortunitly this was the worst as far as food and restaurants were concerned

Stayed in June 2022