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Reviews of Jewel Palm Beach 5 stars

Cabeza de Toro, La Altagracia, Cabeza de Toro, 23000 Punta Cana, Dominican Republic

#12 of 125 hotels in Punta Cana

Guests' Choice

Review score

Based on 178 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.7

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 2 May 2024

    9.0
    Staff are excellent - very friendly and chatty, but in a polite, welcoming way (rather than uncomfortable / persiste
    • Leisure trip
    • Solo traveller
    • Deluxe Tropical View King Bed
    • Stayed 3 nights
    • Submitted via mobile

    Slightly dated decor in the rooms, but it gave it a bit of a charm.

    Very close to the beach; great facilities with lots to offer.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    10
    Great short romantic scape
    • Leisure trip
    • Couple
    • Deluxe Tropical View King Bed
    • Stayed 1 night

    the pool floor was all uneven and with mold

    The beach and the buffet, spacially that they have blue cheese at breakfast and lunch. the bedroom was very nice, comfy bed and nice decor. food at the french restaurant exeeded our expectations and service was really good.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Despite the nasty young lady at the buffet, I loved it and plan to return!
    • Leisure trip
    • Family with young children
    • Premium Deluxe Tropical View Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like the rooms water closet has no vent. Listen, sharing a hotel room, and that snug ventless water closet is a serious forced get to know each other situation.

    The property was so beautiful, delicately cared for. I loved every moment in this lovely place. The parrot was everything! The room was also very nice, the balcony beautiful, the rain shower oh I miss that!

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    They asked us to pay more for other buildings.
    • Leisure trip
    • Group
    • Deluxe Tropical View King Bed
    • Stayed 5 nights
    • Submitted via mobile

    Food & drinks & parties

    Excellent

    Stayed in March 2024

  • Reviewed: 18 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Tropical View King Bed
    • Stayed 2 nights
    • Submitted via mobile

    They need more activities, especially when it is raining days.also, night 🌙 activities is not so good.

    The staff was great 👍 Breakfast was very good Dinner in the Italian restaurant was perfect and so good the food.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Tropical View Double Beds
    • Stayed 7 nights
    • Submitted via mobile

    Sub par maintenance of the facility we had 10 rooms for a party and multiple things were broken in every room. 2 of our rooms had to be changed.

    The service and food were exceptional

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Preferred Club Deluxe Tropical View King bed
    • Stayed 4 nights
    • Submitted via mobile

    The buss ridde from punta cana

    Was the perfect vacation

    Stayed in April 2024

  • Reviewed: 27 March 2024

    8.0
    Great last minute stay! Stunning beach!
    • Leisure trip
    • Family with young children
    • Deluxe Tropical View Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Standard 2 beds rooms should have Queen size beds, instead of Full/Double. For families, which most are of 4 people, it is not comfortable, so you'd want to upgrade to a Suite or a King size room, and ask them to add 2 twin beds, which will make space tight and they aren't very comfortable, but for kids they are OK. That's what we did. Some parts need upgrade, more lighting. The hot tub in the main pool is directly connected to the pool, so its not warm or hot, its just a bubble pool within the pool. The hot tub in the Vip/family area its adjacent to the pool but water was cooler than the pool...if that makes any sense lol

    Good location 20 mins from airport, stunning beach, great staff, nice show and daily entertainment, good food, plenty of choices, and yummy drinks, nice grounds, clean pools(wish one had a slide and the kids pool had an actual splash pad), plenty of pool and beach chairs, room was upgraded and clean but floors felt sandy, nice linens, comfy bed, good stay, would return.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium Deluxe Tropical View King Bed
    • Stayed 5 nights
    • Submitted via mobile

    the rooms could use a little bit of an upgrade

    great location, amazing staff. only con I would say is the outdated rooms but it was ok not too bad everything else was exceptional

    Stayed in March 2024

  • Reviewed: 21 February 2024

    9.0
    We will be back next year!!
    • Leisure trip
    • Family with young children
    • Deluxe Tropical View Double Beds
    • Stayed 6 nights

    The water pressure in the rooms (shower and sink) was very poor.

    The staff was very friendly and did there jobs well. The food was excellent (and we went to every restaurant on the resort). The rooms were nice and the resort was very clean.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    Great for getting lost in paradise
    • Leisure trip
    • Group
    • Deluxe Tropical View King Bed
    • Stayed 2 nights
    • Submitted via mobile

    The WiFi worked intermittently both outside and in the rooms, would prefer for it to have an elevator for the upper rooms and the night activities are a little lacking.

    The staff was incredibly friendly, the coffee bean was a pleasant surprise for a special cup and the cocktails were superb

    Stayed in February 2024

  • Reviewed: 18 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Preferred Club Deluxe Ocean View Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Friendly staff, beautiful property

    Great place

    Stayed in January 2024

  • Reviewed: 12 January 2024

    9.0
    Beautiful views and plenty of activity!
    • Leisure trip
    • Family with young children
    • Premium Deluxe Tropical View Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    We have small kids, so having a few more kid friendly options like life vests by the pool would have been helpful. As parents we struggle to relax on vacation and those small things mean a lot!

    Our room was spacious and had a lovely view. We loved being right on the beach and having access to plenty of food, shopping, and activities without even leaving the resort. We even ended up scheduling a photo session right at the hotel and had the most stunning family portraits to remember our trip! Our entire family was impressed by the beauty around us.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Tropical View Double Beds
    • Stayed 11 nights

    AC was just too strong and we couldnt reduce it

    everything was very pleasent

    Stayed in October 2023

  • Reviewed: 7 January 2024

    10
    We had a wonderful stay at Jewel Palm Beach!
    • Leisure trip
    • Family with young children
    • Preferred Club Deluxe Tropical View King bed
    • Stayed 7 nights
    • Submitted via mobile

    None

    The beach and grounds are beautiful. Staff are very friendly and helpful. Rooms are super clean. Beds and towels are nice and comfy. Foods and drinks are great. Nice there are no wristbands and no reservations needed for the restaurants. My son loved the coco bean cafe! We had a great time!

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    I have more positive memories than negative
    • Leisure trip
    • Family with young children
    • Preferred Club Deluxe Ocean View Double Beds
    • Stayed 14 nights
    • Submitted via mobile

    The rooms and bathrooms are very very old. Rooms are for 2-3 stars hotels. The gym is a joke. The gym staff is lazy and he has allowed everything to be covered with rust. The hostess in buffet restaurant is lazy. Thanks to supervisors the clients are satisfied. The meat in restaurants is not good quality.

    The beach is the best. White sand and palm-trees. Not many people on one place. The garden is great. The supervisors make this hotel perfect. Supervisor Wilson Morel is the best. He is everywhere and makes this machine work correctly.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premium Deluxe Tropical View King Bed
    • Stayed 2 nights

    nothing

    Room

    Stayed in December 2023

  • Reviewed: 27 December 2023

    8.0
    Great price prior to the upgrading. Clean, very tasty food, friendly staff. Jesus at bingo was hilarious.
    • Leisure trip
    • Family with young children
    • Deluxe Tropical View King Bed
    • Stayed 4 nights
    • Submitted via mobile

    We upgraded to VIP which gave us a better room but on day two the ceiling in the bathrooms was leaking steadily, they came to fix it and mud it but the leak wasn’t fixed so the drywall mud made a mess on the restroom floor as it dripped down with the water so they had to come back again. The VIP top shelf drinks were no where to be found but in the one adult area and they ran out of JackDaniels after one day and it never got replenished. Every VIP area no one asked of we were VIP so really anyone could go wherever. Not sure why we paid more. One room did have a beach view which was nice and our room was larger. The Italian restaurant was horrible with wait times literally multiple families came and went and we finally got our food. The food everywhere was fresh and amazing thought.

    The restaurants , buffet, restrooms, bars, pools and rooms were very clean.

    Stayed in December 2023

  • Reviewed: 26 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Premium Deluxe Tropical View King Bed
    • Stayed 2 nights
    • Submitted via mobile

    The amount of flies in the breakfast area was the only bad part of this stay.

    Everything was great!

    Stayed in October 2023

  • Reviewed: 21 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Premium Deluxe Tropical View Double Beds
    • Stayed 9 nights
    • Submitted via mobile

    The furniture are old and need to think about

    Pool ,beach are very good.and clean ,resort was nice and quiet

    Stayed in December 2023

  • Reviewed: 18 December 2023

    8.0
    Very nice
    • Leisure trip
    • Couple
    • Premium Deluxe Tropical View King Bed
    • Stayed 1 night

    Food

    Beach

    Stayed in December 2023

  • Reviewed: 16 December 2023

    8.0
    A good relaxing stay for couple days
    • Leisure trip
    • Solo traveller
    • Deluxe Tropical View Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room has an old design

    Private beach / huge pool / kindness of the staff /many restaurants and food choices

    Stayed in December 2023

  • Reviewed: 10 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Preferred Club Deluxe Tropical View Double Beds
    • Stayed 6 nights
    • Submitted via mobile

    Excellent for location, room,food,beach,travel time

    Stayed in December 2023

  • Reviewed: 3 December 2023

    8.0
    Very clean and comfortable and very friendly staff
    • Leisure trip
    • Couple
    • Premium Deluxe Tropical View King Bed
    • Stayed 2 nights
    • Submitted via mobile

    One of the two pools could do with a bit of renovation Instant coffee with breakfast (although there is a very nice cafe right next door)

    Very clean and comfortable rooms Nice selection of a la carte restaurants Very friendly and helpful staff Very nice bar with lots of comfortable and shaded seating areas available Good selection of games and activities for all ages

    Stayed in December 2023

Showing 1 – 25

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